Horizon Cloud Release Notes

Horizon Cloud | 02 September 2026 Horizon Agents Installer (HAI) version 26.2.0-32351266467 | 25 AUG 2026 Horizon Edge Gateway version 2603.2.0 | 01 JUL 2026 Check periodically for additions and updates to these release notes.

Horizon Cloud is a multi-cloud Desktop as a Service deployment with thin edge infrastructure. The service provides you with a global view of your desktops and applications spanning on-premises and cloud environments. Regardless of the location of your desktop and application deployments, Horizon Cloud enables you to consistently manage and monitor them.

These Horizon Cloud release notes detail the new features and enhancements in each release. The release notes also provide other information about Horizon Cloud such as limitations, known issues, and support contact information.

Support for new features depends on your specific infrastructure and capacity providers.

September 02, 2026 - Service Release 2608

• New Features
• Released Versions
• Resolved Issues
• Known Issues

New Features

The following new features are available in this service update.

Horizon Edge

• vSphere Provider

  • vSphere provider now supports the ability to use aggregated agent communication between the Horizon Edge Gateway Appliance and the Horizon Control Plane rather than having each agent make its own outbound internet call to the Horizon Control Plane. This functionality is available in Limited Availability. Please reach out to your Omnissa representative to have this capability enabled for your Omnissa Connect organization.

• OpenStack Provider (Limited Availability)

  • A cloudinit yaml template is now available for download for OpenStack Edges. For self-hosted, the download link is available in the Edge download stepper as well as the Edge overview page. For SaaS-hosted, it is available in the Edge overview page.

• Nutanix Provider (now available as Limited Availability)

  • You can now use Omnissa Horizon Cloud to deliver and manage virtual desktops and applications on your on-premises Nutanix AHV infrastructure. A lightweight, Omnissa-managed Edge runs on your Nutanix clusters, giving you cloud-based management of on-premises capacity through the same Horizon Cloud control plane — with no Horizon pods or controllers for you to deploy or patch. Reuse the Nutanix capacity you have or run equivalent capacity in the cloud, while managing desktops, RDSH, and applications from a single Horizon Cloud console. This release includes:

    • Automated Unified Access Gateway (UAG) deployment
    • Automated desktop pool provisioning on Nutanix AHV — persistent, non-persistent (floating), and RDSH published desktops and applications
    • Standard and GPU-powered desktops
    • App Volumes application delivery
    • Identity providers: Microsoft Entra ID (synchronized with on-premises Active Directory) and Workspace ONE Access
    • Supported guest operating systems of Windows 11 Enterprise, Windows Server 2019, and Windows Server 2022
    • Blast Extreme protocol
    • Workspace ONE Intelligence

  • Horizon Cloud now supports automated upgrade and repair operations for Unified Access Gateway (UAG) deployments on Nutanix AHV. This allows administrators to roll forward to the latest security builds, recover failed deployments by rebuilding VMs with corrected configurations. These operations use a rolling replacement strategy to minimize downtime and automatically preserve existing static IP assignments. No admin action is required.

Unified Access Gateway

• Horizon Cloud now validates the functional status and real-time health of Unified Access Gateway (UAG) instances, moving beyond simple VM deployment confirmation. This ensures that IT admins have accurate visibility into whether a gateway is truly ready to handle end-user traffic or if Day 2 configuration changes have successfully taken effect across the cluster. This feature will be rolled out in phases.

• Horizon Cloud now supports High Availability (HA) for Unified Access Gateway (UAG) deployments on Microsoft Azure by distributing gateway VMs across multiple availability zones. This update enhances service resiliency by ensuring that a single zone failure does not disrupt user connectivity, while providing admins with new controls to select multi-AZ compatible VM SKUs and define fallback SKUs for automated recovery. This capability applies to Azure-based UAG deployments during creation or post-deployment updates.

Pools and Pool Groups

• Horizon Cloud now supports Horizon Agent updates for dedicated desktop pool groups deployed on Amazon Web Services (AWS). This enables IT admins to maintain version consistency and patch compliance across AWS environments by triggering agent updates directly from the console, similar to existing Azure capabilities.

Monitoring

• The Horizon Universal Console now displays the unique ID for Images, Pools, Edges, and Pool Groups, including a convenient copy-to-clipboard button, in their respective Detail pages. This allows administrators to easily retrieve identifiers required for API requests, automation scripts, and reporting without having to perform manual lookups or indirect discovery. The field is read-only and appears consistently in the header of each relevant resource page. No admin action is required.

Cost Insights

• The following three enhancements are now available for Cost Insights:

  • Data Export - Cost Insights now supports raw data export to Excel via the Download Manager for a selected period of up to 90 days. This enables admins to easily move cost data into external finance or BI tools for deeper analysis and reporting.

  • Multi-select Filtering - The Cost Insights dashboard now allows admins to multi-select specific pools and pool groups when filtering data. This replaces the previous single-select limitation, allowing for more flexible and granular cost comparisons across different segments of the environment.

  • Pool-level Insights and Recommendations - New detail pages for individual pools now surface inline cost trends, projected optimization savings, and specific pool-level recommendations. This provides admins with immediate visibility into the financial impact and efficiency of a specific pool without needing to navigate away from the pool management view.

App Volumes

• App links for App Volumes delivers applications faster with shareable App Links. Admins can now generate a clickable URI for every application entry point and distribute it directly to entitled end users. One click launches the right package instantly, with no logout required, even for newly entitled apps. Manage and copy links easily from the App Links section.

• Command line delivery for Apps on Demand gives admins greater control over app delivery timing. Entitled applications can now be excluded from automatic delivery at login or startup, letting you use your own scripts or management tools to deliver, enable, or disable specific apps precisely when needed.

• App links for Apps on Demand enables you to send an App Link in an email, post on a web page, or add to your app portal. These application URIs can now be used to deliver and launch applications wherever App Volumes agent is installed. Administrators can collect these links from the App Volumes Manager admin UI and distribute them as needed.

Resiliency

• To boost service resiliency, we have added a new Horizon Data Center (HDC) in the Japan region. It operates in an Active-Active, load-balanced configuration specifically for end-user virtual desktop connections alongside the existing HDC, routing traffic based on strict geographic affinity.

  Note: For the list of additional IP addresses and URLs that must be allowlisted for this update, see KB article Horizon Cloud Service Control Plane – IP Addresses for Service Components (6000374).

Partner Admin Console (Limited Availability)

• Omnissa Managed Service Providers (MSP) will now see their own Omnissa Connect organization listed as a tenant in the tenant overview page. This provides the partner admin a convenient way to access the Horizon Universal Console for their organization to manage their vSphere/vCenter capacity resource partitions.

  The Horizon Cloud Partner Admin Console (PAC) is available in Limited Availability (LA). If you are an Omnissa Managed Service Provider (MSP) and want access to the Partner Admin Console, send an email request to getHCPartnerAdminConsoleLA@omnissa.com.

Released Versions

No new binaries were delivered with this update.

Resolved Issues

No major bug fixes to report for this release.

Known Issues

No known issues to report for this update.

August 25, 2026 - HAI Update

A new build of the Horizon Agents Installer (HAI) version 26.2.0-32351266467 is now available.

The following agent versions are included in the Horizon Agents Installer:

• Horizon Agent: 8.19.0-32343440112
• Dynamic Environment Manager Agent: 10.20.0.2448
• App Volumes Agent: 4.22.0.6190

August 14, 2026 - HAI Update

A new build of the Horizon Agents Installer (HAI) version 26.1.0-31670512777 is now available.

HAI build 26.1.0-31670512777 addresses a deadlock in Horizon Windows agent that prevents end users from connecting to their virtual desktop.

The following agent versions are included in the Horizon Agents Installer:

• Horizon Agent: 8.18.0-31663763437
• Dynamic Environment Manager Agent: 10.19.0.2389
• App Volumes Agent: 4.21.0.5081

August 05, 2026 - Service Release 2607

• New Features
• Released Versions
• Resolved Issues
• Known Issues

New Features

The following new features are available in this service update.

Horizon Edge

• General Horizon Edge updates include the following:

  • All supported Horizon Cloud providers now support UEM enrollment for Floating and Dedicated single-session pools when Entra ID is utilized as the Identity Provider (IdP), in addition to existing support for Workspace ONE Access.

• Azure Provider

  • Horizon Cloud on Azure now supports UEM enrollment for both Floating and Dedicated single-session pools joined to Entra ID.

• vSphere Provider

  • Support for Microsoft Azure Entra ID (Azure AD) Hybrid Joined Desktops is now available, allowing flexible use of both on-premises and cloud-based resources in desktop pool VMs.

• OpenStack Provider (Limited Availability)

  • Support for Microsoft Azure Entra ID (Azure AD) Hybrid Joined Desktops is now available, allowing flexible use of both on-premises and cloud-based resources in desktop pool VMs.

Unified Access Gateway

• Unified Access Gateway (UAG) Mode now supports up to 4,000 concurrent sessions per UAG for Horizon Cloud on vSphere and OpenStack capacities. This increased density allows you to deploy fewer gateway appliances.

• Admins who are deploying Unified Access Gateway (UAG) appliances for vSphere Edge can now customize or change appliance sizing (vCPU/Memory) by using the Deployment size option in Horizon control plane to size the deployment based on the protocol traffic load generated by their user session activity.

Cost Insights

• Horizon Cloud now provides a granular pool-level view within the Cost Insights dashboard, allowing admins to track potential costs, incurred costs, and utilization metrics for individual pools. The dashboard also introduces new details pages for Pool Groups containing cost trends, optimization savings, and pool group-level recommendations.

Image Management

• The pre-publish login requirement for Azure has been removed. For all supported Windows versions, an interactive login to the image VM is no longer required before publishing an image. Images can now be published directly without a prior user sign-in.

• You can now update the Azure Compute Gallery replica count for published image versions. This option allows you to scale the number of image version replica from 1 up to 100, helping improve image availability and deployment performance across regions.

