To troubleshoot Skype for Business, collect logs from Horizon Agent and Omnissa Horizon Client for Windows.
Procedure
-
To collect Omnissa Horizon 8 logs, including the Media Proxy logs, from Horizon Agent, log in to a virtual machine where Horizon Agent is installed.
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Open a command prompt and run
\Agent\DCT\support.bat. -
To collect Horizon 8 logs, including the Media Provider logs, from Horizon Client, log in to a physical or virtual machine where Horizon Client is installed.
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Open a command prompt and run
support.bat. -
Type
View Client\DCT\support.bat
Results
A folder named vdm-sdct containing zipped log files appears on the desktop and includes these directories, which contain logs for Virtualization Pack for Skype for Business:
- Client device:
-<username>\VMWMediaProvider - Virtual desktop:
-<username>\VMWMediaProviderProxy-<username>\VMWMediaProviderProxyLocal-<username>\MMAPlugin
The default log level is 7, where the log level size and crash dumps are small. You can increase the log level to 8 for maximum logs and full crash dumps. All settings are DWORD:
- Client: MediaProvider/DebugLogging/LoggingPriority = 8
- Agent: MediaProviderProxy/DebugLogging/LoggingPriority = 8
- Agent: MediaProviderProxyLocal/DebugLogging/LoggingPriority = 8
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