Customize your Omnissa Workspace ONE Boxer Settings

To access the Workspace ONE Boxer Settings screen on an iOS device, tap the Settings icon at the bottom of the Inbox screen.

Clear Email Cache

Clear the email cache on your device without having to resynchronize all emails. You can use the Clear Email Cache option when you see an email in Workspace ONE Boxer that is not visible to other devices. You can also use this option when the badge count does not match or when the unread email is still shown as read. You must reset all your inbox data, If the issue still exists.

Microsoft 365 Avatars

To activate the avatar in Workspace ONE Boxer, navigate to Settings and turn on the Graph Avatars for O365 Accounts toggle. By default, the toggle is turned off.

Avatars are updated every hour, so you can see your updated avatar on an hourly basis. Whereas others can see your updated avatar every 24 hours.

Clear Avatar Cache

Avatars are photos added to your contact exchange. If you cannot see the updated contact photos, clear the Avatar Cache by tapping Clear Avatar Cache.

Clear Contacts Cache

Cached contacts appear when composing an email or searching for contacts. You can clear the cached contacts to avoid seeing any suggestions about your contacts' old email addresses that are no longer in use. To clear the cached data of your contacts, navigate to Boxer Settings > Advanced > Clear Contacts Cache. Removing cached contacts in Workspace ONE Boxer does not delete emails, contacts, or any other useful information.

Configure Email notifications

For Email notifications to be turned on in your device, your administrator must configure the ENS (Email Notification Service) option in the Workspace ONE UEM console. With the notifications turned on, Workspace ONE Boxer sends a notification when an email arrives in the Inbox.

To turn off Email notifications in your device, perform the following actions:

1. Navigate to Settings > Accounts.

2. In the Accounts menu, toggle the Mail notifications button.

   Workspace ONE Boxer stops sending email notifications.

Email notifications for Shared and Delegated accounts

Notification capabilities are available for Shared and Delegated account types. You can control this feature using the Enable Shared/Delegated Push Notifications toggle in the Workspace ONE Boxer Settings.

By default, the toggle is turned off hence these account types do not receive email notifications. To receive the email notifications, navigate to the Settings and turn ON the toggle.

Deactivate Split Screen in Landscape Mode

If your iPhone device supports split screen in landscape mode, you can deactivate the split screen view in landscape mode for Workspace ONE Boxer functionalities such as Email and Calendar.

To deactivate the split screen view in landscape mode, perform the following in your Workspace ONE Boxer application:

1. Navigate to Settings > Advanced > Enable features.

2. Locate the toggle, Split screen in Landscape Mode.

   By default, this toggle is turned on.

3. Turn off the toggle.

   You can now view in full screen when using landscape mode.

Low Network Detection

As a mobile user, you often experience poor network or network unavailability issues when you are in remote areas, on an airplane Wi-Fi, or any congested network. These connectivity issues can cause slow or failed content downloads. Workspace ONE Boxer notifies you about such low network conditions so that you can either move to a new network with better connectivity or wait until your current network connectivity improves. You can also check for network issues that are outside of Workspace ONE Boxer's control.

Boxer informs you with the help of a banner on the Inbox screen when:

• Your device goes offline.
• Workspace ONE Boxer experiences slow network connectivity.
• Workspace ONE Boxer fails to reach the Exchange Server for an account, despite having a secure internet connection.

If you do not want to see such a notification, you can deactivate the Low Network Detection option by navigating to Boxer Settings > Advanced > Enable features > Low Network Detection.

Mark External Addresses

Workspace ONE Boxer highlights any email addresses that are outside the specified domain when composing or responding to emails or creating a calendar event.

This feature helps in scenarios where you intend to send an email to "example@omnissa.com" but you accidentally type or autofill an alternate domain. For example, you enter a domain “example@abc.com” which is not your specified domain, then the example "abc.com" is highlighted to alert you that you are sending emails outside the specific domain list.

If your IT administrator configures the setting, then the setting is considered as a global corporate setting that cannot be modified by any individual users. If your admin has not enforced any configurations, you can customize the external address setting.

To add any specific domains.

1. Navigate to Boxer Settings > Mail > More > External Addresses toggle on the Mark External Addresses.
2. Enter one or more specified domains in DO NOT MARK.

Manage Multiple Mailboxes

Workspace ONE Boxer merges common mail folders found in all email accounts into a single combined mailbox. The default combined mailboxes are Inbox, Flagged, and Unread. To view the mailboxes, you can access the slide-out navigation pane.

