Omnissa Workspace ONE Assist for Linux Release Notes

Workspace ONE Assist is a Remote Access solution to empower your IT and Help desk staff to troubleshoot and fix device issues in real-time, directly from the Workspace ONE Console with tools like File Manager and Remote Shell. Console users can now experience the same consistent workflow available on other platforms like Android, Windows Desktop, and macOS, now on Linux.

To provision a Linux device with Assist, install the Workspace ONE Assist agent on a Workspace ONE managed Linux device.

Workspace ONE Assist for Linux Release Notes provides information on the features of Workspace ONE Assist for Linux releases.

Workspace ONE Assist 26.04 - June 2026

New Features

Screen Share Capabilities for Linux

In this release, we are introducing screen-sharing capabilities for Linux in the Assist Agent. Admins and helpdesk personnel can now view and control Linux devices in real time during an Assist session, enabling more effective troubleshooting and support.
Enhanced Assist Agent - Displaying Admin/Helpdesk info

In this release, we are introducing an improvement to the Assist Agent that replaces the generic “Administrator” label with the actual name of the admin or helpdesk personnel assisting the user. If the name isn’t available, the email ID will be displayed. This ensures clearer, more personalized support interactions.

Minimum Requirements

Listed are the minimum requirements:

Workspace ONE Assist Console 26.04
Linux x64, ARM5 or ARM7 architecture
Linux installer file types of deb, rpm, and tgz are available
Workspace ONE UEM 24.10 or later
Latest versions of Chrome, Edge, Firefox, or Safari
Workspace ONE Intelligent Hub 25.03 or later for Linux

Resolved Issues

We are always working to improve Workspace ONE Assist with every release. There are no major bug fixes to report.

Known Issues

AET-23753 – Intermittently, streaming does not resume after the user switches devices.
AET-23763 – X11 - Screen sharing intermittently displays a "Screen capture temporarily unavailable" message.

Workspace ONE Assist 25.11 - November 2025

New Features

This release includes optimizations, with no new features added.

Minimum Requirements

Listed are the minimum requirements:

Workspace ONE Assist Console 25.11
Linux x64, ARM5 or ARM7 architecture
Linux installer file types of deb, rpm, and tgz are available
Workspace ONE UEM 24.06 or later
Latest versions of Chrome, Edge, Firefox, or Safari
Workspace ONE Intelligent Hub 24.08 or later for Linux

Resolved Issues

We are always working to improve Workspace ONE Assist with every release. There are no major bug fixes to report.

Known Issues

We haven’t identified any notable known issues in this release. If you’re facing any problems, feel free to contact our support team.

Workspace ONE Assist 25.06 - July 2025

New Features

This release includes optimizations, with no new features added.

Minimum Requirements

Listed are the minimum requirements:

Workspace ONE Assist Console 25.06
Linux x64, ARM5 or ARM7 architecture
Linux installer file types of deb, rpm, and tgz are available
Workspace ONE UEM 24.02 or later
Latest versions of Chrome, Edge, Firefox, or Safari
Workspace ONE Intelligent Hub 24.03 or later for Linux

Resolved Issues

We are always working to improve Workspace ONE Assist with every release. There are no major bug fixes to report.

Known Issues

We haven’t identified any notable known issues in this release. If you’re facing any problems, feel free to contact our support team.

Workspace ONE Assist 25.02 - March 2025

New Features

Assist Configurations – Granular Controls Over Tools and Features at the Device Level

In this release, we are excited to introduce Assist Configuration, a feature within the Unified Endpoint Management console. This feature gives administrators the ability to enable or disable specific tools and features, offering granular controls. With granular control at the Organization Group and Smart Group levels, you can now tailor privacy settings, tools, and features to meet your organization's needs.

Note
Requires UEM 24.10 and Assist 25.02
Introducing Experience Indicator and Notifications

In this release, we are excited to introduce a new Experience Indicator, which provides real-time feedback based on measured Round Trip Time (RTT). The indicator features three states: Green, Orange, and Red, each accompanied by a notification explaining the reason behind the current experience. This update helps users quickly understand the quality of their connection and take action if needed, enhancing overall user experience during Assist sessions.

