Omnissa Workspace ONE® Assist allows Omnissa Workspace ONE® UEM administrators to remotely access and troubleshoot devices in real time while respecting end-user privacy.
Workspace ONE Assist for macOS Release Notes describe the new features and enhancements in each release. This page contains a summary of the new capabilities, issues resolved, and known issues reported in each release over the last 18 months.
Workspace ONE Assist 26.04 - June 2026
New Features
-
Introducing Assist Experience Controller – Full Control for Screen Share Sessions
In this release, we are excited to introduce Assist Experience Controller, a feature for console users to optimize remote sessions in real time.
- Speed, Balanced, and Custom modes: Choose the mode that fits your session. Speed for performance, Balanced for default optimization, or Custom for full control.
- Resolution Picker: Adjust the remote device’s screen resolution to balance clarity and performance for the duration of the Assist session.
- Image Scaling: Improve performance during low-bandwidth connections by scaling images for a faster, more responsive remoting experience.
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Introducing Grayscale Mode – Optimized Screen share sessions in the Low-Bandwidth use case
In this release, we are excited to introduce Grayscale Mode, giving console users more ways to optimize remote sessions when network conditions are limited. Easily switch between color and grayscale anytime during a session.
-
Enhanced Assist Agent: Displaying Admin or Helpdesk info
In this release, we are introducing an improvement to the Assist Agent that replaces the generic “Administrator” label with the actual name of the admin or helpdesk personnel assisting the user. If the name isn’t available, the email ID will be displayed. This ensures clearer, more personalized support interactions.
Minimum Requirements
Listed are the minimum requirements:
- Workspace ONE Assist Console 26.04
- macOS 10.15 (Catalina) or later
- Workspace ONE Intelligent Hub 24.11 or later
- Workspace ONE UEM 24.10 or later
- Latest versions of Chrome, Edge, Firefox, or Safari browsers
- For macOS Ventura, Workspace ONE Intelligent Hub should be 24.11 or later
- macOS Ventura requires a Login Profile to be configured in UEM
Resolved Issues
- AET-23005: Permissions reset with v25.11.
- AET-24068: Workspace ONE Remote Assist performance issues for macOS devices.
- AET-22697: Image is scrambled on macOS with 25.11 when the session is started on Safari.
Known Issues
We haven’t identified any notable known issues in this release. If you’re facing any problems, feel free to contact our support team.
Workspace ONE Assist 25.11.1 - April 2026
This release resolves CVE-2026-22926. For more information about these vulnerabilities and their impact on Omnissa products, see OMSA-2026-0001.
New Features
In this release, we’ve made an update addressing functionality and performance improvements with no new features.
Minimum Requirements
Listed are the minimum requirements:
- Workspace ONE Assist Console 25.11.1
- macOS 10.15 (Catalina) or later
- Workspace ONE Intelligent Hub 24.11 or later
- Workspace ONE UEM 24.06 or later
- Latest versions of Chrome, Edge, Firefox, or Safari browsers
- For macOS Ventura, Workspace ONE Intelligent Hub should be 24.11 or later
- macOS Ventura requires a Login Profile to be configured in UEM
Resolved Issues
- AET-23359: Advanced keyboard support fixes.
- AET-22770: Distorted image on remote connections in Safari with Assist v25.11 on macOS.
Known Issues
- AET-23387: Intermittently, Japanese input causes random applications to open instead of typing text.
Workspace ONE Assist 25.09.01 - April 2026
This release resolves CVE-2026-22926. For more information about these vulnerabilities and their impact on Omnissa products, see OMSA-2026-0001.
New Features
In this release, we’ve made an update addressing functionality and performance improvements with no new features.
Minimum Requirements
Listed are the minimum requirements:
- Workspace ONE Assist Console 25.11
- macOS 10.15 (Catalina) or later
- Workspace ONE Intelligent Hub 24.11 or later
- Workspace ONE UEM 24.06 or later
- Latest versions of Chrome, Edge, Firefox, or Safari browsers
- For macOS Ventura, Workspace ONE Intelligent Hub should be 24.11 or later
- macOS Ventura requires a Login profile to be configured in UEM
Resolved Issues
We are always working to improve Workspace ONE Assist with every release. There are no major bug fixes to report.
Known Issues
We haven’t identified any notable known issues in this release. If you’re facing any problems, feel free to contact our support team.
