Using Multiple Devices with the Real-Time Audio-Video Feature with Horizon HTML Access

If more than one webcam or microphone is connected to the client device, and the remote desktop supports multiple device redirection with the Real-Time Audio-Video feature, you can use all the webcams and microphones connected to the client device in the remote desktop. If a default microphone is configured on the client device, it is reflected on the remote desktop.

For administrators - This feature is supported with virtual desktops and published desktops and applications when using Horizon Agent 2209 or later.

For end users - Your ability to use more than one webcam or microphone with the Real-Time Audio-Video feature depends on how a Horizon administrator has configured the remote desktop and how you have configured the HTML Access Settings > Real-Time Audio-Video options.

Following are tips for using more than one webcam or microphone with the Real-Time Audio-Video feature.

• When you connect to a remote desktop, the Real-Time Audio-Video feature redirects all webcams currently connected to the client computer.
• If a default microphone is configured on the client computer, it is reflected on the remote desktop.
• If you disconnect a webcam or microphone from the client computer, the Real-Time Audio-Video feature deletes the device in the remote desktop immediately.
• For virtual desktops with Horizon Agent version 2209 or later, the display name of a redirected devices matches the device name. For Horizon Agent version 2206 or earlier, the display name of a redirected device is the actual device name with (VDI) appended. For example, C670i FHD Webcam (VDI). For RDSH desktops and published applications with Horizon Agent version 2206 or earlier, the display name of the redirect devices are "Omnissa Virtual Webcam" and "Remote Audio Device".
• You can use multiple redirected devices simultaneously in a remote desktop.
• If the Horizon Agent version 2209 or later is used, the redirected webcam on the agent side reflects the same supported resolutions as the webcam device, not just one default resolution. Multiple resolutions are supported. The application on the agent side determines the webcam resolution.