You can monitor the real-time provisioning status of your Omnissa Identity Service directory. The directory’s Status tab provides a central location for you to view all errors that occur during provisioning from Identity Service to the Omnissa services integrated with it, such as Workspace ONE UEM and Access. You can also see at a glance whether provisioning is ongoing or disconnected.
Use this information along with the identity provider provisioning logs to troubleshoot provisioning errors.
When you integrate your identity provider with Omnissa Identity Service, provisioning occurs in two stages:
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From the identity provider to Omnissa Identity Service
For provisioning errors related to this stage, see the provisioning logs in the identity provider console. See Review Identity Provider Provisioning Logs for more information. -
From Omnissa Identity Service to Omnissa services such as Workspace ONE UEM
For provisioning errors related to this stage, see the Omnissa Identity Service directory's Status tab.
The Omnissa Identity Service Status tab displays real-time data. As you troubleshoot and fix problems, and provisioning succeeds for certain objects, the related errors are removed from the page.
You can view historical data in the Events tab. See Viewing Audit Events in Omnissa Identity Service for more information.
Procedure
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Navigate to Omnissa Identity Service.
- Cloud: Log in to the Omnissa Connect console, select Identity Management > End User Management from the left pane, then click Launch End User Management.
- On premises: Log in to the Omnissa Access console, select Integrations > Identity Service, then click Configure SCIM Provisioning.
Omnissa Identity Service opens in a new tab in the browser.
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Click View on the directory card.
If the directory has any provisioning errors, a banner appears listing the total number of errors. For example:
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Click the link on the banner or select the Status tab to view the errors.
All current provisioning errors appear on the page.
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To check the overall status of provisioning, review the summary at the top of the page.
The information is reported by service and includes:
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Provisioning Status: A status of Connected indicates that provisioning from Omnissa Identity Service to the service is ongoing, while Disconnected indicates that provisioning is stopped. Provisioning can be disconnected for various reasons, for example, if the service could not be reached. Follow the guidance in the error message.
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Number of Errors: Errors are grouped by user, group, and membership. You can click on a category to view the errors in that category.
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To view all errors, see the table.
For each error, you can see the following information:
Time The date and time of the event (in your local timezone) Activity The type of activity: Create, Update, Delete, Link, or Unlink
Link errors are created when a user could not be added to a group and Unlink errors are created when a user could not be removed from a group.Object Type User, Group, or Membership
Membership refers to group membership events.Object Name For users and memberships, Object Name is the username. For groups, it is the group name. Service The destination service: Access (Omnissa Access) or UEM (Workspace ONE UEM) Error Message Provides the error message reported by the downstream Omnissa service, such as Access, while trying to provision an object. -
Use search and filters to customize your view, if required.
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You can search for an object such as a user or group by typing the first few letters of the object name in the search box. For users, search by userName value, that is, the login name. For groups, search by group name. For memberships, search by the userName of the user.
Note that you cannot use wildcards. Only "starts with" search is supported.
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You can filter events by the type of activity, object type, and service. For example:
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To view more information about an error, click the View More link and view the details in the pop-up window.
For example:
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