Minimum Requirements

Listed are the minimum requirements:

Workspace ONE Assist Console 25.02
Linux x64, ARM5 or ARM7 architecture
Linux installer file types of deb, rpm, and tgz are available
Workspace ONE UEM 23.06 or later
Latest versions of Chrome, Edge, Firefox, or Safari
Workspace ONE Intelligent Hub 23.10 or later for Linux

Resolved Issues

We are always working to improve Workspace ONE Assist with every release. There are no major bug fixes to report.

Known Issues

We haven’t identified any notable known issues in this release. If you’re facing any problems, feel free to contact our support team.

Workspace ONE Assist 24.11 - December 2024

New Features

This release includes branding updates for Omnissa, with no new features added.

Minimum Requirements

Listed are the minimum requirements:

Workspace ONE Assist Console 24.08
Linux x64, ARM5 or ARM7 architecture
Linux installer file types of deb, rpm, and tgz are available
Workspace ONE UEM 23.02 or later
Latest versions of Chrome, Edge, Firefox, or Safari.
Workspace ONE Intelligent Hub 22.06 or later for Linux

Resolved Issues

We are always working to improve Workspace ONE Assist with every release. There are no major bug fixes to report.

Known Issues

We haven’t identified any notable known issues in this release. If you’re facing any problems, feel free to contact our support team.

Workspace ONE Assist 24.08 - October 2024

New Features

In this release, we’ve made an update addressing functionality and performance improvements with no new features.

Minimum Requirements

Listed are the minimum requirements:

Workspace ONE Assist Console 24.08
Linux x64, ARM5 or ARM7 architecture
Linux installer file types of deb, rpm, and tgz are available
Workspace ONE UEM 23.02 or later
Latest versions of Chrome, Edge, Firefox, or Safari.
Workspace ONE Intelligent Hub 22.06 or later for Linux

Resolved Issues

We are always working to improve Workspace ONE Assist with every release. There are no major bug fixes to report.

Known Issues

We haven’t identified any notable known issues in this release. If you’re facing any problems, feel free to contact our support team.

Workspace ONE Assist 24.03.01 - June 2024

New Features

In this release, we’ve made an update addressing functionality and performance improvements with no new features.

Minimum Requirements

Listed are the minimum requirements:

Workspace ONE Assist Console 24.03
Workspace ONE UEM 2210 or later
Linux x64, ARM5 or ARM7 architecture
Linux installer file types of deb, rpm, and tgz are available
Latest versions of Chrome, Edge, Firefox, or Safari
Workspace ONE Intelligent Hub 22.06 for Linux

Resolved Issues

AET-15845: Remote shell on ARM64 fails due to the incorrect path of the shared object file.

Known Issues

We haven’t identified any notable known issues in this release. If you are facing any problems, feel free to reach out to our support team.

Workspace ONE Assist 24.03 - April 2024

New Features

In this release, we’ve made an update addressing functionality and performance improvements with no new features.

Minimum Requirements

Listed are the minimum requirements:

Workspace ONE Assist Console 24.03
Workspace ONE UEM 2210 or later
Linux x64, ARM5 or ARM7 architecture
Linux installer file types of deb, rpm, and tgz are available
Latest versions of Chrome, Edge, Firefox, or Safari
Workspace ONE Intelligent Hub 22.06 for Linux

Resolved Issues

We are always working to improve Workspace ONE Assist with every release. There are no major bug fixes to report.

Known Issues

We haven’t identified any notable known issues in this release. If you’re facing any problems, feel free to reach out to our support team.

Workspace ONE Assist 22.07 - July 2022

New Features

The following functionalities are available in this release:

Ability to manage the file system on the remote device using the File Manager Tool.
Ability to run commands on the remote device using the Remote Shell Tool.
Role-based access controls to File manager and Remote shell functionality.

