There are several configuration/setup problems that can result in an inability to launch a HTML Access (Blast) connection successfully.
| Problem | Solution |
|---|---|
| Browser is not HTML5 compliant | Check that the browser version is one cited in the requirements. |
| Pop-up blocker enabled | The browser's pop-up blocker could prevent opening the new window for a HTML Access connection. Make sure that the user deactivates the pop-up blocker. |
| Windows firewall deactivated | Make sure that the Windows Firewall is installed and running on the user's desktop. A deactivated Windows Firewall will result in errors reported in the HTML Access logs. |
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