Workspace ONE Assist 25.02.02 - April 2026
This release resolves CVE-2026-22926. For more information about these vulnerabilities and their impact on Omnissa products, see OMSA-2026-0001.
New Features
In this release, we’ve made an update addressing functionality and performance improvements with no new features.
Minimum Requirements
Listed are the minimum requirements:
- Workspace ONE Assist Console 25.02
- macOS 10.15 (Catalina) or later
- Workspace ONE Intelligent Hub 24.07.04 or later
- Workspace ONE UEM 23.02 or later
- Latest versions of Chrome, Edge, Firefox, or Safari browsers
- For macOS Ventura, Workspace ONE Intelligent Hub should be 24.07.04 or later
- A TCC profile is required if the UEM version is below 24.10
- Assist install and uninstall scripts that are included in the package bundle if not auto-populated
Resolved Issues
We are always working to improve Workspace ONE Assist with every release. There are no major bug fixes to report.
Known Issues
We haven’t identified any notable known issues in this release. If you’re facing any problems, feel free to contact our support team.
Workspace ONE Assist 24.11.02 - April 2026
This release resolves CVE-2026-22926. For more information about these vulnerabilities and their impact on Omnissa products, see OMSA-2026-0001.
New Features
In this release, we’ve made an update addressing functionality and performance improvements with no new features.
Minimum Requirements
Listed are the minimum requirements:
- Workspace ONE Assist Console 24.08
- macOS 10.15 (Catalina) or later
- Workspace ONE Intelligent Hub 24.07.04 or later
- Workspace ONE UEM 23.02 or later
- Latest versions of Chrome, Edge, Firefox, or Safari browsers
- For MacOS Ventura, Workspace ONE Intelligent Hub should be 23.02 or later
- MacOS Ventura requires a Login Profile to be configured in UEM
Resolved Issues
We are always working to improve Workspace ONE Assist with every release. There are no major bug fixes to report.
Known Issues
We haven’t identified any notable known issues in this release. If you’re facing any problems, feel free to contact our support team.
Workspace ONE Assist 25.11 - November 2025
New Features
Introducing Advanced Keyboard Support
In this release, we are excited to introduce advanced keyboard capabilities that ensure console user's typed input is accurately reflected on the end user’s device, regardless of language or keyboard layout differences. Users also have the option to select the language or layout to align with the remote device, providing a more seamless and reliable option during screen share sessions.
Minimum Requirements
Listed are the minimum requirements:
- Workspace ONE Assist Console 25.11
- macOS 10.15 (Catalina) or later
- Workspace ONE Intelligent Hub 24.11 or later
- Workspace ONE UEM 24.06 or later
- Latest versions of Chrome, Edge, Firefox, or Safari browsers
- For macOS Ventura, Workspace ONE Intelligent Hub should be 24.11 or later
- macOS Ventura requires a Login Profile to be configured in UEM
Resolved Issues
We are always working to improve Workspace ONE Assist with every release. There are no major bug fixes to report.
Known Issues
- AET-22180: The Device Keyboard option still uses Admin AZERTY layout instead of the device QWERTY when selecting the device keyboard option.
Workspace ONE Assist 25.09 - November 2025
New Features
Reduced latency and improved real-time streaming experience for macOS devices
Workspace ONE Assist now supports improved streaming and controls for macOS devices during a screen share session by leveraging hardware acceleration and efficient adaptation algorithms.
Improved remoting experience includes:
- Hardware accelerated video codec
- Dynamic video codec negotiation
- Adaptive bitrate based on measured network parameters
Minimum Requirements
Listed are the minimum requirements:
- Workspace ONE Assist Console 25.11
- macOS 10.15 (Catalina) or later
- Workspace ONE Intelligent Hub 24.11 or later
- Workspace ONE UEM 24.06 or later
- Latest versions of Chrome, Edge, Firefox, or Safari browsers
- For macOS Ventura, Workspace ONE Intelligent Hub should be 24.11 or later
- macOS Ventura requires a Login Profile to be configured in UEM
Resolved Issues
We are always working to improve Workspace ONE Assist with every release. There are no major bug fixes to report.
Known Issues
We haven’t identified any notable known issues in this release. If you’re facing any problems, feel free to contact our support team.
Workspace ONE Assist 25.02.01 - June 2025
New Features
In this release, we’ve made an update addressing functionality and performance improvements with no new features.