• You can now edit image version metadata, including descriptions, markers and Horizon Agent features, without creating a new image version. Adding an existing marker automatically updates all associated pools to the edited image version. Markers associated with pools cannot be removed. This is available for Azure and AWS EC2 Instance image versions.

• Horizon Cloud now supports full image lifecycle management for Amazon WorkSpaces Core provider deployments. Administrators can now clone, publish, republish, and edit image versions targeted at WorkSpaces Core Instances directly from the Horizon Universal Console.

App Volumes

• Horizon Cloud now provides support for Custom Security Groups in App Volumes storage file shares. You can now configure custom security groups when provisioning an App Volumes storage file share. Before selecting this option, ensure your custom security group is configured with the required rules to allow seamless communication with the Horizon Edge.

  Note: Assigning a custom security group is a permanent action. Once applied, the configuration cannot be reverted back to the default security group.

Released Versions

No new binaries were delivered with this update.

Resolved Issues

No major bug fixes to report for this release.

Known Issues

No known issues to report for this update.

July 01, 2026 - Service Release 2606

• New Features
• Released Versions
• Resolved Issues
• Known Issues

New Features

The following new features are available in this service update.

Horizon Edge

• General Horizon Edge updates include the following:

  • The Horizon Edge Gateway version 2603.2.0 is now available. Customers are strongly encouraged to upgrade to Horizon Edge Gateway version 2603.2.0 at the earliest opportunity.
  • The operating system of the Horizon Edge Gateway appliance has changed to Alma Linux OS 9.6.
  • The Kubernetes version in the Horizon Edge Gateway is upgraded to V1.35.0.
  • The onscreen help for the Horizon Edge Gateway appliance’s OVF template fields POD network and Service network has been updated to provide better guidance.
  • In addition to the existing root user role that is available for the Horizon Edge Gateway appliance, a new admin role has been added. This new admin role replaces the previous ccadmin role.
  • Upgraded Docker version to 29.3.0, Kubernetes version to v1.35.0, and Wazuh version to 4.14.4.

• OpenStack Provider (Limited Availability)

  • Horizon Cloud on OpenStack (available as Limited Availability) now supports proxy configuration for outbound traffic during OpenStack edge deployment. Note that editing or updating proxy settings for an existing Horizon Cloud on OpenStack edge deployment is not supported.

• Google Cloud Platform Provider (Beta)

  • Horizon Cloud on Google Cloud Platform (GCP) is now available in Beta. Customers can deploy and manage virtual desktops and applications directly on their own GCP infrastructure, with Omnissa managing the control plane. The Beta includes automated deployment of the Horizon Edge Gateway and Unified Access Gateway on your GCP project, along with lifecycle management of Sole-Tenant Nodes for Windows 11 BYOL compliance. Customers can deliver Windows 11 single-session desktops on Sole-Tenant Nodes, Windows Server single-session desktops, and Windows Server multi-session (RDSH) desktops — all managed through the Horizon Universal Console.

Desktops and Applications

• Horizon Cloud now supports disabling Web Client access globally or restricting it selectively by pool groups, user groups, and network ranges. Horizon native clients remain unaffected, allowing you to easily lock down Web access for sensitive environments without disrupting overall productivity.

• End users can now reset their Horizon Cloud virtual desktops directly from the Workspace ONE Intelligent Hub web portal. The reset action performs a hard reboot of the virtual machine, providing a quick self-service recovery option for dedicated desktops.

  This feature does not apply to floating desktops, multi-session environments, or RDSH-published applications or desktops.

  Caution: If a dedicated desktop has multiple assigned users, resetting it will abruptly disconnect any active session.

• Horizon Cloud now supports sending volume-based True-SSO failure events to Workspace One Intelligence for custom dashboard, report, and alerting use cases.

Pools and Pool Groups

• Horizon Cloud now supports native time zone customization for multisession (RDSH) desktops, allowing administrators to specify a system time zone during pool creation or editing. This ensures that applications requiring a specific system time zone function correctly, replacing the previous requirement for manual GPO-based configurations. The specified time zone applies to all newly provisioned VMs within the multisession pool, while existing VMs must be rebuilt to reflect changes.

• Horizon Cloud now introduces a simplified spare capacity model that allows administrators to define spare VM requirements as a percentage at the Pool Group level, rather than managing fixed minimum and maximum values for each individual pool. This change simplifies capacity management across large environments by ensuring consistent scaling behavior and reducing the risk of deployment failures or unexpected infrastructure costs caused by manual configuration errors.

  This new model is enabled by default for all newly created pools using on-demand provisioning, while existing pools can be transitioned via a new Simplify Provisioning toggle. No admin action is required for existing pools unless you choose to migrate them to the new simplified policy.

  This feature is rolling out in phases across Horizon Cloud and will become available in your environment over time.

Image Management

• In alignment with Microsoft’s End of Life (EOL) policies, support for Windows 10 version 22H2 and Windows Server 2016 is being discontinued.

  • Creation of new images using these operating systems is no longer supported and will be blocked.
  • Existing images that are already part of desktop or application pools will continue to function as expected. However, these images will no longer receive updates or support.

  Customers are encouraged to migrate to supported operating system versions to ensure continued compatibility, security, and support.

Helpdesk

• From the Horizon Universal Console Help Desk view, administrators can now view live running processes for Horizon Sessions and Virtual Machines to identify problematic processes or excessive resource consumers relative to the following fields:

  • Process Name: The executable name (for example, chrome.exe).
  • CPU Usage: Percentage of CPU consumed by the process.
  • Memory Usage: Amount of memory (in KB) used by the process.
  • Disk IOPS: Input/output operations per second, calculated as the difference in total I/O bytes over a one-second interval.
  • Username: Owner of the process.
  • Host CPU/Memory: Overall CPU and memory usage of the virtual machine hosting the session.
  • Process Count: Total number of processes running in the session.
  • Refresh Option: Allows the data to be updated in real time for the most current view.

Unified Access Gateway

• Unified Access Gateway (UAG) Advanced Mode now supports up to 4,000 concurrent sessions per UAG for Horizon Cloud on Azure and AWS cloud providers. This increased density allows you to deploy fewer gateway appliances. See product documentation for the minimum compute requirements.

• Administrators can now select required TLS cipher suites for Unified Access Gateway (UAG). This allows organizations to meet strict corporate compliance mandates, disable deprecated algorithms, and harden the UAG security posture in Horizon Cloud environments.

Released Versions

The Horizon Edge Gateway version 2603.2.0 release includes several bug fixes and potential security enhancements. Customers are strongly encouraged to upgrade to Horizon Edge Gateway version 2603.2.0 at the earliest opportunity.

Resolved Issues

No major bug fixes to report for this release.

Known Issues

• Cost is not calculated for resources deployed in the Azure in China regions.

  Description: Cost Insights does not calculate cost for resources deployed for the Azure in China regions. The Azure in China regions are operated separately from global Azure and publish their pricing through a different source that Cost Insights does not currently use. As a result, cost and savings for resources in the Azure in China regions are shown as zero.

  Workaround: None.

June 23, 2026 - Update

• New Features
• Released Versions
• Resolved Issues
• Known Issues

New Features

The following new features are available in this service update.

Image Management

• The following Image Management System (IMS) enhancements are available in this service update:

  • vSphere Template–based Images - You can now use basic vSphere templates to create images. This option is recommended for Windows Server and Windows 11 BYOL images that are pre-configured by administrators.

  • Customized vSphere Templates - You can now use customized vSphere templates with the Horizon Agent and other required agents pre-installed and Sysprep completed. Both automated and manual Horizon Agent installation options are supported.

  • Image Versioning - You can now create and manage multiple versions of images.

  • Horizon Agent Installation During Publish - You can now install the Horizon Agent as part of the image publish workflow.

  • Horizon Agent Feature Configuration - You can now enable or disable Horizon Agent features during image publish.

  • Retry Image Publish - You can now retry image publish operations in case of failure.

  • Multi-destination Publishing - You can now publish images to multiple providers, Horizon Edges, and sites.

Released Versions

No new binaries were delivered with this update.

Resolved Issues

No major bug fixes to report for this release.

Known Issues

No known issues to report for this update.

June 22, 2026 - HAI Update

A new build of the Horizon Agents Installer (HAI) version 26.1.0-27673371062 is now available. The following agent versions are included in the Horizon Agents Installer:

• Horizon Agent: 8.18.0-27666806921
• Dynamic Environment Manager Agent: 10.19.0.2389
• App Volumes Agent: 4.21.0.5081

June 8, 2026 - HAI Update

A new build of the Horizon Agents Installer (HAI), version 26.1.0.26483471225 is now available. The following agent versions are included in the Horizon Agents Installer:

• Horizon Agent: 8.18.0-26183918901
• Dynamic Environment Manager Agent: 10.19.0.2389
• App Volumes Agent: 4.21.0.5081

This agent version addresses the following:

• Fixes a clipboard issue that occurred after upgrading VMs from HAI release 25.4.0.22264572935 to 26.1.0.24278317305.

May 27, 2026 - Service Release 2605

• New Features
• Released Versions
• Resolved Issues
• Known Issues

New Features

The following new features are available in this service update.

Universal Broker for Horizon 8

• Horizon Cloud now supports Horizon Universal Broker with RDSH desktops. You can now add RDSH desktop pools as cloud-managed within a Horizon Cloud multi-session pool group. The minimum versions of the following components are required for this Horizon Cloud feature:

  • Horizon 8 Connection Server 2603
  • Horizon Client for Windows 2506
  • Horizon Client for Linux, Mac and Web client 2512

  Note: RDSH applications are not supported with this release.

Horizon Edge

• Azure Provider

  • Horizon Cloud now dynamically selects the best available VM SKU for Azure Edge deployments based on real-time availability in your subscription, replacing a previously fixed hardcoded list. This eliminates deployment failures caused by regional SKU unavailability and ensures that newly added or deprecated Azure SKUs are automatically reflected without any manual updates. The improvement applies to both VM-based and AKS-based Edge deployments. No admin action is required. SKU selection happens automatically at deployment time.