Note :

Linux support in Workspace ONE Unified Endpoint Management (UEM) is only available for SaaS customers currently and will be deployed to SaaS environments in phases.
Assist is currently only available on SystemD Linux devices and SystemV devices are not yet supported.
For more information on Linux device management, please refer to the following Product announcement: https://kb.omnissa.com/s/article/2961324

Minimum Requirements

Listed are the minimum requirements:

Workspace ONE Assist Console - 21.09
Workspace ONE UEM 2109
Linux x64, ARM5, or ARM7 architecture
Linux installer files of deb, rpm, and tgz are available
Latest versions of Chrome, Edge, Firefox, or Safari
Workspace ONE Intelligent Hub 1.0 for Linux

The following client packages are available in various flavors of Linux.

linux-x64 (Most desktop distributions like CentOS, Debian, Fedora, Ubuntu, and derivatives)
linux-arm (Linux distributions running on ARM like Raspbian on Raspberry Pi Model 2+)
linux-arm64 (Linux distributions running on 64-bit ARM like Ubuntu Server 64-bit on Raspberry Pi Model 3+)

Current Limitations

Assist sessions on Linux devices will support Unattended access only in this release. The ability to view and control a device screen will be introduced in upcoming releases.
Assist is currently only available on SystemD Linux devices and SystemV devices are not yet supported.

Resolved Issues

AET-8499: Added support for .NET6

Known Issues

We haven’t identified any notable known issues in this release. If you are facing any problems, feel free to reach out to our support team.

Workspace ONE Assist 21.11 - November 2021

New Features

The following functionalities are available in the 21.11 release:

Ability to manage the file system on the remote device using the File Manager Tool.
Ability to run commands on the remote device using the Remote Shell Tool.
Role-based access controls to File manager and Remote shell functionality.

Note:

Linux support in Workspace ONE Unified Endpoint Management (UEM) available only for SaaS customers currently will be deployed to SaaS environments in phases.
Assist is currently only available on SystemD Linux devices and SystemV devices are not yet supported.
For more information on Linux device management, please refer to the product announcement,https://kb.omnissa.com/s/article/2961324
Please refer to the knowledge base article for more details, https://via.vmw.com/linux

Minimum Requirements

Listed are the minimum requirements:

Workspace ONE Assist Console - 21.09
Workspace ONE UEM 2109
Linux x64, ARM5, or ARM7 architecture
Linux installer files of deb, rpm, and tgz are available
Latest versions of Chrome, Edge, Firefox, or SafariWorkspace ONE Intelligent Hub 1.0 for Linux

The following client packages are available in various flavors of Linux.

linux-x64 (Most desktop distributions like CentOS, Debian, Fedora, Ubuntu, and derivatives)
linux-arm (Linux distributions running on ARM like Raspbian on Raspberry Pi Model 2+)
linux-arm64 (Linux distributions running on 64-bit ARM like Ubuntu Server 64-bit on Raspberry Pi Model 3+)

Current Limitations

Assist sessions on Linux devices will support Unattended access only in this release .

The ability to view and control a device screen will be introduced in upcoming releases. Assist is currently only available on SystemD Linux devices, and SystemV devices are not yet supported.

Download Instructions

To remotely manage a Linux or Linux-based IoT device, you must install the Workspace ONE Assist application on an already Linux device enrolled in UEM.

You can install the Assist application by following one of the below methods. Once the Assist application is installed on the Linux device, you will need to register it to the Workspace ONE Assist server. You can verify the status of the registration by navigating to the Device detailed view -> More -> Troubleshooting -> Event Logs.

Installation Method 1:

Install the Workspace ONE Assist agent on the remote Linux device using a WS1 Custom Configuration Profile which uses Puppet manifests.

On the Workspace ONE UEM console navigate to Profiles and Baselines-> Profiles to add a new Custom Configuration profile. Depending on the UEM version the Profiles tab would be present either in Resources or in Devices.
Create a new Linux Profile or update an existing one to add a new custom configuration for Workspace ONE Assist.
On the Custom Configuration page, enter a name and create a puppet manifest to install the Assist application on your Linux devices. We have provided a sample manifest in the readme file and with the product that can be modified and used if desired.
Once the Custom Configuration is added, Save and Publish the Linux profile to your Linux devices.

Installation Method 2:

If you have physical access to the Linux device, install the Assist Agent manually using this method.

On the Linux device, open a browser and navigate to the Workspace ONE Resource Portal, and download the Workspace ONE Assist agent directly on the Linux device. Alternative methods of copying the agent to the Linux device would also work.
Extract the Package in the Linux device. You can use the command to extract.

$ tar xvf ws1-assist__21.11.00.74release_linux-.tar.gz
Change directory using the command:

$ cd ws1-assist_21.11.00.74_release_linux-
Install the package using the command:

$ sudo ./install.sh

Support Contact Information

To receive support, submit a ticket with the My Workspace ONE portal or contact your local support.

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