Your Workspace ONE UEM deployment has several essential, or core, services that enable your deployment to run successfully. These services include the console, device services, API, and AWCM. To help you diagnose problems, Workspace ONE provides logging data if you have issues with any of these core services.
The core services of Workspace ONE UEM are its foundation, the pieces required for your deployment to run properly and efficiently. If the service you need assistance with does not display here, view the Integrated Component Logging section for an extensive list of integrated services and their log information.
There are two logging levels that provide different levels of detail. To reduce the use of hardware resources, deactivate the logging level if you are not troubleshooting a service.
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In the console with a system administrator level account at the global organization group, navigate to Groups & Settings > All Settings > Admin > Diagnostics > Logging.
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Select a service that needs an increased logging level. Set the service logging to Enabled.
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After you finish troubleshooting, revert the logging level to Disabled to preserve hardware resources.
How to Read a Workspace ONE UEM Log Entry
The ability to read a Workspace ONE UEM log entry is key to successfully analyzing and troubleshooting any issues you might encounter with your Workspace ONE UEM deployment.
Every log entry contains the following key information.
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Date and time
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Server identifier
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Server communication thread identifier
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Device or user identifier
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Workspace ONE UEM thread identifier
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Logging level
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Associated service
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Log message
Error Log Example
Workspace ONE UEM error logs use the following format:
2017/06/21 19:07:12.243**\[1\]** EX-DS111**\[2\]** 11aaabbccc-dddee-1111-22ff-06gggg777777**\[3\]** [0000000-0000000]**\[4\]** (14)**\[5\]** Error**\[6\]** AirWatch.CloudConnector.Client.AccServiceClient.SendRequest**\[7\]** Received a Failure message from AWCM: Destination not reachable at this moment**\[8\]**
Information Log Example
Workspace ONE UEM Information logs use the following format:
2017/09/07 14:46:57.852**\[1\]** EX-DS111**\[2\]** ca9562a7-c87c-4c3b-a1e1-ca35a88555ab**\[3\]** [0000052-0000000]**\[4\]** (20)**\[5\]** Info**\[6\]** WanderingWiFi.AirWatch.Console.Web.Controllers.HomeController**\[7\]** Method: WanderingWiFi.AirWatch.Console.Web.Controllers.HomeController.Index; LocationGroupID: 7; UserID: 52; UserName: TEST_USER; Parameters: <N/A>; 69eddd96-9a81-47e9-a78a-dd20c845426b
Console Logging
Learn more about the Workspace ONE UEM logging functions available for the Console service. The API service is installed by default. All Logs are located in the <installdrive>:/AirWatch/Logs folder unless otherwise specified.
| Folder | Log Name | Description |
|---|---|---|
| AirWatch API | AW_Core_Api.log | Contains information on calls made to the API endpoint for available API commands. |
| AirWatch API | AW_MAM_Api.log | Contains information relating to specifically the /API/MAM endpoint. |
| AirWatch API | AW_MCM_Api.log | Contains information relating to specifically the /API/MCM endpoint. |
| AirWatch API | AW_MDM_Api.log | Contains information relating to specifically the /API/MDM endpoint. |
| AirWatch API | AW_MEM_Api.log | Contains information relating to specifically the /API/MEM endpoint. |
| AirWatch Services | AWServices.log | Contains information on the AirWatch SOAP API. |
| DesiredStateManagement | DSM.log | Contains information about Windows 10 Device State Management. |
| IIS>W3SVC1 | u_ex####.log | Contains the history of IIS web endpoints accessed and response codes delivered (Example: /AirWatch & /Enroll). |
| C:/ > Inetpub > Logs > FailedReqLogFiles | Fr####.xml | Contains failed IIS request log traces. The log is deactivated by default. You must enable it. |
| Services | AirWatchGemAgent.log | Contains information on the GEM License assessing service and its back-end connections. |
| Services | ApiWorkflowService.log | This service log cites processed device commands from the REST API. |
| Services | AW.Meg.Queue.Service.log | Contains information on the email policy updates for SEG or Powershell integration, associated MSMQ reader information, SQL connection errors, and encryption ciphers. |
| Services | AW.IntegrationService.log | Contains information on all AW third-party integrations such as Apple School Manager APIs, VPP, and App Scan. |
| Services | BackgroundProcessorServiceLogFile.txt | Contains information on multiple different jobs that are processed in the background asynchronously such as console exports or report generation. |
| Services | BulkProcessingServiceLogFile.txt | Contains information on bulk commands such as SDK, certificates, APNS messages, DEP APIs, command queues, users, user groups, profiles, and apps. |
| Services | ChangeEventOutboundQueueService.log | Sends event notifications from source component to a central location (Example: Syslog). |
