Omnissa Dynamic Environment Manager Infrastructure with Helpdesk Support Tool

Omnissa Dynamic Environment Manager Helpdesk Support Tool works with the central Dynamic Environment Manager configuration share and the user-specific profile archives, profile archive backups, and optionally FlexEngine log files.

Helpdesk Support Tool is provided to and used by support personnel and Dynamic Environment Manager administrators. You can install Helpdesk Support Tool on any machine within your organization. However, only users with the correct configuration and the appropriate access permissions in the central configuration share and in the user-specific profile archive paths of Dynamic Environment Manager can run Helpdesk Support Tool.

To deploy and use Helpdesk Support Tool, you must have already properly configured Dynamic Environment Manager infrastructure as shown in the following configuration diagram. See the Installing and Configuring Omnissa Dynamic Environment Manager Guide.