• vSphere Provider

  • SHA-256 and SHA-1 certificate fingerprints are now supported when creating or editing a vSphere Edge.

  • Administrators using packaged apps can now take advantage of Cloud Managed App Volumes with deployments of the vSphere Edge.

• OpenStack Provider - Limited Availability

  • Horizon Cloud customers can now manage OpenStack capacity with a Horizon Cloud OpenStack Edge. All workload lifecycle management is done through the Horizon Universal Console which includes deployment of the UAG VMs and single-session and multi-session pool VMs. In addition, if the OpenStack infrastructure control plane is SaaS-hosted, the Horizon Edge VM deployment is done by Horizon Cloud. Customers can combine OpenStack providers with other supported Horizon Cloud providers such as Azure, Windows 365, Amazon Workspaces Core and vSphere. This enhancement is available as Limited Availability (LA) only. For enabling this support for your Omnissa Connect organization, send email to getHorizonCloudOnOpenStackLA@omnissa.com.

Image Management

• Horizon Cloud now supports RHEL Enterprise Linux 8.6 for Microsoft Azure. You can now create, edit, and deploy images based on Linux 8.6.

Identity Management

• Horizon Cloud now supports Google Identity (Google Workspace and Cloud Identity) through Omnissa Identity Service, enabling secure, centralized authentication and federation. This integration delivers seamless SSO, standardized identity architecture, and validated end-to-end workflows aligned with Horizon Cloud policies. It ensures interoperability with enterprise identity systems and is fully tested for production readiness. Customers using direct Google integrations should transition to the Omnissa Identity Service-based model for improved security, governance, and scalability. Migration scenarios are supported to minimize disruption. Recommended: Adopt Omnissa Identity Service as the primary identity layer and validate configurations before production rollout.

Networking

• Horizon Cloud no longer requires mandatory vNet peering for UAG and Desktop subnets located in different vNets. This update allows administrators to seamlessly implement Hub-and-Spoke network topologies, providing greater architectural flexibility and alignment with enterprise networking standards. While this new architecture is now available, customers can continue to use vNet peering if preferred. This feature is currently supported for deployments using the Microsoft Azure provider.

Pools and Pools Groups

• Managed Services Providers can now view Manual Pools and related workloads in the Partner Admin Console.

Released Versions

No new binaries were delivered with this update.

Resolved Issues

• (HV2-209259) The Horizon Edge Gateway in Horizon 8 2603.1 and Horizon Cloud fixes the Kubernetes registry image pull failures with proxy for outbound downloads.

Known Issues

No known issues to report for this update.

May 13, 2026 - Update

• New Features
• Released Versions
• Resolved Issues
• Known Issues

New Features

The following new features are available in this service update.

Desktops and Applications

• Horizon Cloud on Azure now supports Entra ID single sign‑on for Azure desktops using Windows Horizon Clients. Learn more.

App Volumes

• App Volumes on Horizon Cloud now supports customer-selectable AWS FSx sizing profiles for file share provisioning. This enhancement gives customer more flexibility to align file storage configuration with their App Volumes deployment needs, replacing the earlier static provisioning approach with a more scalable and workload-aware model.

Released Versions

No new binaries were delivered with this update.

Resolved Issues

No major bug fixes to report for this release.

Known Issues

• Access Denied Error on RDSH Session Launch with Universal Broker (VDI).

  When using the Universal Broker with VDI, you may encounter an Access Denied error when launching RDSH sessions after upgrading to Horizon Connection Server version 2603. Omnissa is actively working on a hotfix to address this issue. There is currently no available workaround. For related information, see KB 6001410.

April 29, 2026 - Service Release 2604

• New Features
• Released Versions
• Resolved Issues
• Known Issues

New Features

The following new features are available in this service update.

Horizon Edge

• vSphere Provider

  • Administrators can now deploy a Unified Access Gateway (UAG) in the Advanced deployment mode to allow round-robin network policy distribution on their load balancer. This feature allows you to handle even distribution of sessions among UAGs, including in scenarios where users are connecting behind a NAT/firewall or proxy. The following considerations apply:

    • 3 NIC deployments with static IP are required.

    • This feature is available when creating or editing the Edge. However, to switch an existing UAG to Advanced deployment mode, you must edit your UAG to specify 3 networks with static IP ranges. The UAG VMs will automatically be redeployed using the rolling upgrade workflow to apply all the changes that are needed to support the UAG Advanced Mode option.

    • NTP and proxy support are available.

• OpenStack Provider (Beta)

  • Administrators can now deploy a Unified Access Gateway (UAG) in the Advanced deployment mode to allow round-robin network policy distribution on their load balancer. This feature allows you to handle even distribution of sessions among UAGs, including in scenarios where users are connecting behind a NAT/firewall or proxy. The following considerations apply:

    • 3 NIC deployments with static IP are required.

    • This feature is only available when creating a new UAG deployment. Existing UAG deployments cannot be changed to use the UAG Advanced Mode option

    • NTP and proxy support are available.

Pools and Pools Groups

• For Horizon Cloud on On-Premise Capacity (vSphere, Openstack), administrators can now deploy a Unified Access Gateway (UAG) in the Advanced deployment mode to allow round-robin network policy distribution on their load balancer. This feature allows you to handle even distribution of sessions among UAGs, including in scenarios where users are connecting behind a NAT/firewall or proxy. The following considerations apply:

• For the Horizon Cloud on vSphere provider type, administrators can now run post customization scripts on instant clone pools, ensuring that each clone is properly configured based on the script.

Released Versions

No new binaries were delivered with this update.

Resolved Issues

No major bug fixes to report for this release.

Known Issues

• For the vSphere Edge in Horizon 8 release 2603, Horizon Cloud environments that are using a proxy for outbound downloads may fail to pull required images from registry.k8s.io. For more information, see KB 6001410.

April 24, 2026 - Update

• Released Versions

Released Versions

A new build of the Horizon Agents Installer (HAI) version 26.1.0-24278317305 is now available. The following agent versions are included in the Horizon Agents Installer:

• Horizon Agent: 8.18.0-24273927036
• Dynamic Environment Manager Agent: 10.19.0.2389
• App Volumes Agent: 4.21.0.5081

April 15, 2026 - Update

• New Features

New Features

The following new features are available in this service update.

Cost Insights

• Horizon Cloud now provides cost insights for your Azure desktop infrastructure, including actual incurred cost, potential cost, and estimated savings, with views across your deployment and at pool group level - helping you quickly identify where spend is going and validate the impact of cost-saving policies. This feature is rolling out in phases across Horizon Cloud and will become available in your environment over time.

  Note: This feature is available only for Microsoft Azure deployments.

• Beta - Horizon Cloud now provides data-driven recommendations to help administrators optimize cost and capacity for Azure desktop pools and pool groups. Recommendations are based on observed historical usage and are surfaced in the Horizon Universal Console to help reduce over-provisioning and idle resources. For activation of this Horizon Cloud Beta feature and its documentation, sign up in the Omnissa Beta Program.

  Note: This Beta feature is available only for Microsoft Azure deployments.

Horizon Edge

• Several updates have been made for the Horizon Edge in Horizon Cloud:

  • The Horizon Edge Gateway version 2603.0.0 is now available.

  • The Alma Linux operating system of the Horizon Edge Gateway appliance is upgraded to 9.6.

  • The Kubernetes version in the Horizon Edge Gateway is upgraded to V1.35.0.

  • Docker version is upgraded to 29.3.0.

  • Wazuh version is upgraded to 4.14.4.

  • Publisher information is added and the publisher certificate can be downloaded from the Review details section of the Edge definition page.

  • False positive HDC US MQTT URL failure in the diagnostic script is fixed.

  • Warning labels added in each section: Application, Network Properties and Proxy.

  • A new user admin has been introduced, which behaves like the existing ccadmin user. For backward compatibility ccadmin remains supported but Omnissa will gradually remove ccadmin over further releases.

  • An optional Admin Password field is introduced in the Application area of the Edge definition page. If provided, it will set the same password for the admin and ccadmin user and also enable ssh for both users.

  • Static IP is made mandatory while deploying the Edge VM in vSphere. Therefore, all networking related fields in the Networking Properties section of the OVA template are made mandatory. Cloud providers can still use DHCP.

  • An Optional NTP server field is now available in the Networking Properties section of the OVA template for the Edge VM in vSphere and the cloud-init config yaml file applicable for Nutanix. If provided, the VM will be synced with the provided NTP servers. Otherwise, it defaults to time-a-g.nist.gov,time-a-wwv.nist.gov,time.nist.gov settings.

  • Enhanced internal log collection has been added to improve diagnostic capabilities for troubleshooting in the View Edges.

April 07, 2026 - Service Release 2603

• New Features
• Released Versions
• Resolved Issues
• Known Issues

New Features

The following new features are available in this service update.

Unified Access Gateway

• Unified Access Gateway (UAG) access for Amazon WorkSpaces Core now supports Internal Only (corporate network) in addition to Internal and External and External Only (internet) access types.

• Horizon Cloud now natively integrates with your syslog server, enabling monitoring of critical Horizon components. Customer administrators can configure Unified Access Gateway(s) in the Horizon Universal Console to send syslog events to their chosen server.

Pools and Pool Groups

• Newly created floating desktop pools for Azure providers now use snapshot-based VM refresh by default. This reduces refresh time compared to the previous delete‑and‑recreate method.

  Note: Existing pools are unchanged and administrators can switch a pool back to the previous refresh method at any time using the Edit Pool workflow.

• Self-managed pools have been renamed to Manual Pools in Horizon Cloud.

• Administrators can now export data in CSV format from the Pool details page.

• Horizon Cloud now supports published applications with manual pools. Administrators can now broker individual apps from existing RDSH hosts that are managed outside Horizon Cloud.

• Horizon Cloud floating single-session pools on Microsoft Azure and Amazon WorkSpaces Core can now be managed by Workspace ONE UEM, automating enrollment upon user login. This enables seamless unified endpoint management for your floating virtual desktops. New VMs will be automatically enrolled to UEM upon user login, simplifying provisioning and ongoing management.

