Collect Logs to Troubleshoot Skype for Business

To troubleshoot Skype for Business, collect logs from Horizon Agent and Omnissa Horizon Client for Windows.

Procedure

1. To collect Omnissa Horizon 8 logs, including the Media Proxy logs, from Horizon Agent, log in to a virtual machine where Horizon Agent is installed.

2. Open a command prompt and run \Agent\DCT\support.bat.

3. To collect Horizon 8 logs, including the Media Provider logs, from Horizon Client, log in to a physical or virtual machine where Horizon Client is installed.

4. Open a command prompt and run support.bat.

5. Type Horizon View Client\DCT\support.bat

Results

A folder named vdm-sdct containing zipped log files appears on the desktop and includes these directories, which contain logs for Virtualization Pack for Skype for Business:

• Client device: -<username>\VMWMediaProvider
• Virtual desktop:
  • -<username>\VMWMediaProviderProxy
  • -<username>\VMWMediaProviderProxyLocal
  • -<username>\MMAPlugin

The default log level is 7, where the log level size and crash dumps are small. You can increase the log level to 8 for maximum logs and full crash dumps. All settings are DWORD:

• Client: MediaProvider/DebugLogging/LoggingPriority = 8
• Agent: MediaProviderProxy/DebugLogging/LoggingPriority = 8
• Agent: MediaProviderProxyLocal/DebugLogging/LoggingPriority = 8