To customize your mailboxes:

1. Select Edit.
2. Tap Add Custom Box and select the required folder from any email account.
3. To sync the selected folders, tap Background sync.
4. Tap Done.

Note: Archive and Spam folders are created in the mailbox only after the application's first-time use of the respective features.

Customize Your Default Mailbox

You can customize a default mailbox which can be displayed first, immediately after the Workspace ONE Boxer application starts.

This customization can be done using a Default mailbox option, present in Settings > MAIL. The option is controlled by an advanced setting, Enable default mailbox. By default, this setting is turned off.

Important: If this setting is turned on and you have a minimum of two email accounts configured in the Workspace ONE Boxer application, then the Default mailbox option is visible and available to use.

To customize a mailbox as default, perform the following:

1. Navigate to Settings > MAIL.
2. Click the Default mailbox option. The Set default mailbox screen is displayed and the following options are listed: Combined inbox, Last opened, and a list of specific (account) mailboxes.
3. Select any of the listed options.
   • The mailbox associated with the selected option is configured as the default and this mailbox is first seen immediately after the Workspace ONE Boxer application starts.
   • If no mailbox option is selcted or only one email account is configured, then by default, Workspace ONE Boxer application sets Combined inbox as the default mailbox. As a result, All Inboxes is visible first, immediately after the application starts.

Monitor Workspace ONE Boxer with Health Checks

The Health Check screen displays your Workspace ONE Boxer's health status. You can determine the health status by the following metrics:

• App Version - Checks the current version of the Workspace ONE Boxer application.
  • Green - Indicates the latest version.
  • Yellow - Indicates that the app is using the previous version.
  • Red - Indicates that the app is using a very old version.
• Sync Health - Checks the network connection and the Exchange server response.
  • Green- Indicates that your network connection and the exchange server response are in good health.
  • Yellow - Indicates that the last ten sync average response time is greater than 2 seconds.
  • Red - Indicates that the last ten sync average response time is greater than 5 seconds.
• Push Notification Health - Indicates that your admin has enabled the push notification.

Remove highlighted, quoted text

Highlighted quoted text displays a vertical line which highlights the text in previous quoted emails when replying to or forwarding emails.

By default, this setting is turned on. To turn off the setting and remove the vertical line, navigate to Settings > Mail > Conversation View > Highlighted quoted text.

Send Feedback

Share your suggestions with us for better assistance by navigating to Settings > Send feedback.

Send logs

When facing issues with your Workspace ONE Boxer application, you can send logs directly to your IT administrator for troubleshooting. To send the logs, navigate to Settings > Support and click Send logs.

View Privacy and Data Sharing

You can view the Privacy and Data Sharing screen when you log in to Workspace ONE Boxer. The Privacy screen displays the following information.

• Data collected by the app – Provides a summary of data collected and processed by the application. Some of this data is visible to the administrators of Workspace ONE UEM console.
• Device Permissions – Provides a summary of requested device permissions for the app to enable the product features and functionality, such as push notifications to the device.
• Company's Privacy Policy – By default, a message is displayed to get more information about your company. When configured by your administrator, you can access your employer’s privacy policy information by tapping your Company’s Privacy Policy.

Use the Data Sharing notice to track the usage analytics of Workspace ONE Boxer. These data help improve product functionality and develop new product features. If you deactivate this option, you cannot view the data sharing notice, and no data is collected from the device to optimize the experience of the app. To activate or deactivate this option, navigate to Settings > Privacy > Data Sharing.

Create an Online Zoom Meeting

Be aware of the following:

• To use this setting in your Workspace ONE Boxer application, your administrator must have enabled the corresponding configuration key in the Workspace ONE UEM console.
• Ensure that you have your credentials when you use the feature for the first time.

When creating or editing an event, you can create a Zoom meeting and add the conference details directly into the meeting invite. To activate this feature, navigate to the New Event or Edit Event screen and turn on the Zoom Meeting toggle. A Zoom link is automatically created along with other meeting details.

View CC Recipient Detais in the Email Content

This capability adds details about recipients in the CC field of an email in the email body of the previous thread. The details are visible in the email body when recipients are excluded from the thread either when responding with Reply instead of Reply All or forwarding the email.

By default, this feature is turned off. To turn on the feature, navigate to Settings > Advanced > Enable features and enable the Detailed reply headers toggle.