OEMConfig on Android Enterprise Devices

OEMConfig is a standard solution for Android original equipment manufacturers (OEM) to provide additional management capabilities to administrators, on top of what is natively offered by the Android Enterprise. OEMConfig applications are built and maintained by the OEM and are hosted on Google Play. Some OEMs may also distribute OEMConfig application files directly to organizations. The application takes advantage of AppConfig standards by allowing the administrator to dynamically configure any setting desired that the OEM offers in a data-driven user interface. Because the settings are data-driven and app-based, console upgrades are not required to access the latest settings offered by the OEM.

Use OEMConfig applications to add, create, and customize OEM-specific settings for Android Enterprise devices. The application is published to devices through Omnissa Workspace ONE UEM. Organizations may push OEMConfig applications to managed Android devices through Google Play or by uploading the application to Workspace ONE UEM as a local file. However, retrieving feedback is only supported when OEMConfig applications are distributed through Google Play.

Customized settings are delivered to the application during or post-install, and the application calls the corresponding, proprietary APIs on the device. Different OEMs can include different settings, and these settings can vary depending on the management mode (Work Managed, Work Profile, or COPE). The available settings depend on what the OEM includes in their OEMConfig app. Contact your OEM vendor for more information on their support of OEMConfig.

Configure OEM Settings in the Omnissa Workspace ONE UEM console

OEMConfig is typically used to configure settings that are not built into the UEM console. Different original equipment manufacturers (OEM) include different settings. The available settings depend on what the OEM includes in their OEMConfig application.

Complete the following steps to configure the OEM settings for an OEMConfig application in the UEM console.

Before you start configuring OEMConfig on your devices, consider the following caveats:

• OEM settings is a data-driven user interface that uses text boxes and support lookup values for the user or device-specific configurations.
• If any OEM settings are left blank or not selected, the UEM console does not send the key-value pair to the device and excludes it from the configuration.
• Clear button clears all the values from the current configuration, including the default values.
• Use the Clear button to set a subset of configurations.
• Use the Clear button on each of the configuration pages to clear the configuration settings.
• OEMs build OEMConfig apps and usually upload them to Google Play. If an OEMConfig client is not published in Google Play, contact your OEM for more information.
• To push OEMConfig apps through Google Play, your environment must be on UEM console 1907 or later.
• To push OEMconfig apps as internal apps:
  • You must obtain the application file from your OEM and upload it to the Workspace ONE UEM Console.
  • Your environment must be on UEM Console 2204 or later.

1. Add the OEMConfig app to Workspace ONE UEM.

   1. To push OEMConfig through Google Play, see Deploy Application on your Android Devices through Managed Google Play Store
   2. To push OEMConfig as an internal application using a local application file, see Deploy Internal Applications as a Local File.

2. In the pop-up, fill out the following text boxes with the supplied information:

   Setting	Description
   Managed by	Select the Organization Group you set up to manage applications. Only IT administrators that belong to that Group can edit OEMConfig application configurations.
   Platform	Android
   Source	Search App Store
   Name	OEMConfig App. For example, enter Knox Service Plugin if you are trying to configure OEM settings for the Knox Service Plugin.

3. Click Approve to add the OEMConfig application as an approved application.

4. Edit the App Configurations to activate or deactivate the policies. From the Assignments tab, select Add Assignment.

   1. In the detailed view page, click Assign.
   2. Select your OEMConfig App. Click Edit.
   3. Edit the Application Configuration to configure the OEM settings for the OEMConfig application.

5. In the app configuration screen, configure the OEM settings and modify the policies for your deployment.

6. On the Update Assignment pop-up window, click Save and Publish.

7. On the Preview Assigned Devices pop-up window, click Publish.

Retrieve Feedback from OEMConfig Applications

Google offers a channel that allows applications to send configuration feedback to the UEM console console for various reasons. However, the most common use case for sending feedback on managed configurations is for the quick detection of errors. The feedback can alert IT admin of errors and help them take action to correct a problem. The UEM console lets you view feedback reported across all devices and supported applications.

Note: Retrieving feedback from OEMConfig applications is only supported when applications are provisioned through Google Play as public apps.

Complete the following steps to view the feedback reported across all the devices and supported applications and to force update feedback for a specific device to get the latest update.

Before you begin:

• Omnissa Intelligence handles the retrieval and storage of the feedback data. To view the application feedback in the UEM console, you must opt for Omnissa Intelligence.

  To access Intelligence, navigate to Monitor > Intelligence, select Opt-in, and select Launch after installing the Omnissa Intelligence Connector service. The Intelligence directly requests feedback from Google through API calls.

  Note: In the case that the Android Managed App Configurations Feedback Channel is in use, slow loading times for the Application Details > Devices page. For more information, see Long Load Times on Android Application Details Devices Page.

• Workspace ONE Intelligence feedback service can be turned on only for customer-level organization groups.

• The Intelligence feedback service can be turned on only for customer-level organization groups.

  Complete the following steps to configure OEM settings in the UEM console:

  1. You have two ways of viewing the feedback reported across all the devices and supported applications:

     1. You can navigate to Resources > Apps > Native Apps > Public and click the OEMConfig application. In the Details view, select Devices, and under Assigned Configuration, select View Feedback.
     2. You can go to Devices > Details View > Apps and select View Feedback. You can view the feedback reported for the application for quick detection of errors.

  2. In the Feedback screen, you can perform the following actions:

     1. Click Reload to refresh the latest data from Workspace ONE Intelligence.

     2. Click Edit Configuration to go to the device configuration screen to modify and fix configuration errors.

     3. Click Reload to refresh the latest data from Intelligence.

     4. Click Edit Configuration to go to the device configuration screen to modify and fix configuration errors.