Identity and Access Management: Users

As an Organization Owner user in Omnissa Cloud Services, you control user access to your Organization and its resources.

How do I manage users in my Organization

If you are an Organization Owner user, you manage user access and determine the service and Organization level permissions granted to users and groups in your Organization.

You use the Identity & Access Management menu in Cloud Services Console to invite users in your Organization, assign Organization and service roles, change user roles or remove users from the Organization.

Note: Changes to user roles might take up to 30 minutes to take effect in the Organization.

When you invite users to your Organizations, you assign two types of role-based access:

• Access to one or more of the cloud services of the Organization. You grant users access to the service by assigning them one or more of the roles provided by the service. For more information, refer to the documentation of the relevant Omnissa Cloud sService.
• Role-based access to the Organization. As an Organization Owner user with full access, or as an Organization Member user with read-only access.

Assigning access permissions to groups is more efficient than assigning the same permissions to individual users one at a time. As an Organization Member, you determine the users that make up your groups and what roles and permissions they are assigned.

How do I add users to my Organization (Invitations)

As an Organization Owner, you invite users to your Organization and grant them access to the services associated with it. You can also track the invitations you send. Invitations are valid for up to seven days. If you have sent an invitation in error, you can revoke it.

The users you invite can hold several roles:

• A role within the Organization, Organization Owner or Organization Member.
• A role within the cloud service to which you are inviting the user. Each cloud service has its own specific roles.

Procedure

1. On the Cloud Services Console toolbar, click the Omnissa Cloud Services icon and select Identity & Access Management > Active Users.
2. Click Add Users.
3. On the Add New Users page, enter the following information:
   1. In the Users text box, enter the email address of the user you want to add to your Organization.
      You can add more than one user at a time by separating email addresses by comma or entering each email address on a separate line.
   2. In the Assign Organization Roles section, assign the role the user will have in the Organization.
      The Organization Owner role has full administrative access. If you select the Organization Member role for the new user, consider adding additional access by selecting one or more roles in the Additional Roles section.
   3. To assign the user service roles in the Organization, click Add service access and use the drop-down menus to make a selection.
   4. Click Add service access again, to give the user access to another service.
4. Click Add to send an invitation to the user.
   The invitations you send are valid for seven days. You can view the status of the invitation at Identity and Access Management > Pending Invitations.
5. If you sent an invitation in error, you can revoke it. Select the check box next to the invitation and click Revoke Invitations.
   The activation link in the email is revoked and the person to whom you sent the mail cannot sign into the service.

How do I remove users from my Organization

As an Organization Owner, you can remove users from the Organization. Users that have been removed won't be able to access the Organization and its services.

Procedure

1. Open the Cloud Services Console and select Identity & Access Management > Active Users.
2. Select one or more users and click Remove Users.
3. Click Remove to permanently remove the user from your Organization.

How do I change user roles

When users join your Organization, they receive Organization and service roles access granted directly by an Organization Owner or they inherit them as members of groups. As an Organization Owner, you can view and edit user roles from the Cloud Services Console.

Here's what you need to know about editing the roles of users.

• Users can hold a combination of roles - the roles assigned to them directly and the roles inherited from a group.
• When a user is assigned roles that conflict with one another, they receive the role that has greater permissions. For example, if a user is assigned a read-only role and an administrator role, they receive the administrator role.

Procedure

1. On the Cloud Services Console toolbar, click the Omnissa Cloud Services icon and select Identity & Access Management > Active Users.
2. Click the double arrow icon (Double arrow icon) next to a user's name to view their roles and if they are part of groups.
   Changes you make to the user's role might override their group-assigned roles.
3. Select the check box next to a user and click Edit Roles.
4. Change the user's Organization roles and service roles as required.
5. Click Save.