Infrastructure Requirements

To deploy Helpdesk Support Tool, your environment must meet certain infrastructure requirements.

• A correctly configured and running Dynamic Environment Manager environment. For more information, see Omnissa Dynamic Environment Manager product documentation.
• Correctly configured Immidio Flex+ Helpdesk Support Tool.xml file placed in the root of the central Dynamic Environment Manager configuration share. See Create the Immidio Flex+ Helpdesk Support Tool.xml File.
• Group Policy configuration for Helpdesk Support Tool that is applied to the operators of Helpdesk Support Tool.
• Read access permissions on the central Dynamic Environment Manager configuration share for all operators of Helpdesk Support Tool.
• Helpdesk Support Tool operators to be able to modify all user profile archive paths and profile archive backup paths recursively, and have read access on FlexEngine log files.