Minimum Requirements
Listed are the minimum requirements:
- Workspace ONE Assist Console 25.02
- macOS 10.15 (Catalina) or later
- Workspace ONE Intelligent Hub 24.07.04 or later
- Workspace ONE UEM 23.02 or later
- Latest versions of Chrome, Edge, Firefox, or Safari browsers
- For macOS Ventura, Workspace ONE Intelligent Hub should be 24.07.04 or later
- A TCC profile is required if the UEM version is below 24.10
- Assist install and uninstall scripts that are included in the package bundle if not auto-populated
Resolved Issues
- AET-19894: Errors encountered when using the shell to unlock Mac devices in unattended scenarios.
Known Issues
We haven’t identified any notable known issues in this release. If you’re facing any problems, feel free to contact our support team.
Workspace ONE Assist 25.02 - March 2025
New Features
-
Assist Configurations – Granular Controls Over Tools and Features at the Device Level
In this release, we are excited to introduce Assist configuration, a feature within the Unified Endpoint Management console. This feature gives administrators the ability to enable or disable specific tools and features, offering granular controls. With granular control at the Organization Group and Smart Group level, you can now tailor privacy settings, tools, and features to meet your organization's needs.
-
Introducing Experience Indicator and Notifications
In this release, we are excited to introduce a new Experience Indicator, which provides real-time feedback based on measured Round Trip Time (RTT). The indicator features three states: Green, Orange, and Red, each accompanied by a notification explaining the reason behind the current experience. This update helps users quickly understand the quality of their connection and take action if needed, enhancing the overall user experience during Assist sessions.
Minimum Requirements
Listed are the minimum requirements:
- Workspace ONE Assist Console 25.02
- macOS 10.15 (Catalina) or later
- Workspace ONE Intelligent Hub 24.07.04 or later
- Workspace ONE UEM 23.02 or later
- Latest versions of Chrome, Edge, Firefox, or Safari browsers
- For MacOS Ventura, Workspace ONE Intelligent Hub should be 24.07.04 or later
- MacOS Ventura requires a Login Profile to be configured in UEM
Resolved Issues
- AET-19240: Screen share session streams a gray screen post agent update
Known Issues
We haven’t identified any notable known issues in this release. If you’re facing any problems, feel free to contact our support team.
Workspace ONE Assist 24.11.01 - February 2025
New Features
This release includes backward compatibility support, with no new features added.
Minimum Requirements
Listed are the minimum requirements:
- Workspace ONE Assist Console 24.08
- macOS 10.15 (Catalina) or later
- Workspace ONE Intelligent Hub 24.07.04 or later
- Workspace ONE UEM 23.02 or later
- Latest versions of Chrome, Edge, Firefox, or Safari browsers
- For MacOS Ventura, Workspace ONE Intelligent Hub should be 23.02 or later
- MacOS Ventura requires a Login Profile to be configured in UEM
Resolved Issues
We are always working to improve Workspace ONE Assist with every release. There are no major bug fixes to report.
Known Issues
We haven’t identified any notable known issues in this release. If you’re facing any problems, feel free to contact our support team.
Workspace ONE Assist 24.11 - December 2024
New Features
This release includes branding updates for Omnissa, with no new features added.
Minimum Requirements
Listed are the minimum requirements:
- Workspace ONE Assist Console 24.08
- macOS 10.15 (Catalina) or later
- Workspace ONE Intelligent Hub 24.11 or later
- Workspace ONE UEM 23.02 or later
- Latest versions of Chrome, Edge, Firefox, or Safari browsers
- For MacOS Ventura, Workspace ONE Intelligent Hub should be 23.02 or later
- MacOS Ventura requires a Login Profile to be configured in UEM
Resolved Issues
We are always working to improve Workspace ONE Assist with every release. There are no major bug fixes to report.
Known Issues
We haven’t identified any notable known issues in this release. If you’re facing any problems, feel free to contact our support team.
Workspace ONE Assist 24.08 - October 2024
New Features
-
Support for Remote Assist sessions on proxy-enabled macOS machines
Workspace ONE Assist now supports live preview of all connected screens for macOS devices.
- Seamless control: When enabled, easily manage and switch between multiple connected screens during remote Assist sessions.
- Smooth Transitions: Experience a fluid workflow with quick and intuitive navigation across monitors.
- Enhanced Visibility: Gain full visibility of all active screens at once, ensuring better remote support and management.
This update enhances productivity by simplifying the management of multiple displays in real time, making remote assistance more efficient and effective.
