Integrate your ServiceNow deployment as a Workflow Connector with Omnissa Intelligence to use ServiceNow's actions in your workflows in the Connector Management System (CMS).
ServiceNow roles documentation
Listed are some ServiceNow topics to help with integration.
- See Base system roles for details on the
snc_platform_rest_api_accessrole. - See Assign a role to a user for details on roles.
Procedure
Configure your ServiceNow account for API communication so that you can register ServiceNow with Intelligence and use ServiceNow workflow actions.
- In your ServiceNow account, add the
snc_platform_rest_api_accessrole to the ServiceNow account.- This API controls the
TableAPI for Inbound REST operations.
- This API controls the
- In Intelligence, navigate to Integrations > Workflow Connectors > ServiceNow > Set Up.
- On the Provide Credentials tab, enter authentication credentials and enter
https://instance.service-now.comfor the Base URL.
- On the Provide Credentials tab, enter authentication credentials and enter
ServiceNow actions for workflows
You can use the listed ServiceNow actions in your workflows.
| Action | Description |
|---|---|
| Application Approvals | Requires use of the app approvals process before users can install an application. |
| Create Incident | Creates an incident in ServiceNow when the workflows engine identifies parameters in a workflow have been met. |
| Create Ticket | Creates a ticket in ServiceNow when the workflows engine identifies parameters in a workflow have been met. |
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