Manage Files, RemoteHelp Plus

You can use the Manage Files client tool in Omnissa RemoteHelp to upload files, download files, download folders, rename files, and delete files on the Windows 10 or macOS device.

Upload a File

You can upload a file to the device you are managing remotely.

1. In the active Omnissa RemoteHelp session and the Manage Files client tool activated, select the red, circular Upload button in the bottom-right corner of the screen.
2. Select the Browse button and select a file you want to add to the device's file system.
3. Select Close on the File Upload Completed confirmation.

Download a File

You can download a file from the device with the Manage Files client tool.

1. In the active Omnissa RemoteHelp session and the Manage Files client tool activated, locate the file on the device you want to download.

   You can find the "breadcrumbs" style folder path at the top of the file listing a useful navigation aid.

2. Select the Download button ().

   Results: Downloaded files are saved according to your default browser's downloaded file action.

Rename a File

You can rename a file on the remote device using the Manage Files client tool.

1. In the active Omnissa RemoteHelp session and the Manage Files client tool activated, locate the file on the device you want to rename.

2. Select the Rename button.

   This button is located in the button cluster to the left of the Size column.

   The Rename screen displays where you can enter the new name for the file.

3. Select OK to save your changes.

Select Multiple Files

You can select multiple files on the remote device using the Manage Files client tool. Multi-selecting files can be useful if you want to cut, copy (followed by paste), or delete them.

1. In the active Omnissa RemoteHelp session and the Manage Files Client tool activated, locate the files you want to select.
2. Click the check box to the left of each file you want to select.

Download a Folder

You can download an entire folder from the remote device including the folder's contents.

1. In the active Omnissa RemoteHelp session and the Manage Files client tool activated, locate the folder on the device you want to download.

   You might find the "breadcrumbs" style folder path at the top of the file listing a useful navigation aid.

2. Select the Download button ().

Results: The downloaded folder and all its content is saved according to your default browser's download action.

For example, if you select a folder to download called "remoteDocs" and your default browser's download action is to save all downloads to "C:\Documents\downloads", then once the download successfully completes, you can expect to find the folder's content in C:\Documents\downloads\remoteDocs.

Cut, Copy, and Paste a File

You can cut, copy, and paste files on the remote device using the Manage Files client tool in Omnissa RemoteHelp.

1. Once you have selected the files you want, select the Cut button () or Copy button ().

   Cutting files removes the files from the source location while copying files leaves the files in the source location.

2. Navigate to the target location on the device.

3. Select the Paste button, which only becomes visible when either the Cut or Copy buttons have been selected.

Delete a File

You can also delete a file from the remote device.

1. In the active Omnissa RemoteHelp session and the Manage Files client tool activated, locate the file on the device you want to delete.
2. Select the Delete button ().
3. Select OK to confirm file deletion.

Close the Manage File Session

When you are finished managing files remotely, you can close the Manage Files session while keeping the Display Capture session running.

1. In the active Omnissa RemoteHelp session, locate the header bar toward the top of the browser.
2. Select the circled X button to the right of the Manage Files indicator.
3. Select OK to confirm closure of the Manage Files session.