-
Improving Admin Experience with Real-Time Alerts and Feedback
In this release, we have enhanced the alerting framework to provide real-time alerts and feedback for common issues faced by console users. This feature allows for quick issue identification and resolution. New alerts include:
Network Bandwidth is sub-optimal. This may result in degraded video stream performance.
Minimum Requirements
Listed are the minimum requirements:
- Workspace ONE Assist Console 24.08
- macOS 10.15 (Catalina) or later
- Workspace ONE Intelligent Hub to 23.02 or later
- Workspace ONE UEM 23.02 or later
- Latest versions of Chrome, Edge, Firefox, or Safari browsers
- For MacOS Ventura, Workspace ONE Intelligent Hub should be 23.02 or later
- MacOS Ventura requires a Login Profile to be configured in UEM
Resolved Issues
We are always working to improve Workspace ONE Assist with every release. There are no major bug fixes to report.
Known Issues
We haven’t identified any notable known issues in this release. If you’re facing any problems, feel free to contact our support team.
Workspace ONE Assist 24.03 - April 2024
New Features
In this release, we’ve made an update addressing functionality and performance improvements with no new features.
Minimum Requirements
Listed are the minimum requirements:
-
Workspace ONE Assist Console 24.03
-
macOS 11 (Big Sur) or later
-
Workspace ONE Intelligent Hub 22.08 or later
-
Workspace ONE UEM 22.10 or later
-
Latest versions of Chrome, Edge, Firefox, or Safari browsers
-
For MacOS Ventura, Workspace ONE Intelligent Hub should be 22.11 or later
-
MacOS Ventura requires a Login Profile to be configured in UEM
Resolved Issues
-
AET-2029: Session Recovery status shown in the UI is incorrect.
-
AET-2994: Icons are overlapped on the session page.
-
AET-6993: Strings are truncated on the chat page.
-
AET-8673: Strings are truncated in the logs page.
Known Issues
We haven’t identified any notable known issues in this release. If you’re facing any problems, feel free to contact our support team.
Workspace ONE Assist 23.10 - November 2023
New Features
-
Support for macOS 14
Announcing support for macOS devices running OS 14.
Minimum Requirements
Listed are the minimum requirements:
-
Workspace ONE Assist Console 23.10
-
macOS 10.15 (Catalina) or later
-
Workspace ONE Intelligent Hub 22.04 or later
-
Workspace ONE UEM 2204 or later
-
Latest versions of Chrome, Edge, Firefox, or Safari browsers
-
For MacOS Ventura, Workspace ONE Intelligent Hub must be 22.11 or later
-
MacOS Ventura requires a Login Profile to be configured in UEM
Resolved Issues
-
AET-11526: 'A monitor has been unplugged from remote system' message is seen in the console after recovering from a reboot DR though the monitor wasn’t connected and unplugged.
-
AET-13523: Screen recording shows two Assist core permissions.
-
AET-14067: macOS 23.07 fails to connect on VPN.
-
AET-14126: Process Name shows 'Not Available' while connected with Assist.
Known Issues
We haven’t identified any notable known issues in this release. If you’re facing any problems, feel free to contact our support team.
Workspace ONE Assist 23.07 - August 2023
New Features
-
Support for Remote Assist sessions on proxy-enabled macOS machines
We have added support for Assist sessions on macOS machines that are configured for proxy with authentication. In our earlier Assist releases, remote assist sessions were failing to connect on macOS machines that had the proxy setup.
Minimum Requirements
Listed are the minimum requirements:
-
Workspace ONE Assist Console 23.07
-
macOS 10.15 (Catalina) or later.
-
Workspace ONE Intelligent Hub 22.01 and later
-
Workspace ONE UEM 2203
-
Latest versions of Chrome, Edge, Firefox, or Safari browsers.
-
For MacOS Ventura, Workspace ONE Intelligent Hub must be 22.11 and later
-
MacOS Ventura requires a Login Profile to be configured in UEM
Current Limitations
This release has no known limitations.
Resolved Issues
- AET-12916: Assist quit unexpectedly.
Known Issues
We haven’t identified any notable known issues in this release. If you’re facing any problems, feel free to contact our support team.
Workspace ONE Assist 23.02 - March 2023
New Features
-
Improved reliability of Assist connections in the MacOS platform
When an Assist session is started by an Admin from the UEM console, the connection is established with the remote device automatically. However, assist sessions sometimes end in request timeouts due to various factors. One of the common reasons for this is due to Hub not processing the Remote Management command in time to wake up the Assist agent on the device.