• You can now define how VM names are reused within a pool using a configurable reuse policy. A new VM names reuse policy setting is introduced alongside the Reuse VM names toggle as described below:

  • Reuse VM names: Enables reuse of VM names after deletion.
  • Reuse VM names when possible: Reuses VM names after deletion when available. If previously used names are not available, new VM names may be created outside the configured pool range.
  • Restrict VM names to configured range: Ensures VM names remain within the configured pool range. New VMs reuse names from deleted VMs and do not create names outside the defined range.
  • For existing pools, the Reuse VM names setting remains unchanged and cannot be edited.
  • If Reuse VM names is enabled when the pool is created, you can update the VM names reuse policy.
  • If Reuse VM names is disabled when the pool is created, it cannot be enabled later, and the reuse policy is not applicable.

Desktop and Applications

• End users can now launch Horizon Cloud entitlements directly from the Workspace ONE Intelligent Hub mobile client on iOS, enabling seamless access to virtual desktops and applications from iPhone and iPad. This release also supports configurations where the Enforce Intelligent Hub option is enabled.

• Horizon Cloud now supports the Omnissa-managed Enterprise App registration type when configuring Azure provider connections. This allows administrators to use Omnissa-managed credentials to access Azure subscriptions, eliminating the need for customers to manually manage service principal secrets and key rotations. The traditional single tenant (manual) Horizon Edge deployments for Horizon Cloud on Microsoft Azure continue to remain available.

  • Using the Omnissa-managed method, administrators can now add and manage up to five Omnissa multitenant applications per each Azure provider configuration.

  • Using the Omnissa-managed method enables administrators to move away from manual service principal management by using the Omnissa-managed registration type, removing the need for administrators to handle secrets or key rotations.

• Horizon Cloud administrators can add additional email recipients or groups in the Horizon Universal Console to receive notifications related to their Horizon deployment.

Monitoring

• Horizon Cloud administrators will now receive an email and in-app notification in the Horizon Universal Console if end users experience a True SSO failure. Administrators can investigate the issue and advise affected users to log in using their username and password in the meantime. The Horizon Cloud administrator must Opt-in for this feature to be available from the Settings > Notifications panel in the Horizon Universal Console.

Image Management

• Horizon Cloud floating desktops on Microsoft Azure can now be managed by Workspace ONE UEM, automating enrollment upon user login. This enables seamless unified endpoint management for your floating virtual desktops.

App Volumes

• For Horizon Cloud users, the application packaging experience in App Volumes is now streamlined by setting On-Demand delivery as the default in the package creation wizard. Administrators can still choose Classic delivery when required, ensuring full backward compatibility and flexibility for legacy or specific deployment scenarios.

Partner Admin Console (Limited Availability)

• Omnissa Managed Service Providers (MSP) who operate their own vSphere/vCenter capacity can now partition vSphere resources in a single vCenter and assign them to tenants. Tenants can pick from their assigned partitions without needing to enter partition details or authorizations.

  The Horizon Cloud Partner Admin Console (PAC) is available in Limited Availability (LA). If you are an Omnissa Managed Service Provider (MSP) and want access to the Partner Admin Console, send an email request to getHCPartnerAdminConsoleLA@omnissa.com.

Released Versions

No new binaries were delivered with this update.

Resolved Issues

No major bug fixes to report for this release.

Known Issues

No known issues to report for this update.

February 25, 2026 - Service Release 2602

• New Features
• Released Versions
• Resolved Issues
• Known Issues

New Features

The following new features are available in this service update.

Partner Admin Console

• The Horizon Cloud Partner Admin Console is now available in Limited Availability (LA). If you are an Omnissa Managed Service Provider (MSP) and want access to the Partner Admin Console, send an email request to getHCPartnerAdminConsoleLA@omnissa.com.

Horizon Edge

• Azure Key Vault access controls for disk encryption can now be configured to use Azure RBAC and restricted network access. You can now set recommended permission model and network access options for Key Vaults used by Horizon Cloud on the General Settings page.

Image Management

• The Image Management Service (IMS) now supports App Volumes agent installation for Horizon 8 images. You can centrally manage the applications by using the App Volumes Manager. This enhancement is currently available as a General Availability (GA) feature. For more information, see in Install App Volumes Agent.

Pools and Pool Groups

• Power management and spare management configurations for pool groups have been moved into a dedicated Auto Scaling step in the Pool Group workflow. This separates power and spare management from other policy settings and simplifies how administrators configure scaling behavior for pool groups.

• Autonomous Mode is now available for floating and multi-session pool groups in the new Auto Scaling step. When Autonomous Mode is enabled, Horizon Cloud automatically manages capacity based on demand, reducing the need for manual tuning of power policies while maintaining target service levels. This feature will be rolled out across the service through the month of March.

• Power management schedules can now be enabled or disabled without deleting them, so administrators can temporarily turn off a schedule for maintenance or other reasons and re-enable it later.

Horizon Universal Console

• Using options on the Notifications Settings page, customer administrators can now opt-in or opt-out of specific in-app and email notifications from the Horizon Universal Console. These preferences apply organization-wide across the entire Horizon environment.

Released Versions

A new build of the Horizon Agents Installer (HAI), version 25.4.0-22264572935 is now available. The following agent versions are included in the Horizon Agents Installer:

• Horizon Agent: 8.17.1-22261233721
• Dynamic Environment Manager Agent: 10.18.0.2323
• App Volumes Agent: 4.20.3.4673

Resolved Issues

No major bug fixes to report for this release.

Known Issues

No known issues to report for this update.

January 28, 2026 - Service Release 2601

• New Features
• Released Versions
• Resolved Issues
• Known Issues

New Features

The following new features are available in this service update.

Image Management

• Horizon Cloud floating desktops on Microsoft Azure can now be managed by Workspace ONE UEM, automating enrollment upon user login. This enables seamless unified endpoint management for your floating virtual desktops. This feature is being released in Limited Availability (LA) mode only. To enable this LA feature, contact your sales executive or Omnissa support.

Horizon Edge

• Horizon Cloud has added certificate expiration monitoring for Horizon Cloud and Horizon 8 Edge components to help ensure security and service continuity. The Horizon Cloud console now displays the certificates used by each component, along with their available expiration details, making it easier to plan renewals and prevent service interruptions. For Omnissa-managed certificates, the exact expiration date is shown. For customer-managed certificates, the best available information is shown, for example a date or a status such as Valid or Expired.

• Horizon Cloud now supports fine-grained IAM policies for Amazon Workspaces Core deployments to replace broad permissions such as ec2, eks, fsx, and workspaces. These changes reduce the need to grant hundreds of service actions during onboarding, making security reviews faster and easier, especially for enterprise environments. The new policies follow the principle of least privilege and grant only the permissions required for product functionality. This update also extends the same fine-grained access model to core managed instances, ensuring consistent, secure, and scalable access control across all supported services. These permission updates are required only for Horizon Cloud on Amazon Workspaces Core deployments.

Pools and Pool Groups

• When deleting VMs from a pool, administrators can now enable a Reduce pool size option to automatically shrink the pool by the number of VMs deleted. This enhancement eliminates the previous multi-step workflow and ensures that pools stay aligned to actual capacity.

Released Versions

No new binaries were delivered with this update.

Resolved Issues

No major bug fixes to report for this release.

Known Issues

No known issues to report for this update.

January 14, 2026 - Service Release 2512

• New Features
• Released Versions
• Resolved Issues
• Known Issues

New Features

A new build of the Horizon Agents Installer (HAI), version 25.4.0.20941511799 is now available. The following agent versions are included in the Horizon Agents Installer:

• Horizon Agent: 8.17.0-20937633894
• Dynamic Environment Manager Agent: 10.18.0.2323
• App Volumes Agent: 4.20.0.4462

The following new features are available in this service update.

Horizon Agent Auto-Update

• Administrators can now use the proxy that is configured at the pool level or system-wide to download agent packages from the Omnissa Content Delivery Networks (CDN), enabling Horizon Agent software updates in environments where desktops do not have direct internet access.

Horizon Edge

• The vSphere Edge capacity type is now available. Horizon Cloud now supports a fully managed vSphere Edge with cloud managed pools.

• The Horizon Edge Gateway for Nutanix is now available, enabling you to onboard the Edge Gateway running on Nutanix AHV to cloud-connect your Horizon 8 environment.

• The Horizon Cloud Service On-premises Environment Checker is an essential tool administrators should run prior to an On-premises Edge installation to ensure that the Edge has visibility to critical vCenter and Customer resources. This tool is highly recommended for use with any Preview/Beta/GA Edges such as vSphere, OpenStack, and Nutanix Edges.

• Horizon Cloud is now available through the AWS Marketplace, making it easier for AWS customers to procure and deploy Horizon Cloud as part of their cloud desktop strategy. This new capability provides for a faster time to value through streamlined purchasing and onboarding, consolidated billing and vendor management through AWS Marketplace, and simplified expansion for AWS-native customers adopting cloud desktops at scale.

  • Simplified procurement: Subscribe to Horizon Cloud directly from AWS Marketplace using your AWS account.
  • Seamless AWS integration: Deploy Horizon Cloud with Amazon WorkSpaces Core and AWS-native infrastructure while using a single commercial channel.

Image Management

• The Image Management Service (IMS) now supports multiple IP addresses for Network File System (NFS) storage, enabling replication of images across multiple on-premises Horizon 8 Edges.

• Horizon Cloud now supports RHEL Enterprise Linux 9.6, Ubuntu 22.04, and Ubuntu 24.04 LTS for Microsoft Azure. You can now create, edit, and deploy images based on Linux/Ubuntu.

• Horizon Cloud now supports DEM agent installation on Horizon 8 images.

Pools and Pool Groups

• Horizon Cloud now supports virtual desktops with Linux operating systems for Redhat Enterprise and Ubuntu Server for dedicated and floating single session desktops running on Microsoft Azure capacity. This feature supports both Pay as you go and Bring your own subscription license types.