| Services | ChangeEventQueue.log | Contains information on event log entries, the batch save of those logs, syslog configuration loads, and policy updates for AW Tunnel. |
| Services | ComplianceService.log | Contains information about device compliance status and actions executed as part of compliance policies. |
| Services | ContentDeliveryService.log | Contains information on content delivery and relay server communication for product provisioning. |
| Services | DirectorySyncServiceLogFile.txt | Contains information on directory user and group syncs such as member lists and LDAP mapping and definitions. |
| Services | EntityReconcileService.log | Contains information on reconcile and sync for entities linked to smart groups. |
| Services | MessagingServiceLog.txt | Contains information on notifications sent to the various 3rd party messaging services (APNs, GCM, WNS). |
| Services | PolicyEngine.log | Contains information on the device policies queue and products information related to user, OG, and device compliance. It will also include information on product provisioning processing and delivery. |
| Services | PurgeUtility.log | Contains information on purge tasks and job run status. |
| Services | SchedulerService.log | Contains information on the various jobs that are executed by the scheduler service such as Automatic sync, VPP user invite sync, bulk notification push, and AD sync triggers. For an exhaustive list, see Groups & Settings > All Settings > Admin > Scheduler. |
| Services | SmartGroupServiceLogFile.txt | Contains information relating to reconciliation of smart group mappings resulting from enrollments, changes in device or user state, and reports the resulting change for smart groups. |
| Services | SMSService.log | Contains information on batch SMS sent to devices. |
| Services | Ws1.Tunnel.Kestrel.log | Tunnel services logs related to .net core based microservices. |
| Tools | DeviceStateMigrationTool.log | Contains information on legacy android device migration. |
| Tools | EntitlementServiceMigrationTool.log | Contains information on legacy android device migration. |
| Web console | WebLogFile.txt | Contains information on the console user interface. |
| TargetedLogging | ####Airwatch.log TargetedLogging_<servicename>.log | Contains information on targeted logging enabled devices or services. |
Device Services and Self-Service Portal Logging
Learn more about the Workspace ONE UEM logging functions available for Device Services. The API service is installed by default. All Logs are located in the <installdrive>:/AirWatch/Logs folder unless otherwise specified.
| Folder | Log Name | Description |
|---|---|---|
| AirWatch API | AW_Core_Api.log | Contains information on calls made to the API endpoint for available API commands. |
| AirWatch API | AW_MAM_Api.log | Contains information relating to specifically the /API/MAM endpoint. |
| AirWatch API | AW_MCM_Api.log | Contains information relating to specifically the /API/MCM endpoint. |
| AirWatch API | AW_MDM_Api.log | Contains information relating to specifically the /API/MDM endpoint. |
| AirWatch API | AW_MEM_Api.log | Contains information relating to specifically the /API/MEM endpoint. |
| AirWatch API | ws1.gateway.log | WS1-Services logs. |
| AirWatch Services | AWServices.log | Contains information on the AirWatch services including logging level and service details. This log also contains SOAP API related information. |
| AppCatalog | AppCatalogLogFile.txt | Contains information related to the application catalog such as application assignment, device requests when loading the app catalog, and user authentication. |
| DesiredStateManagement | DSM.log | Contains information about Windows 10 Device State Management. |
| DeviceManagement | DeviceManagement.log | Contains information on the early stages of enrollment including token or group ID validation, restriction checks, and authentication. |
| DeviceServices | DeviceServicesLog.txt | Contains information related to all device communications with Workspace ONE UEM. |
| DeviceService | DevicesGateway.log | Logging for the subset of APIs dedicated to devices. |
| Enroll Shortcut | EnrollShortcut.log | Information on URL redirects such as /enroll. |
| EntitlementService | AirWatch.UEM.EntitlementService.Log | Contains information on the provided APIs to create entitlement rules. |
| IdentityService | IdentityService.log | Information about the SAML web endpoint. |
| IIS>W3SVC1 | u_ex####.log | Contains history of IIS web endpoints accessed and response codes delivered (Example: /DeviceServices & /DeviceManagement). |
| C:/ > Inetpub > Logs > FailedReqLogFiles | Fr####.xml | Contains failed IIS request log traces. This log must be enabled as it is turned off by default. |
| MetadataTransformService | Metadatatransfromservice.log | Contains information on the stored metadata used to render the data driven user interface. |
| MyDevice | WebLogfile.txt | Contains information on actions taken within the self-service portal. |
| Services | ws1tunnel.kestrel | All the DB queries from Microservice. Log level is OFF by default. |
| Services | ws1.tunnel.log | Tunnel Microservice application/functional logs. These logs also contain the equivalent of IIS logs about API status, time taken, etc. |
| Services | APIWorkflowService.log | Contains information on the API such as logging level, MSMQ reader errors, and SQL connection errors. |
