You can collect diagnostic information to help Omnissa Technical Support diagnose and resolve issues with Horizon 8. Diagnostic data can be collected for various components of Horizon 8, including Horizon Agent, Horizon Client across multiple platforms, and Horizon Connection Server. How you collect this information varies depending on the Horizon 8 component. The topics below describe the available methods and log file locations for each component.
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Create a Data Collection Tool Bundle for Horizon Agent: Explains how to use the Data Collection Tool (DCT) to generate a diagnostic bundle for Horizon Agent.
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Using DCT to Collect Logs for Remote Desktop Features and Components: Describes how to use the Data Collection Tool to gather log files for specific remote desktop features and components.
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Horizon Client for Windows Log Files: Identifies the location and types of log files generated by Horizon Client on Windows devices.
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Horizon Client for Mac Log Files: Identifies the location and types of log files generated by Horizon Client on Mac devices.
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Horizon Client for Linux Log Files: Identifies the location and types of log files generated by Horizon Client on Linux devices.
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Horizon Client Log Files on Mobile Devices: Identifies the location and types of log files generated by Horizon Client on iOS and Android mobile devices.
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Horizon Agent Log Files on Windows Machines: Identifies the location and types of log files generated by Horizon Agent on Windows-based remote desktop machines.
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Linux Desktop Log Files: Identifies the location and types of log files generated on Linux desktop machines managed by Horizon.
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Save Diagnostic Information for Horizon Client for Windows: Explains how to save diagnostic information directly from Horizon Client on a Windows device for submission to Omnissa Technical Support.
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Collect Diagnostic Information for Horizon Connection Server: Describes how to collect diagnostic logs and data from a Horizon Connection Server instance.
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Collect Diagnostic Information for Horizon Agent, Horizon Client, or Horizon Connection Server from the Console: Explains how to collect diagnostic information for Horizon Agent, Horizon Client, or Horizon Connection Server directly from the Horizon Console interface.
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