Integrate your Omnissa products and ServiceNow to benefit from enhanced helpdesk support with Connectors for Omnissa Workspace ONE UEM and Omnissa Intelligence and by integrating with Omnissa Horizon Enterprise 8, and implement automated app approvals workflow for Win32 applications.
Service Graph Connector
Looking for information about the Service Graph Connector for Workspace ONE UEM? See the ServiceNow article Service Graph Connector for Workspace ONE UEM.
Omnissa Workspace ONE UEM
With the Workspace ONE UEM integrations with ServiceNow, you can resolve issues quicker and make data-driven decisions based on a wide range of data sets. This topic describes integrating the ITSM Connector for ServiceNow to improve efficiency for helpdesk and support organizations.
Helpdesk and support organizations face challenges with managing and using multiple tools efficiently. The Workspace ONE UEM ITSM (IT Service Management) connector for ServiceNow helps teams manage these tools.
Before an integration, a support ticket is raised within ServiceNow when encountering an issue on a device or by an employee. The helpdesk or the support administrator reviews the issue within ServiceNow. Then, they navigate to Workspace ONE UEM for further troubleshooting, remote support, and issue remediation. This frequent switching between multiple systems, while keeping them all in sync with the necessary troubleshooting notes and updates, is inefficient and an annoyance.
With the seamless integration within ServiceNow for Workspace ONE UEM and Workspace ONE Assist, you can simplify Support workflows and increase efficiency. Using the Workspace ONE UEM ITSM Connector for ServiceNow, the helpdesk or the support administrators can access Workspace ONE UEM and Workspace ONE Assist actions from within the ServiceNow portal without navigating to the Workspace ONE UEM console or authenticating multiple systems.
For more information, see Integration with the Workspace ONE ITSM Connector for ServiceNow.
Omnissa Intelligence
Add ServiceNow as a Workflow Connector in Omnissa Intelligence so you can use ServiceNow actions in Freestyle Orchestrator workflows in Intelligence. For this integration, work in both ServiceNow and Omnissa Intelligence. For details, access Workflow Connector: ServiceNow and Omnissa Intelligence
After you integration UEM, Intelligence, and ServiceNow, you can configure app approvals to control the installation of expensive Win32 applications.
Want to know the ServiceNow data points you can use in Intelligence dashboards and reports? Find a list of ServiceNow data definitions for the Intelligence-ServiceNow integration. Definitions include data for incidents and incident updates.
Horizon Enterprise 8
Extend the ITSM ConnectService Desk to Horizon Helpdesk actions to investigate and remediate Horizon Enterprise 8 issues within ServiceNow tickets.
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