| Services | AW.IntegrationService.log | Contains information on all AW third-party integrations such as Apple School Manager APIs, VPP, and App Scan. |
| Services | AW.Meg.Queue.Service.log | Contains information on the email policy updates for SEG or Powershell integration, associated MSMQ reader information, SQL connection errors, and encryption ciphers. |
| Services | BulkProcessingServiceLogFile.txt | Contains information on bulk commands related to SDK, certificates, APNS messages, DEP APIs, command queues, users, user groups, profiles, and apps. |
| Services | ChangeEventQueue.log | Contains information on event log entries, the batch save of those logs, syslog configuration loads, and policy updates for AW Tunnel. |
| Services | EntityReconcileService.log | Contains information on reconcile and sync for entities linked to smart groups. |
| Services | InterrogatorQueueService.log | Contains information related to processed device samples for all platforms to be updated to the DB such as Application and Profile samples from device. |
| Services | MessagingServiceLog.txt | Contains information on sends and response times to the various third-party messaging services (APNs, GCM, WNS). |
| Services | ProvisioningPackageServicelogfile.txt | Logs provisioning package information for auto enrollment of applicable Windows 10 device. |
| Services | ChangeEventOutboundQueueService.txt | Sends event notifications from source component to a central location (Example: Syslog). |
| Services | SmartGroupServiceLogfile.log | Information relating to reconciliation of smart group mappings resulting from enrollments or changes in device or user state, and the resulting change for smart groups. |
| TargetedLogging | ####Airwatch.log TargetedLogging_<servicename>.log | Contains information on targeted logging enabled devices or services. |
| Trust Service | TrustService.log | Logging associated with an on-premises instance of the Trust Service that is used for Certificate Pinning. |
API Logging
Learn more about the Workspace ONE UEM logging functions available for the API service. All Logs are located in the <installdrive>:/AirWatch/Logs folder unless otherwise specified.
| Folder | Log Name | Description |
|---|---|---|
| AirWatch API | AW_Core_Api.log | Contains information on calls made to the API endpoint for available API commands. |
| AirWatch API | AW_MAM_Api.log | Contains information relating to specifically the /API/MAM endpoint. |
| AirWatch API | AW_MCM_Api.log | Contains information relating to specifically the /API/MCM endpoint. |
| AirWatch API | AW_MDM_Api.log | Contains information relating to specifically the /API/MDM endpoint. |
| AirWatch API | AW_MEM_Api.log | Contains information relating to specifically the /API/MEM endpoint. |
| AirWatch API | CiscoiseLogfile.txt | Information about CiscoISE integration. |
| AirWatch API | ws1.gateway.log | Information about devicesgateway API. |
| AirWatch Services | AWServices.log | Contains information on the Workspace ONE UEM services including logging level and service details. This log also contains SOAP API-related information. |
| IIS>W3SVC1 | u_ex####.log | Contains history of IIS web endpoints accessed and response codes delivered (Example: /ActiveSyncIntegrationServiceEndPoint). |
| C:/ > Inetpub > Logs > FailedReqLogFiles | Fr####.xml | Contains failed IIS request log traces. This log must be enabled as it is turned off by default. |
| Services | APIWorkflowService.log | Contains information on handing bulk requests from the API server such as bulk commands to devices. |
| Services | AW.IntegrationService.log | Contains information on all AW third-party integrations such as Apple School Manager APIs, VPP, and App Scan. |
| Services | AW.Meg.Queue.Service.log | Contains information on the email policy updates for SEG or Powershell integration, associated MSMQ reader information, SQL connection errors, and encryption ciphers. |
| Services | BulkProcessingServiceLogFile.txt | Contains information on bulk commands related to SDK, certificates, APNS messages, DEP APIs, command queues, users, user groups, profiles, and apps. |
| Services | ChangeEventQueue.log | Contains information on event log entries, the batch save of those logs, and syslog configuration loads. |
| Services | EntityReconcileService.log | Contains information on reconcile and sync for entities linked to smart groups. |
| Services | MessagingServiceLog.txt | Contains information on sends and response times to the various third-party messaging services (APNs, GCM, WNS). |
| Services | ChangeEventOutboundQueueService.txt | Log file for entering information into the MSMQ to be sent to central outbound component (Example: Syslog). |
| Services | SmartGroupServiceLogfile.log | Information relating to reconciliation of smart group mappings resulting from enrollments or changes in device or user state, and the resulting change for smart groups. |
| Services | DataPlatformService.log | Information about sending Windows 10 samples (requires Workspace ONE Intelligence). |
AWCM Logging
Learn more about the Workspace ONE UEM logging functions available for the AWCM service. All Logs are located in the /AirWatch/Logs folder unless otherwise specified.
| Folder | Log Name | Description |
|---|---|---|
| AWCM | Awcm.log | Contains information on AWCM such as status, history, properties, and additional sub-services. |
| AWCM | AWCMservice.log | Contains log information on AWCM Java service wrapper. |
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