Introduction to the Workspace ONE UEM Upgrade Guide

You can take advantage of the latest features available for Workspace ONE UEM by keeping your Workspace ONE UEM environment up-to-date with the latest version. Learn more about how to prepare your environment for the upgrade, how upgrade, and what to expect once it's been successfully upgraded.

As new versions of Workspace ONE UEM are introduced to the marketplace, you must go through a standard upgrade procedure on your existing Workspace ONE UEM infrastructure. This documentation discusses how to upgrade your Workspace™ ONE™ UEM infrastructure regardless of your specific topology model. When you upgrade your Workspace ONE UEM console, also upgrade any auxiliary components, such as the AirWatch Cloud Connector or the Secure Email Gateway; to ensure full compatibility and performance.

Workspace ONE UEM Upgrade Procedure Context Notes

Before you begin the Workspace ONE UEM upgrade procedure, it is important to understand the difference between the Console Server and the Device Services Server in relation to your topology. Learn more about the Console Server and Device Services Server components for Workspace ONE UEM powered by AirWatch.

Single Server vs. Multi Server Topologies

To streamline the Workspace ONE UEM Upgrade Procedure, the document refers to both Workspace ONE UEM console Servers and Workspace ONE UEM Device Services Servers. Before proceeding, it is important to understand each of these components and what they mean to your specific topology model.

• The Workspace ONE UEM console Server refers to the component of Workspace ONE UEM that renders and displays the UEM console. It presents and sends data to the database directly from the Workspace ONE UEM UI.
• The Workspace ONE UEM Device Services Server refers to the component of Workspace ONE UEM that communicates with all the managed devices. This server runs all processes involved in receiving and transmitting information from devices to other components of the system. It is the Workspace ONE UEM end point.

If your instance of Workspace ONE UEM operates on a single application server alongside a database, then both of these components are installed on your individual application server. Wherever this documentation references the Console and Device Services server, simply perform the steps one time on your individual application server.

If your instance of Workspace ONE UEM contains multiple application servers, then these two components have been logically separated. In this case, the Workspace ONE UEM Installer detects which components must be installed on each server without any user input. For each step listed that describes both the Console and Device Services components, finish the procedure on all Workspace ONE UEM servers.

Upgrade Note for Deployments Using Workspace ONE Tunnel

The Workspace ONE Tunnel server requires communication with AWCM to authenticate devices. Because of this requirement, end-user devices cannot use the Workspace ONE Tunnel during the upgrade process.

Refer to the Workspace ONE Tunnel guide for additional information; available on Omnissa Product Documentation.