Horizon Help Desk Tool is integrated into Horizon Console. You can search for a user that you want to troubleshoot problems for in Horizon Help Desk Tool.
Procedure
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You can search for a user name in the User Search text box or navigate directly to the Horizon Help Desk Tool.
- In Horizon Console, enter a user name in the User Search text box.
- Select Monitor > Help Desk and enter a user name in the User Search text box. Horizon Console displays a list of users in the search results. The search can return up to 100 matching results.
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Select a user name.
The user information appears in a user card.
What to do next
To troubleshoot problems, click the related tabs in the user card.
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