• Administrators can now configure granular power policies for floating and multi-session desktop pools. This helps reduce operational costs while ensuring that resources are available when users need them. Key enhancements include the following:

  • Selective Application: Apply policies to entire pool groups or specific pools within pool groups.
  • Custom Schedules: Define when VMs should power on at pool level or at pool group level.
  • Timeout Overrides: Apply specific timeouts for idle and disconnected sessions for any given schedule.
  • Cost-Saving Actions: Choose actions, such as logging off, when timeouts are reached.

• Horizon Cloud now supports self-managed pools, enabling administrators to register and broker existing desktops and RDSH session hosts that are created and managed outside of Horizon Cloud. This capability mirrors the familiar manual pool experience from Horizon 8, delivered through the Horizon Cloud control plane. The following capabilities are included:

  • Persistent desktops supported for dedicated user assignments.
  • RDSH desktops supported.
  • Horizon Cloud Edge deployment supported on Azure, AWS, and vSphere.
  • Centralized brokering, entitlement, and session delivery through the Horizon Cloud console.

  The following prerequisites are required in support of this feature:

  • Network line of sight between Horizon Cloud Edge components and the desktops or RDSH hosts.
  • Machine identity reachability, such as Active Directory access from both Edge and VMs.
  • Horizon Agent installed on each VM, along with the required pairing configuration file obtained from the Horizon Cloud console.

• Workspace ONE UEM auto-enrollment now allows Horizon administrators to re-enroll VMs that were not enrolled earlier and VMs with failed enrollment to Unified Endpoint Management (UEM) for Dedicated Desktop Pools in Horizon Cloud Service. Key enhancements include the following:

  • Edit Support for UEM Management: Administrators can now edit existing Dedicated Desktop Pools to enable or disable UEM integration. UEM settings applied via pool edits will only affect newly provisioned desktops in the pool.

  • Reliable Re-Enrollment Handling: If a VM is already enrolled, resending UEM settings will result in no action being taken. If a VM is not enrolled, Horizon Cloud will automatically process the enrollment using the updated settings. If a previous enrollment failed, Horizon Cloud will retry the enrollment with the new settings provided via the edit flow.

  • First-Time UEM Configuration Post-Creation: If UEM settings were not configured during initial pool creation, administrators can now use the Edit Pool operation to enable UEM management and provide the required parameters.

Universal Broker for Horizon Cloud

• You can now enhance your Horizon 8 experience with seamless integration into the Universal Broker in the Horizon Control Plane. This feature is supported on the Horizon Client for Windows, Linux, Mac, and Web clients.

  • Connect Horizon 8 pods to the Horizon Universal Broker for streamlined management of single-session VDI pools.
  • Enable floating and dedicated pools alongside cloud-hosted capacity from Azure or AWS for greater flexibility.
  • The minimum versions of the following components are required for this Horizon Cloud feature: Horizon 8 Connection Server 2506, Horizon Client for Windows 2506, and Horizon Client for Linux, Mac and Web client 2512.

Helpdesk

• From the Horizon Universal Console Help Desk view, administrators can now remotely access an active end user session to troubleshoot issues within the user’s VM or session. The Workspace ONE Assist launch button is now integrated into the end user card view, providing a quick and seamless way to initiate remote assistance.

Released Versions

The following binaries were delivered with this update:

• Horizon Agents Installer (HAI) Version 25.4.0.20941511799 | 14 JAN 2026

Resolved Issues

No major bug fixes to report for this release.

Known Issues

• (HV2-184512) vSphere Edge does not support the full IMS range of features. vSphere images can be imported into the image catalog for direct use in pools. vSphere images can also be referenced directly on the vCenter that is connected to the Edge.

• (HV2-184512) Cloud-managed App Volumes is not supported with vSphere Edge. Instead, you can use the App Volumes Manager.

December 03, 2025 - Service Release 2511

• New Features
• Released Versions
• Resolved Issues
• Known Issues

New Features

The following new features are available in this service update.

Image Management

• Horizon Cloud now supports Windows 25H2 SKUs in the Image Management Service (IMS). You can now create, edit, and deploy operating systems based on Windows 25H2 directly from IMS.

• The Image Management Service (IMS) now supports App Volumes agent installation for Horizon 8 images. You can centrally manage the applications by using the App Volumes Manager. This enhancement is currently available as a Limited Availability (LA) feature only.

  Note: With this release, IMS installs the App Volumes agent with the parameter EnforceSSLCertificateValidation set to 0 by default. This means SSL certificate validation is currently not supported.

• The Image Management Service (IMS) now supports Network File System (NFS) storage for replication of images across multiple on-prem Horizon 8 Edges.

Horizon Edge

• (Beta) Horizon Cloud customers can now manage OpenStack capacity with a Horizon Cloud OpenStack Edge. All workload lifecycle management is done through the Horizon Universal Console. Customers can combine OpenStack providers with other supported Horizon Cloud providers such as Azure, Windows 365, Amazon Workspaces Core and vSphere (Limited Availability). For activation of this Beta feature and its documentation, send email to getHorizonCloudWithOpenStackBeta@omnissa.com.

• You can now set AWS tags for Horizon Edge Gateway and Unified Access Gateway appliances, enabling you to more effectively identify, track, and manage your AWS resources.

• Horizon Cloud administrators now have enhanced visibility into the UAG status for each Horizon Edge. The Configuration Status is now visible for every UAG VM in the cluster, indicating its synchronization state with various tracked attributes such as User Certificate, FQDN, Internal FQDN, Proxy, Syslog, System Time, and JWT.

• Horizon Cloud now supports deploying Edges in the following Azure regions:

  • New Zealand North
  • Poland Central
  • Mexico Central
  • Spain Central
  • Indonesia Central
  • Qatar Central
  • Korea Central
  • Brazil South
  • Canada Central
  • Sweden Central
  • South Africa North

App Volumes

• For Horizon Cloud users, App Volumes extends seamless integration with Workspace ONE Intelligent Hub to deliver a unified and high-efficiency application access experience inside VDI desktops. End-users can now launch App Volumes-packaged Windows applications directly from the Hub portal, alongside mobile, web, and SaaS apps, establishing a single digital workspace for all enterprise application needs.

Pools and Pool Groups

• Administrators can now use the Post Customization Script feature to specify a one-time script that runs automatically at the end of VM provisioning, streamlining post-deployment configuration and reducing manual setup before VMs are made available to end users. This feature can be enabled during pool creation or while editing an existing pool.

• Administrators can now configure granular power policies for dedicated desktop pools, offering greater flexibility and cost optimization. This update helps reduce operational costs while ensuring resources are available when users need them. Key enhancements include:

  • Selective Application: Apply policies to entire pool groups or to specific pools within a pool group.
  • Custom Schedules: Define when VMs should power on at the pool or pool group level.
  • Timeout Overrides: Apply specific timeouts for idle sessions.
  • Cost-Saving Actions: Choose actions such as disconnect, log off, hibernate, or power off for when timeouts are reached.

Horizon Universal Console

• Administrators can now use a unified global search in the Horizon Universal Console to perform free text searches across all Horizon objects and use those search results to navigate directly to relevant pages in the console.

• Administrators can now benefit from improved resiliency in Horizon Cloud. These features will be rolled out across the service through the month of December.

  • Provisioning operations will automatically use alternate valid Service Principals if the current one fails, reducing service disruptions and manual intervention. This is applicable for Horizon Cloud on Azure.

  • The system automatically retries failed error templates with smart delays, reducing the need for manual intervention when temporary issues occur.

Monitoring

• To improve troubleshooting capabilities, Horizon Cloud now automatically collects the agent DCT log when a VM customization error is detected.

Released Versions

No new binaries were delivered with this update.

Resolved Issues

No major bug fixes to report for this release.

Known Issues

No known issues to report for this update.

November 12, 2025 - HAI Update

The Horizon Agents Installer (HAI) 25.3.0.19123759763 has been released. This agent version addresses the following considerations:

• Fixed an Outlook Window Sharing Privacy issue with Teams Optimization to correctly stop window sharing when the shared window is closed.

• Open source software upgrade (OpenSSL, JDK, libxml, libcurl).

• Support for Dynamic Timezone redirection in RDSH sessions.

October 29, 2025 - Service Release 2510

• New Features
• Released Versions
• Resolved Issues
• Known Issues

New Features

The following new features are available in this service update.

Pools and Pool Groups

• Dedicated desktop VMs with assigned users can now be deleted without first removing the user assignment.

Identity Management

• Horizon Cloud now supports using Okta with Omnissa Identity Services as the configured identity provider.

Horizon Edge

• Horizon Cloud now supports deploying Edges in the following AWS regions:

  • Asia Pacific (Seoul)
  • Asia Pacific (Singapore)
  • Canada (Central)

Released Versions

No new binaries were delivered with this update.

Resolved Issues

For image management, the Windows 11 24H2 images - Blank screen upon login to VM (6000902) issue has been fixed. This resolved issue was described in KB 6000902.

Known Issues

No known issues to report for this update.

October 15, 2025 - Service Release 2509

• New Features
• Released Versions
• Resolved Issues
• Known Issues

New Features

The following new features are available in this service update.

Horizon Subscription Management

• Previously, the Horizon Cloud Console had a static timeout limit of 30 minutes. Since many tasks take longer, the console often timed out while an administrator was waiting on a task to complete. Administrators can now configure the timeout period of the Horizon Cloud Console as per their operational and security needs by using an option on the General Settings page.

Image Management

• Image administrators can now run the Horizon optimization tool for images to be used in virtual desktops. After an image is imported, run the optimization tool until you are satisfied with the image. You can then publish the optimized image.

Desktops and Applications

• App Volumes

  • The App Capture package workflow has been enhanced by introducing a streamlined vNet and Subnet selection process. Users can now select a single vNet and subnet from a drop-down list of preferred networks. This simplifies the process for setting up App Capture VMs, while ensuring secure and consistent deployment across environments.​

• Pools and Pool Groups

  • Administrators can now hibernate disconnected VMs in dedicated single session pools. Hibernating VMs significantly reduces compute costs by deallocating VMs during periods of inactivity, billing only for storage while hibernated. End users can quickly resume their disconnected session where they left off without reopening applications or files, thus enhancing productivity.​

  • A Disconnect button has been added to the Session tabs on both Pool and Pool Group detail pages. This enhancement allows administrators to manually disconnect active user sessions directly from the UI, improving session control and operational efficiency.

