Before you begin the Workspace ONE UEM upgrade process, finish the prerequisites to ensure a successful upgrade. Learn more about the upgrade prerequisites and how to complete them.
Obtain the Latest Version of This Document
Verify that you are using the latest version of this guide by downloading the latest copy of the document from Omnissa Product Documentation. Workspace ONE UEM makes updates to these documents from time to time, and having the latest version allows you to follow Workspace ONE UEM best practices and procedures.
Obtain the Upgrade Package Files
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Navigate to Omnissa Connect.
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Select the hamburger menu icon, then select Software Console.
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Using the Workspace ONE UEM filter, select the destination install version.
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Search for the installer associated with the version to which you want to upgrade.
If you are on AirWatch v9.3 or below: Download the database upgrade package to bring the database version up to v9.3. For detailed information on upgrading to v9.3, see How to Self Upgrade an On-Premises Environment.
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Select either the Full Installer or the Patch Installer for the version you want.
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Download the installer, which includes the application server installer and database installer for the latest version.
Meet the Requirements
You should meet all of the requirements needed for a Workspace ONE UEM installation, which are outlined in the Workspace ONE UEM Recommended Architecture Guide in case the requirements changed since you originally installed Workspace ONE UEM. In addition, if your device count has changed since the initial install, please reference this documentation to ensure that your systems are still compatible.
Note: As of AirWatch Version 9.2 we have changed our supported SQL versions. Check the latest list of prerequisites in the Recommended Architecture Guide to ensure that your current version is supported.
Note: Although it is not required on your database server, .NET is required to run the installer. To avoid installing .NET on your database server, and a potential reboot, you can run the installer from one of the Workspace ONE UEM application servers.
To ensure an uninterrupted installation of Workspace ONE UEM, temporarily disable active scanning for any anti-virus software running on the servers you are updating.
Prepare for Downtime
During the upgrade process, the Workspace ONE UEM console, enrollment, and device management will be down. For change window request purposes, the upgrade process typically takes a minimum of four hours. This number can vary based on the number of devices, number of services, and number of versions you are upgrading.
Contact Your On-Call Resources
Before you begin, ensure that you have the proper on-call resources available should you need them; such as technical resources - Database Analyst, Change Manager, Server Administrator, Network Engineer and MDM System Administrator.
Determine Your Workspace ONE UEM Version
Learn about how to obtain your current Workspace ONE UEM version. Determining what version of Workspace ONE UEM you are running allows you to correctly identify version-specific prerequisites and instructions.
Your database version, which you may need to know as part of the upgrade process, should be the same as your Workspace ONE UEM version. If it is not, then contact Workspace ONE Support.
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Navigate to your Workspace ONE UEM console login page, or any other console page.
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Select About Workspace ONE UEM.
The version you are running is listed in the Version field.
Dell Factory Provisioning Service Versions
Dell Provisioning for Workspace ONE UEM requires on-premises customers to install the Factory Provisioning service onto an application server. Your Dell Factory Provisioning Service version must be compatible with your Workspace ONE UEM version.
Dell FPS v1909
When environments are upgraded to Workspace ONE UEM 1909, the FPS must also be upgraded to v1909. The v1909 FPS installer can be found here: https://resources.workspaceone.com/view/gn7wrl7bbbtwzttgsm3r/en.
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