To prevent these request timeouts, we have introduced an alternate mechanism to invoke the Assist agent on the device. This is achieved by sending a notification from the Assist Console/Server to the device using the Apple Push Notification Service (APNS).
This ensures that the Assist agent doesn't always rely on the Hub to get invoked. This in turn will improve the reliability of Assist connections by significantly reducing the timeouts.
-
Support for Unattended Mode of Remote Session in MacOS
Workspace ONE Assist is introducing the ability to remotely connect to and control MacOS devices that are corporate-owned, with no personal data or user expectation of privacy and that business needs to access without approval from a remote user.
The following types of devices support Unattended Privacy Mode:
- Corporate Owned – Dedicated
- Corporate Owned - Shared
Employee-Owned devices support only the Attended mode, which mandates authorization from the remote user.
On the macOS platform, a single Assist application supports both Attended and Unattended Privacy modes. The 'Unattended Access' permission/resource in the Workspace ONE UEM -> Role Management, under the Assist section, determines which UEM console user will have the ability to use Unattended Access to devices. This resource is applicable for both Windows Desktop and macOS platforms.
The Console User is presented with both the Attended & Unattended options during the connection process from which they can choose the privacy mode.
-
Updated Privacy verbiage and Terms and Conditions verbiage on PIN entry screen in the device
We have updated the verbiage displayed on our Privacy and Terms and Conditions screens during the PIN entry process to be more relevant to the interaction between the Customer IT/Help Desk Org and the employees of the customer.
Minimum Requirements
Listed are the minimum requirements:
-
Workspace ONE Assist Console 23.02
-
MacOS 10.15 (Catalina) or higher.
-
Workspace ONE Intelligent Hub 21.09 or later
-
Workspace ONE UEM 2109 or later
-
Latest versions of Chrome, Edge, Firefox, or Safari
-
For MacOS Ventura, Workspace ONE Intelligent Hub should be 22.11 or later
-
MacOS Ventura requires a Login Profile to be configured in UEM
Resolved Issues
- AET-11449: In Unattended mode on MacOS, the session terminated automatically when the connection was performed with the device locked.
Known Issues
- AET-11473: Some File Manager events are not captured as part of the event logging in Windows and MacOS platforms.
Workspace ONE Assist 22.10 - November 2022
New Features
-
Support for macOS Ventura
-
macOS Ventura introduces a new setting for users to manage which applications and processes can launch at login and run in the background. When installing an application that requires this functionality, a notification is presented to the user informing them that the application can run in the background. After installation, the user can enable or disable this setting on a per-app basis within the Login Items Settings.
-
Apple has also introduced a new MDM profile payload that manages these login item settings. When you begin allowing macOS Ventura devices in your production environment, we recommend deploying the linked sample to all Ventura devices to eliminate the possibility of the Workspace ONE Intelligent Hub and Workspace ONE Assist being denied background access, which could severely impact device functionality.
-
-
Support for Bi-directional Clipboard functionality
Clipboard functionality allows IT/Helpdesk Admins to copy & paste text to and from the remote device. This feature provides the ability to copy & paste large strings of text from the admin's local machine onto the remote device and vice versa. This improves efficiency in troubleshooting and average handling time.
Minimum Reqiurements
Listed are the minimum requirements:
-
Workspace ONE Assist Console 22.10.00.12
-
macOS 10.15 (Catalina) or higher.
-
Workspace ONE Intelligent Hub 20.11 or later
-
Workspace ONE UEM 2011 or later
-
Latest versions of Chrome, Edge, Firefox, or Safari
-
For macOS Ventura, Workspace ONE Intelligent Hub should be 22.11 or later
Current Limitations
Clipboard feature is not supported in Firefox & Safari browsers.
Resolved Issues
- AET-10162: macOS Assist agent does not get installed if the device is at the login window.
Known Issues
We haven’t identified any notable known issues in this release. If you’re facing any problems, feel free to contact our support team.
Download Instructions
Download the macOS Assist agent from the My Workspace ONE Portal and follow the included instructions.
Documentation
For information about Workspace ONE Assist, see the Workspace ONE Assist documentation available at Omnissa Docs.
Support Contact Information
To receive support, access Customer Connect.
For information about filing a Support Request in Customer Connect and using the Cloud Services Portal, see the Knowledge Base (KB) article How to file a Support Request in Customer Connect and via Cloud Services Portal.
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