  • When an administrator adds a new pool to an existing pool group, all applications associated with the newly added pool are now automatically linked to the pool group.

Universal Broker for Horizon Cloud

• You can now enhance your Horizon 8 experience with seamless integration into the Universal Broker in the Horizon Control Plane.

  • Connect Horizon 8 pods to the Horizon Universal Broker for streamlined management of single-session VDI pools.

  • Enable floating and dedicated pools alongside cloud-hosted capacity from Azure or AWS for greater flexibility.

  Note: This feature is supported only on the Horizon Client for Windows and is currently available as a Limited Availability (LA) feature only. Customers must contact GSS or their account team for activation.

Released Versions

No new binaries were delivered with this update.

Resolved Issues

(HV2-174300) Powered off VMs now correctly display their status in Horizon Cloud, resolving the previous ERROR indication. This update ensures accurate monitoring and management of virtual machines.

Known Issues

No known issues to report for this update.

September 03, 2025 - Service Release 2508

• New Features
• Released Versions
• Resolved Issues
• Known Issues

New Features

The following new features are available in this service release.

Horizon Agent Auto-Update

• Administrators can now use the proxy that is configured at the pool level or system-wide to allow outbound communication during the Horizon Agent reinstall operation.

Pools and Pool Groups

• The pool-based application scan feature released in Service Release 2409 is now enabled for all customers. For multi-session pool groups, the list of installed applications available when creating and editing a pool group is based on scans of deployed VMs from the underlying pools. This allows you to publish installed applications that have been deployed to VMs after their creation. You can continue to install applications on images and they will also be available when creating and editing a pool group.

Released Versions

No new binaries were delivered with this update.

Resolved Issues

No major bug fixes to report for this release.

Known Issues

No known issues to report for this update.

August 5, 2025 - Service Release 2507

• New Features
• Released Versions
• Resolved Issues
• Known Issues

New Features

A new build of the Horizon Agents Installer (HAI), version 25.2.0 is now available. The following agent versions are included in the Horizon Agents Installer:

• Horizon Agent: 8.16.0-16560454767
• Dynamic Environment Manager Agent: 10.16.0.2292
• App Volumes Agent : 2506-4.18.0.3124

The following new features are available in this service release.

Image Management

• The Image Management Service (IMS) provides flexibility for Horizon 8 image administrators with an alternate replication storage mechanism. Without this new feature enablement, there is an infrastructure requirement to configure Microsoft Azure Blob Storage as a storage area for multi-edge image replication. Administrators can now choose Network File Storage (NFS) as a pure on-premise storage area to facilitate Horizon 8 image replication. Note that this feature is being released in Limited Availability (LA) mode. Please reach out to your sales executive or Omnissa support if you want to enable this LA feature.

• Microsoft Azure Encryption at Host provides end-to-end encryption for virtual machine data, encrypting data on the VM host itself before it's sent to the storage service. This means that data stored on the temporary disk and OS/data disk caches is encrypted at rest and flows encrypted to storage. This security feature enhances data protection at the VM level, ensuring data confidentiality and potentially helping with compliance requirements. Encryption at host does not use the VM's CPU and doesn't impact the VM's performance. The Image Management Service (IMS) now supports encryption at the host for Microsoft Azure images. The administrator now can now enable encryption at the host level. When turned on, the system encrypts all attached disks with platform-managed keys.

Horizon Subscription Management

• License consumption metrics for concurrent user and named user licenses are now available on the Subscriptions tab of Horizon Universal Console for Horizon 8 deployments. This is in addition to the pre-existing availability of these metrics for Microsoft Azure and Amazon Workspaces deployments.

Pools and Pool Groups

• Horizon Cloud dedicated single-session pools on Microsoft Azure and Amazon WorkSpaces Core can now be managed by Workspace ONE UEM, automating enrollment upon user login. This enables seamless unified endpoint management for your dedicated virtual desktops. New VMs can be automatically enrolled to UEM upon first user login, simplifying provisioning and ongoing management.

• Support for Microsoft Azure Entra ID (Azure AD) Hybrid Joined Desktops is now available, allowing flexible use of both on-premises and cloud-based resources in desktop pool VMs.

• Filtering and sorting have been enabled in the Assigned Users column on the VMs tab in the Pool and Pool Group detail pages.

Horizon Edge

• Edge Gateway for Nutanix is now available in Limited Availability (LA). You can now onboard the Edge Gateway running on Nutanix AHV to cloud-connect your Horizon 8 environment.

• Horizon 8 customers can now configure their Edge Gateway to run in high availability mode using a custom-built Kubernetes solution with a three-node cluster. This feature is introduced in Limited Availability.

• Edge Gateway 2506.1.0 implements a standardized edge-namespace for consistent deployments, adds a secure password reset feature for easy credential recovery, and provides a simplified OVF template with fewer, clearer fields for faster and more intuitive setup.

Horizon Agent

• Administrators can now initiate a re-pair operation to resolve issues with Horizon Agent pairing to the Horizon Control Plane.

Unified Access Gateway

• Automated deployment of Unified Access Gateway is now supported in the Azure China region, where access to the Azure Commercial Marketplace is unavailable.

• Customers can now deploy the Horizon Edge Gateway and Unified Access Gateway (UAG) instances in different AWS VPCs, as long as the VPCs are connected through VPC Peering (or a Transit Gateway). All of a UAG’s network interfaces (Management, DMZ, Desktop) must still reside within the same VPC and subnet set, but that VPC no longer has to be the same one hosting the Edge Gateway.

Horizon Universal Console

• The Resources menu item has been removed and the sub menus have been moved to the top level in the left side navigation bar.

Released Versions

The following binaries were delivered with this update:

• Horizon Agents Installer (HAI) 25.2.0 | 05 AUG 2025

Resolved Issues

(HV2-165999) This update addresses an issue in which the Universal Console displayed outdated Horizon Agent versions following upgrades. This issue occurred when the Agent was unable to connect to the Horizon Cloud Control Plane, resulting in unnecessary manual reinstalls. The Universal Console now accurately reflects the correct agent version immediately after a successful upgrade, thereby minimizing confusion and reducing the need for manual intervention by administrators.

Known Issues

(HV2-170810) A known issue exists when Reuse VM names is used with Hybrid Join in Floating Pools.

Description: When the Reuse VM ID option is enabled for a template that also has Hybrid Join enabled, the recreated floating pool VMs do not fulfill the full domain join and instead reuse the existing computer account in Active Directory.

Workaround: Until this known issue is resolved:

• For the create template workflow in the above scenario, do not enable the "Reuse VM names" option when "Defer VM availability until hybrid join" is enabled.

• For the edit workflow in the above scenario, do not enable the "Defer VM availability until hybrid join" option if an existing template is already using the "Reuse VM names" option.

June 26, 2025 - Service Release 2506

• New Features
• Released Versions
• Resolved Issues
• Known Issues

New Features

Horizon Universal Console

• Navigation in the Horizon Universal Console has been enhanced by adding hyperlinks to the names of pools, pool groups, and Horizon Edges on the Dashboard and Activity pages. Additional pages will have hyperlinks added soon.

• Administrators can now search for user names as short as 2 characters, making it easier to find users with abbreviated or short names.

• Administrators can now search for a VM by its name, view its configuration, assignment, and utilization details, and perform basic actions on the VM.

Helpdesk

• Helpdesk administrators can now view a user’s published application and App Volumes entitlements directly in the user card/Helpdesk view to assist the end-user with application issues.

Image Management

• Image administrators can now define AWS resource tags when importing and publishing Amazon EC2 and Workspaces Core images using Image Management Service (IMS). This allows administrators to comply with tagging policies as well as use tags for resource tracking in AWS. All resources created by IMS are tagged - Amazon Machine images and Workspaces Core images.

Desktops and Applications

• Pools

  • In the pool creation wizard, when selecting an OU that the pool uses for machine identities, you can now select from a list of OUs previously used for other pools or you can search Active Directory for other OUs. This functionality is supported for deployments with an Azure edge only.

  • Columns in the Sessions data grid in the pool detail page can now be filtered and sorted.

• Pool Groups

  • Session allocation for multi-session pool groups has been adjusted to better align with power management to improve distribution between hosts.

Unified Access Gateway

• Administrators can now set the UAG Load Balancer to Advanced mode, which uses hash-based round-robin routing for client traffic without requiring source IP affinity.

• Administrators can now retain the same Load Balancer IP address when switching the UAG Load Balancer configuration from Base mode to Advanced mode.

Released Versions

No new binaries were delivered with this release.

Resolved Issues

No major bug fixes to report for this release.

Known Issues

No notable known issues to report for this release.

June 12, 2025 - Update

• Released Versions
• Resolved Issues

A new build of the Horizon Agents Installer (HAI), 25.1.0.15499989062 is now available. It resolves an issue with applications failing to launch when both the scanner redirection and serial port redirection remote experience features are installed. The following agent versions are included in the Horizon Agents Installer:

• Horizon Agent: 8.15.0.15497138009
• Dynamic Environment Manager Agent: 10.15.0.2268
• App Volumes Agent : 4.17.0

Released Versions

The following binaries were delivered with this update:

• Horizon Agents Installer (HAI) 25.1.0.15499989062 | 12 JUN 2025

Resolved Issues

This update fixed an issue with the Horizon Agents Installer (HAI) 25.1.0.14761719450 where applications failed to launch when both the scanner redirection and serial port redirection remote experience features were installed.

May 29, 2025 - Service Release 2505

• New Features
• New Features - Horizon Cloud on Amazon WorkSpaces Core GA
• Released Versions
• Resolved Issues
• Known Issues

New Features

Horizon Subscription Management

• Horizon customers can now use the Horizon Universal Console to generate license keys for the following Omnissa enterprise products: App Volumes Enterprise and ThinApp Virtual Packager. Customers who purchased enterprise product licenses as a packaged bundle along with their Horizon subscription are now able to generate and view the license keys.

