Get started with Omni, Omnissa's AI assistant, by meeting the listed requirements, activating the feature in Omnissa Connect, and using optimized queries in the Data Analysis tool, the Knowledge Search, or both.
Meet Omni
Omni is Omnissa’s AI conversational assistant designed to help you work smarter across Omnissa products including OmnissaWorkspace ONE UEM, Omnissa Horizon, Omnissa Intelligence, and Omnissa Workspace ONE Experience Management (also known as DEX). It helps you with the listed scenarios.
- Analyze Omnissa Intelligence data effortlessly with Data Analysis using natural language and getting raw and aggregated results for your UEM, Horizon, and Experience Management (DEX) data.
- Find answers instantly using Knowledge Search through trusted documentation, knowledge base articles, and technical resources without leaving the console.
To see a click-through demo of Omni, access Guided Tour: Introducing Omni on the Omnissa Tech Zone site.
Accessing Omni
You can access Omni in two ways.
- Chat Interface: Select the Omni icon in the bottom-right corner of the screen in supported consoles.
- Omnissa Intelligence: In the Omnissa Intelligence console, select Omni in the navigation pane on the left side of the page.
Why use Omni?
Using Omni is like using other chat assistants. Simply ask a question to start a conversation, and Omni responds using one of its two tools, the Knowledge Search tool and the Data Analysis tool. Using Omni offers the listed benefits.
- Simplifying troubleshooting with contextual documentation.
- Getting answers to your data without manually building queries. Refine the automatically generated query and response in Data Explorer.
- Reducing support tickets by finding answers faster.
Knowledge Search tool
Knowledge Search helps you find answers to task-related questions by searching trusted product documentation, technical resources, and knowledge base (KB) articles directly within the console. It supports natural language queries and can summarize results and provide links to original sources.
You can use Knowledge Search to perform the listed queries.
- Ask questions about recent updates to Omnissa products.
- Find documentation related to configuration settings.
- Locate links to additional information on system messages or errors in your environment.
Data Analysis tool
Omni supports real-time insights and simplified data analysis across integrated products. You can define queries using natural language to generate reports, identify trends, or create dashboard widgets. Within Intelligence, Omni can answer questions about your UEM and Horizon data and returns the results as tables and charts, similar to what you might see in custom dashboards.
You can use the Data Analysis tool to perform the listed tasks.
- Query aggregated device counts for UEM and preview the generated aggregated data table.
- Retrieve power status data for all virtual machines in Horizon and preview the generated raw data table.
- Request trend analysis for historical data and view visualizations highlighting key patterns or anomalies.
In Omnissa Intelligence, you can open tables and charts in a full-screen interface called the Data Explorer, where you can modify the query, view additional details, or ask new questions. Omni automatically builds the query based on your input, but you can also refine or manually create queries in Data Explorer.
Quick start examples
Here are some suggested entires to use in Omni.
- “Show me device compliance trends for the last 30 days.”
- “Find docs for Horizon login errors.”
- “Summarize the latest Workspace ONE UEM release notes.”
AI nutrition labels
Review AI nutrition labels for Omni, the Data Analysis tool, and the Knowledge Search tool.
| AI Nutrition Facts | Omnissa Service | Omnissa Service | Omnissa Service |
|---|---|---|---|
| Feature Name | Omni | Omni: Data Analysis (Includes Omni-Powered Data Explorer) | Omni: Knowledge Search |
| Description | Natural language assistant | Query Intelligence data using natural language for UEM, Horizon, and Experience Management (DEX) | Search and summarization across product documentation and knowledge bases |
| Products | Omnissa Workspace ONE UEM Omnissa Horizon Omnissa Connect | Omnissa Workspace ONE UEM Omnissa Horizon Omnissa Connect through Omni | Omnissa Workspace ONE UEM Omnissa Horizon Omnissa Connect |
| Model Type | Generative | Generative | Generative |
| Model Provider | Microsoft Azure OpenAI Service | Microsoft Azure OpenAI Service | Microsoft Azure OpenAI Service |
| Input Data | Text from console users | Text from console users | Text from console users |
| Input Data Available for Customer Audit | Yes | Yes through Omni | Yes through Omni |
| Adheres to Data Sovereignty | Yes | Yes | Yes |
| Trained on Customer Content | No | No | No |
| Guardrails | Yes | Yes | Yes |
| Update Frequency | As needed | As needed | Daily documentation source updates |
| Data Retention Duration | 90 days | 90 days | 90 days |
| Optionality | Opt-in with Omnissa Connect role | Opt-in with Omnissa Connect role | Opt-in with Omnissa Connect role |
Requirements
To use and deploy Omni, have the listed enrollments, subscriptions, versions, and role permissions within the mentioned Omnissa products.
| Omnissa products | Required subscriptions or enrollments | Required versions |
|---|---|---|
| Omnissa Connect | Required enrollment and ability or access to an Organization Owner who can add or edit Organization Roles. | SaaS product |
| Omnissa Horizon Cloud | Required subscription if wanting to use Omni in Horizon. | SaaS product |
| Omnissa Intelligence | Required subscription (Intelligence Add-on, Experience Management Add-on, or Workspace ONE Enterprise) to use the Data Analysis tool. Permissions Inheritance: Omni follows your existing permission settings. For example, if a user doesn't have access to certain data in Custom Dashboards due to a Data Access Policy (DAP) in Intelligence, those restrictions also apply when using Omni. | SaaS product |
| Omnissa Workspace ONE UEM | Required subscription if wanting to use Omni in UEM. | 2410 or later |
Activate Omni for users in Connect with roles
For details on how to add or edit an admin in Omnissa Connect, access the topic Administrators.
When you add or edit the admin, select one or both Organization Roles in Omnissa Connect located in the Set Omnissa AI Preferences area. Find the Omnissa AI Preferences in the Add administrators or Edit Roles widgets. Grant role permissions depending on what you want your Omni user to query.
- Data Analysis: This role lets the user query the Intelligence data lake through the Data Analysis tool.
- With this role, the system applies all Data Access Policies (DAP) and Intelligence permissions to Omni.
- For details about DAP, access the DAP topic.
- Knowledge search: This role lets the user query the Omnissa Knowledge Base, Omnissa Product Documentation, Omnissa Tech Zone, and Omnissa Communities using the Knowledge Search tool.
How to share feedback in the Data Analysis tool
Select the thumbs-up or thumbs-down icon and add optional comments. Your anonymized feedback is reviewed regularly and helps us improve Omni.
Omnissa resources
Here are some useful resources for more details about Omnissa products and services.
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