Enable Omnissa Horizon Client Log Collection

When you enable log collection, Horizon Client creates log files that contain information that can help Omnissa troubleshoot problems with Horizon Client.

Because log collection affects the performance of Horizon Client, enable log collection only if you are experiencing a problem.

Prerequisites

Verify that an email account is configured on the device. Horizon Client uses this email account to send log files.

Procedure

1. If you are already connected to a remote desktop or published application, perform these steps:

   1. Tap to expand the Horizon Client Tools radial menu icon and tap the Settings (gear) icon to open the Settings window.

   2. Tap Log Collection on the Settings window.

   3. Tap to toggle the Logging option to on.

   4. Tap Done to close the Settings window.

2. If you are not connected to a remote desktop or published application, perform these steps:

   1. Tap Settings at the bottom of the Horizon Client window to open the Settings window.

   2. Tap Log Collection on the Settings window.

   3. Tap to toggle the Logging option to on.

Results

After log collection is enabled, Horizon Client generates several log files. When Horizon Client quits unexpectedly or is exited and restarted, the log files are merged and compressed into a single GZ file. If you choose to send the log, Horizon Client attaches the GZ file to an email message.

If you switch from a running remote desktop to settings, enable log collection, and switch back to the remote desktop, you must reconnect to the remote desktop to collect a complete log file.