• The customer administrator will now receive email and alerts on the Horizon Universal Console when the Azure Service principal is about to expire and upon expiration.

Desktop Management

• Administrators can now update the administrator credentials — both username and password — for desktop pools within Horizon Cloud on Microsoft Azure. Once updated, any newly provisioned virtual machines (VMs) in the pool will automatically utilize the revised credentials.

Horizon Edge

• For Horizon Cloud on Azure, the Azure load balancer in front of the UAG cluster can now be configured to operate in ‘hash-based’ distribution mode. In this mode, the traffic from the same client IP can be routed to any healthy instance in the back-end pool.

New Features - Horizon Cloud on Amazon WorkSpaces Core GA

Horizon Cloud on Amazon WorkSpaces Core is now generally available.

Provider Capacity

• Administrators can now register Amazon WorkSpaces Core as a provider and deploy Horizon Edge directly on AWS native infrastructure.

  • Administrators can now deploy VM-based Horizon Edge Gateway on Amazon EC2 infrastructure. Additionally, Single Sign-On (SSO) support is now available, allowing secure and efficient user authentication across virtual desktop environments.

  • Administrators can now deploy Unified Access Gateways (UAGs) on Amazon EC2 infrastructure. During deployment, administrators have the flexibility to configure key parameters, including selecting the desired access mode, choosing the appropriate VM instance type, and specifying the number of UAG instances to be deployed.

• Administrators can now add tags for the Amazon Workspaces Core provider.

Image Management

• Administrators can now prepare their Windows 10/11 images from an Amazon EC2 instance. As part of this release, customers can opt for automated or manual Horizon agent and spec file installation, and provide the EC2 instance to Horizon Cloud. The instance will be automatically converted to a WorkSpaces Core image, and later to a WorkSpaces Core bundle.

• Administrators can now leverage Amazon WorkSpaces Core Custom Image to import an image that is in a ready state. This method is recommended for Windows Server images and Windows 10/11 BYOL Images that have been prepared by the admins.

• Administrators can now efficiently manage image versions within Horizon Cloud on Amazon WorkSpaces Core. This capability allows for the creation, tracking, and deployment of multiple image versions.

• OS Versions Supported:

  • Windows 10

  • Windows 11

  • Windows Server 2019

  • Windows Server 2022

Desktops and Applications

• Pools

  • Administrators can now create the following pool types on Amazon WorkSpaces Core with SSO and GPU support:

    • Windows 10 and Windows 11 Single-Session VDI dedicated pools

    • Windows 10 and Windows 11 Single-Session VDI floating pools

    • Windows Server RDSH pools

  • Administrators can now optionally specify IP ranges on which they will receive the connection request from WorkSpaces Core VMs. This adds another layer of security to successfully register WorkSpaces Core VMs to the Horizon Cloud Control Plane.

  • Administrators can now add tags for the Amazon WorkSpaces Core provider and desktop pools.

• Pool Groups

  • Administrators can now create the following pool group types:

    • Windows 10 and Windows 11 Single-Session VDI Dedicated and Floating pool groups

    • Windows Server RDSH Multi-Session Published Desktops pool groups

    • Windows Server RDSH Multi-Session Published Desktops and Applications pool groups

    • Windows Server RDSH Multi-Session Published Applications pool groups

  • Administrators can now choose between two distinct power management modes for virtual desktops deployed on Amazon WorkSpaces Core:

    • Always On: Fixed monthly fee is charged when desktops are provisioned. This mode ensures desktops are continuously available, and is ideal for users requiring constant access. This mode offers predictable monthly billing.

    • Automated Power Management: Optimizes costs by automatically powering off desktops during periods of inactivity, leveraging power management schedules, and powering them back on as needed. This mode supports hourly billing, aligning resource usage with demand.

  • Administrators can now group desktop pools from both Microsoft Azure and Amazon WorkSpaces Core into a single pool group within Horizon Cloud on Amazon WorkSpaces Core. This integration allows entitlements to seamlessly span across cloud providers, ensuring users have consistent access to their virtual desktops regardless of the underlying infrastructure.

• App Volumes Integration

  • Administrators can now use App Volumes on Amazon WorkSpaces Core Single-Session VDI dedicated pools.

  • Administrators can now use App Volumes on Amazon WorkSpaces Core Single-Session VDI floating pools.

  • Published apps on demand - Administrators can now dynamically attach App Volumes on Amazon WorkSpaces Core RDSH Multi-Session desktop pools.

    • RDSH Published Desktops

    • RDSH Published Desktops and Apps

    • RDSH Published Apps

Monitoring

• Administrators can now monitor utilization and performance of their VMs and sessions running on Amazon WorkSpaces Core capacity.

• Administrators can now leverage Workspace ONE Intelligence (Omnissa Intelligence) to generate detailed reports, providing deeper insights across desktop and mobile devices, operating systems, applications, and user behaviors.

Help Desk

• Administrators can now see the user cards and entitlements for the Amazon WorkSpaces Core desktop.

Released Versions

No new binaries were delivered with this update.

Resolved Issues

No major bug fixes to report for this update.

Known Issues

• Summary: A blank screen appears when logging in to the cloned VM of a Windows 11 24H2 image in Microsoft Azure. The summmary is below. More detail is provided in KB 6000902.

  Description: If you clone a new Microsoft Azure image of a Windows 11 24H2 image VM and then log in to the cloned image VM, a blank screen may appear.

  Workaround: Create a user with administrator privileges and use that new user to log in to the cloned VM. This workaround needs to be done for every new version of the impacted image. For example, if you perform this workaround on version 2.0.0 of the cloned image and then publish and create a new version of that image (3.0.0 from 2.0.0), the latest version (3.0.0 ) may have the same blank screen issue, and you would need to perform the workaround on that 3.0.0 image.

  1. Click in the black screen and press Ctrl + Alt + Delete on the keyboard.
  2. Select Task Manager and then click File > Run New Task.
  3. Type cmd.exe and click OK.
  4. Run the net user username password /add command and net localgroup administrators username /add command in the command prompt to create a new user. Replace username and password with the actual values.
  5. Sign out or close the current window and then log in with the new username and password.

April 30, 2025 - Service Release 2504

• New Features
• Released Versions
• Resolved Issues
• Known Issues

New Features

Horizon Agents Installer (HAI) has been updated to include new versions of the Horizon Agent, Dynamic Environment Manager Agent, and App Volumes agent. The following agent versions are included in the Horizon Agents Installer:

• Horizon Agent: 8.15.0.14760175894
• Dynamic Environment Manager Agent: 10.15.0.2268
• App Volumes Agent : 4.17.0

Amazon WorkSpaces Core Limited Availability

Amazon WorkSpaces Core Limited Availability functionality has been significantly enhanced. Updated documentation is now located in the main Horizon Cloud product documentation. Enhancements include the following:

• Providers

  • Administrators can now define AWS tags that will be added to resources managed by Horizon Cloud on Amazon Workspaces Core. Inheritance of provider tags can be controlled from the provider. This allows admins to comply with tagging policies and use tags for tracking resources in AWS.

• Image Management Service

  • Administrators can now prepare their Windows 10/11 images from an Amazon EC2 instance. As part of this release, customers can opt for automated or manual Horizon agent and spec file installation, and provide the EC2 instance to Horizon Cloud. The instance will be converted to a WorkSpaces Core image.

  • Administrators can now create and manage versions of their images.

• Pools

  • Administrators can now optionally specify IP ranges from which to receive connection requests from WorkSpaces Core VMs. This adds another layer of security when pairing the VMs to the Horizon Control Plane.

  • Administrators can now add tags for the Amazon Workspaces Core providers and pools.

  • Administrators can now create the following additional pool types on Amazon Workspaces Core with SSO and GPU support:

  - Windows Server RDSH Published Applications
  

  - Windows Server RDSH Published Desktops and Published Applications
  

• App Volumes

  • Administrators can now use App Volumes on Amazon WorkSpaces Core Dedicated and Floating Single-session VDI Desktop pools.

  • For published apps on-demand, administrators can now dynamically attach App Volumes on Amazon WorkSpaces Core Windows Server RDSH Published Desktops and Published Applications.

Provider Capacity

• Omnissa Service Providers (OSPs) can now deploy and manage customers with vSphere capacity with a Horizon Cloud service vSphere Edge (without Horizon 8). The vSphere Edge can be used on OSP owned and operated capacity or on customer managed capacity. All workload lifecycle management is done with the Universal Console of the Horizon Cloud tenant. Tenants can combine vSphere providers with other supported Horizon Cloud providers such as Azure, Windows 365, and Amazon Workspaces Core. For activation of this feature and documentation, contact getHCSvSphereEdgeLA@omnissa.com.

Horizon Agent

• Screen sharing support for Chrome and Edge C on Linux Browser Content Redirection: Browser Content Redirection (BCR) now supports screen-sharing capabilities on Linux (CentOS, RHEL, and Ubuntu) clients using Chrome and Edge C. This enhancement allows you to seamlessly share your screen during web conferencing sessions on UC applications like Microsoft Teams, Zoom, and Cisco Webex, providing a smoother experience for media-intensive applications.

• A new TCP bandwidth estimator now further reduces the bandwidth consumed by the Blast protocol. Available for the Windows Agent and Client starting with version 2412, this feature is now available in 2503 for these clients: Horizon Client for Linux, Horizon Client for Mac, Horizon Client for Android, and Horizon Client for iOS.

Desktops and Applications

• Pools and Pool Groups

  • You can now delete multiple VMs at a time by using the Pools Details page on the Horizon Universal Console.

  • Pool groups can be configured to route end users connecting from an internal network directly to their desktop or application. Pool groups can also be configured to prevent access to users that are connecting from external networks.

