Support

Access Support from the Settings menu and perform actions on the Workspace ONE Content log files.

Some of the actions that you can perform on the log files are:

• Email logs - Send the log files as an email attachment to a recipient of your choice. If configured with a managed account, then the email opens in Omnissa Workspace ONE Boxer. If Workspace ONE Boxer is not installed, the email opens in your native email client. The log file named rolling logs .txt is provided as an attachment with a basic editable description about the log contents. If the log file exceeds 200 KB, then a backup log file rolling logs.txt.1 is attached to the email.
• Copy logs to clipboard - Copy the log files to clipboard using this option and then paste it to a new doc, app, or email. After copying successfully to the clipboard, the Logs copied message appears.
• Capture Debug Logs - Debug logs are additional logs that assist administrators in efficiently troubleshooting an issue. You can enable debug logging through the Content app (go to Content app > Settings > Enable Debug Logs).