Using the Extension

After you complete setup and authentication, you can look up device details directly from your ITSM tool.

Granting the Extension Access to Your ITSM Site

The first time you open the extension on a supported ITSM page, it asks for permission before it can read anything from that page:

1. Open the incident/asset page in your ITSM tool.
2. Click the extension icon / floating bubble to open the side panel.
3. When prompted "Enable Workspace ONE Browser Plugin on this ITSM portal?", click Enable.

This is a one-time grant per ITSM host.

Automatic Lookup

Open an incident or asset page on a configured ITSM host. Click the extension icon / floating anchor bubble — it locates the device serial number using the server-configured field expression for that page, calls UEM via Hub Services, and shows device details in the side panel.

Context-Menu Lookup

Select a serial number anywhere on the page, right-click, and choose "Lookup '<serialnumber>' in Omnissa" — this opens the side panel pre-loaded with that device's details.

Manual Search Fallback

If the automatic lookup can't find a device identifier on the page, the side panel offers a manual search field so you can enter a serial number directly.