Collect Logs to Troubleshoot Skype for Business

To troubleshoot Skype for Business, collect logs from Horizon Agent and Omnissa Horizon Client for Windows.

Procedure

1. To collect Omnissa Horizon 8 logs, including the Media Proxy logs, from Horizon Agent, log in to a virtual machine where Horizon Agent is installed.

2. Open a command prompt and run \Agent\DCT\support.bat.

3. To collect Horizon 8 logs, including the Media Provider logs, from Horizon Client, log in to a physical or virtual machine where Horizon Client is installed.

4. Open a command prompt and run support.bat.

5. Type Horizon View Client\DCT\support.bat

Results

A folder named vdm-sdct containing zipped log files appears on the desktop and includes these directories, which contain logs for Virtualization Pack for Skype for Business.

The default log level is 7, where the log level size and crash dumps are small. You can increase the log level to 8 for maximum logs and full crash dumps. All settings are DWORD.