Unlock a Desktop With True SSO

After users use True SSO to login to the desktop, they can unlock the desktop after reauthentication from the Workspace ONE portal using the same logon credentials. The Horizon True SSO unlock mechanism currently depends on Workspace ONE Access.

Prerequisites

Note: TrueSSO unlock is currently ONLY supported with Workspace ONE Access. It is NOT supported with third-party Identity Providers.

• Verify that you have Horizon version 7.8 or later.
• Verify that you have Workspace ONE version 19.03 or later.
• This feature is supported on the following Horizon Clients:
  • Horizon Client for Windows version 5.0 or later
  • Horizon Client for Mac 2306 or later
  • Horizon Client for Linux version 2306 or later

Procedure

1. Enable Workspace ONE and configure it for use with Connection Server.

   See the Workspace ONE documentation on the Omnissa Product Documentation portal.

2. Configure Horizon Connection Server for True SSO.

   See Configure Horizon Connection Server for True SSO.

3. To start virtual or published desktops, connect to a Connection Server in Workspace ONE mode that has True SSO configured. See, the Horizon Client documentation on the Omnissa Product Documentation portal.

4. Start virtual or published desktops from the Workspace ONE portal so that the user can use single sign on with True SSO.

5. Lock the desktop.

6. To unlock the desktop, select True SSO User and click Submit.

   You are redirected to the browser to re-authenticate with Workspace ONE.

7. Enter the credentials and passcode of the locked desktop.

What to do next

You can disable this feature by setting a registry key on the machine where Horizon Agent is installed, in the following location:

HKLM\Software\Agent\CertSSO[DisableCertSSOUnlock=true]

You can also disable this feature on the Horizon Client you are using.