You can collect a bundle of log files from the Omnissa Access appliance configuration page.
The following log files are collected in the bundle.
Log Files
| Component | Location of Log File | Description |
|---|---|---|
| Apache Tomcat Logs (catalina.log) | /opt/wss/horizon/workspace/logs/catalina.log | Apache Tomcat records messages that are not recorded in other log files. |
| Configurator Logs (configurator.log) | /opt/wss/cfg/workspace/logs | Requests that the Configurator receives from the REST client and the Web interface. |
| Service Logs (horizon.log) | /opt/wss/horizon/workspace/logs/horizon.log | The service log records activity that takes place on the Omnissa Access appliance, such as activity related to entitlements, users, and groups. |
| Unified Catalog Logs (greenbox_web.log) | /opt/wss/horizon/workspace/logs/greenbox_web.log | Records activity related to the unified catalog. |
Procedure
-
Log in to the Omnissa Access appliance configuration page at https:/
/WS1AccessHostnameFQDN:8443/cfg/logs. -
Click Prepare log bundle.
-
Download the bundle.
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