• App Volumes

  • Expanded App Volumes capabilities specifically for dedicated desktop environments are now available. Administrators can now seamlessly associate App Volumes applications at dedicated pool group creation or modify associations afterward, offering greater flexibility and simplified management. Entitlements of App Volumes applications can also be configured at both user and group levels, providing precise and granular control over application delivery. Additionally, improved visibility into application assignments and associated pool group details helps streamline administrative tasks and troubleshooting, ensuring dedicated desktop environments operate smoothly and efficiently.

Released Versions

The following binaries were delivered with this service release:

• Horizon Agents Installer (HAI) 25.1.0.14761719450 | 30 APR 2025

As of this update, when publishing a VM as an image for Microsoft Azure, the agents from this HAI version will be installed.

Resolved Issues

No major bug fixes to report for this update.

Known Issues

No notable known issues to report for this update.

April 10, 2025 - Update

• New Features
• Released Versions
• Resolved Issues
• Known Issues

New Features

The following new features are available with this update.

Image Management

• Administrators can now define Azure resource tags to be added to images that are stored in the Microsoft Azure Compute Gallery. Inheritance of provider tags can be controlled at the provider level. This allows administrators to comply with tagging policies as well as use tags for resource tracking in Microsoft Azure.

Desktops and Applications

• Administrators can now optimize storage costs by automatically switching virtual desktop disks to a lower-tier disk type when VMs are powered off. Admins can flexibly configure this policy either at the organization level or specifically at individual desktop pools. When the VM’s power off, disks automatically convert to the selected lower-cost disk type, and upon powering on, disks revert seamlessly to their original configured disk type.

Universal Broker

• Existing Universal Broker custom URL FQDNs will remain available until June 15, 2025 after you migrate your URL to the new Omnissa DNS names. After June 15, 2025 the previous URL will become inaccessible and end users will not be able to connect. Existing URLs that have not been migrated to Omnissa DNS names must be migrated as soon as possible to avoid interruptions to end user connections.

Released Versions

No new binaries were delivered with this update.

Resolved Issues

No major bug fixes to report for this update.

Known Issues

No notable known issues to report for this update.

March 27, 2025 - Service Release 2503

• New Features
• Released Versions
• Resolved Issues
• Known Issues

New Features

The following new features are available with this release.

Choose your Onboarding Experience for Horizon Edge on Microsoft Azure

• We've added a new, streamlined deployment workflow called Express Onboarding for first-time deployment of Horizon Edge on Microsoft Azure. This simplified deployment workflow consolidates multiple steps into one, reducing the number of configuration requirements administrators must answer, letting you deploy a Horizon Edge and connect to a desktop or published app in under 15 minutes.

Image Management

• The Image Catalog screen now provides search and filter functionality for the available columns in the image catalog grid, enabling users to efficiently find relevant images.

• Horizon Cloud now supports images with Windows 11 Enterprise version 24H2 for both single-session and multi-session editions.

Desktops and Applications

• Pools

  • When a pool group is deleted, it remains visible in the console with a ‘deleting’ indicator until the deletion is fully complete. Database entries remaining from previous pool group deletions that had not fully completed will now be deleted with this release. You may see notifications and audit events from Omnissa Support for deletions of these old, disabled pool groups.

  • Administrators can now select an Entra ID Administrative Unit when creating a pool in Microsoft Azure if Entra ID is selected for machine identity. Additional permissions are required to use this feature. Details can be found in the Machine Identity Requirements section of the Requirements Checklist for Deploying a Microsoft Azure Edge page.

  • You can now export data in CSV format from the VMs tab on the Pool and Pool Group Details pages.

  • Published applications can now be sorted by the application name.

  • Filtering and sorting are now available on the manual applications data grids in the Pool Group Details page and when editing the a multi-session pool group.

• Key Vaults

  • Azure Key Vaults are now created with soft delete enabled by default. Default purge protection and retention period options for Key Vaults created by Horizon Cloud can be configured in the General Settings page.

Horizon Edge

• New single VM Edge Gateway deployments in Microsoft Azure will use a Standard SSD disk type to reduce cost.

Released Versions

No new binaries were delivered with this release.

Resolved Issues

• (AVA-25515) Summary: App Volumes application capture fails intermittently

  Description: When using App Volumes, capturing an application fails intermittently when the packaging virtual machine reboots during capture and appcapture.exe exits with exit code 0xC000013A (STATUS_CTRL_C_EXIT). As a result, the application must be captured again. This exit code is logged in the the svservice.log file. For example, the 0xC000013A exit code is present in the log message as follows:

  CreateProcessCheckResult: Finished waiting for "C:\Windows\system32\cmd.exe /c \SnapVolumesTemp\MountPoints{41b19178-0000-0000-0000-100000000000}\appcapture.exe """. CreationFlag 0x08000420, WaitStatus 0x00000000, ExitCode -1073741510 (0xC000013A)

Known Issues

• (HV2-148330) Summary: Customers on prior versions of Horizon Agent 8.14.0 must restart their VMs whenever Omnissa’s maintenance activity performs software upgrades or updates certificates relative to their Horizon 8 Edges or when you upgrade the Edge Gateway VM.

  Description: Omnissa requires customers to update their Horizon Agent to 8.14.0 or later in their Horizon 8 deployments. If customers are on prior versions of the Horizon Agent, they may need to restart their VMs whenever Omnissa’s maintenance activity performs software upgrades or updates certificates to continue to see and use session and monitoring metrics related to H8 VMs in Workspace ONE Intelligence and Horizon Universal Console dashboards.

• (HV2-147852) Summary: Pools cannot be upgraded directly to Horizon Agent 24.4 or greater if the current version is 23.3 or earlier.

  Description: For pools running older versions of the Horizon Agent (any version prior to 23.3), you must first upgrade to Horizon Agent version 24.2 and then upgrade from version 24.2 to Horizon Agent version 24.4 or later. Further:

  • This is applicable for pools with dedicated desktops.
  • You can update agents by using the same procedure. The agent update will automatically identify the older pools and update them to 24.2. From there, you can upgrade from Horizon Agent version 24.2 to 24.4.
  • Upgrading to the Horizon Agent 24.4 is also necessary for the Critical Root CA Update and Critical Horizon Agent Update callouts, described at the top of the Release Notes, for customers who have these older pools.
  • For information about the agent upgrade procedure, see Update Horizon Agent Software on Dedicated Desktops VMs.

March 07, 2025 - Update

• Released Versions
• Resolved Issues

A new build of the Horizon Agents Installer (HAI), 24.4.0.13707842402, is now available. It addresses an issue with the Real-Time Audio and Video (RTAV) feature, which redirects microphone and camera devices to the remote desktop. The following agent versions are included in the Horizon Agents Installer:

• Horizon Agent: 8.14.0 (build: 13706117873)
• Dynamic Environment Manager Agent: 10.14.0.2237
• App Volumes Agent : 4.16.1

Released Versions

The following binaries were delivered with this update:

• Horizon Agents Installer (HAI) 24.4.0.13707842402 | 07 MAR 2025

As of this update, when publishing a VM as an image for Microsoft Azure, the agents from this HAI version will be installed.

Resolved Issues

This update fixed an issue with Horizon Agents Installer (HAI) 24.4.0.12996446484 where Real-Time Audio and Video (RTAV) failed to redirect audio and camera devices when connecting to a session.

February 27, 2025 - Service Release 2502

• New Features
• Released Versions
• Resolved Issues
• Known Issues

New Features

The following new features are available with this release.

Role-based Access Control

• Workspace ONE Cloud roles will now grant implicit permissions to Horizon Cloud. The Admin role will grant Administrator permissions and the Basic role will grant Read-only Administrator permissions in Horizon Cloud.

Released Versions

No new binaries were delivered with this update.

Resolved Issues

No major bug fixes to report for this update.

Known Issues

No notable known issues to report for this update.

February 13, 2025 - Update

• New Features
• Released Versions
• Resolved Issues
• Known Issues

New Features

The following new features are available with this update.

Horizon Edge

• The Horizon Edge Gateway has been updated to include only strong TLS cipher suites, which are used for secure communication with the Horizon Control Plane.

Image Management

• By using the image version detail screen, administrators can now reset the credentials that are required during the Add Image operation to support provisioning of VMs in Microsoft Azure. Image administrators must log in to those VMs to customize the images. Administrators were previously unable to use such VMs in cases in which their password had expired or they had forgotten their password.

Released Versions

No new binaries were delivered with this update.

Resolved Issues

No major bug fixes to report for this update.

Known Issues

No notable known issues to report for this update.

January 30, 2025 - Service Release 2501

• New Features
• Released Versions
• Resolved Issues
• Known Issues

New Features

The following new features are available with this release.

Horizon Universal Console

• The Horizon Universal Console has been updated to reflect the Omnissa brand.

Desktops and Applications

• Pools

  • Columns in the VMs tab on the Pool and Pool Group detail pages are now filterable and sortable, making it easier to manage pools with a large number of VMs. Please note that the Assigned Users column is not yet filterable and sortable and will be addressed in a future update.

  • (Limited Availability) The pool-based application scan feature released in Service Release 2409 is being enabled for all customers over the coming months. Once enabled, for multi-session pool groups, the list of installed applications available when creating and editing a pool group is now based on scans of deployed VMs from the underlying pools. This allows you to publish installed applications that have been deployed to VMs after their creation. You can continue to install applications on images and they will also be available when creating and editing a pool group.

Identity and Access Management

• Horizon Cloud can now leverage Omnissa Identity Service to integrate with Microsoft Entra ID to sync users and groups and configure federation for end users. In the Omnissa Connect console, select End User Management, configure integration with Entra ID, select Horizon, and add necessary information to your Horizon Cloud Control Plane to complete the integration.

  • The service is available for tenants with no previous configuration of Identity Management in the Horizon Cloud Control Plane.

Image Management

• The image version details page now shows a list of all Horizon 8 pools that use that image.

Policy Management

• Workspace ONE Access Conditional Access policies are now supported on individual apps and desktops. Administrators can configure policies in Access and assign them to apps and desktops for granular access control. Optionally, Horizon Clients can be forced to redirect to Workspace ONE Access to launch applications.

  • Horizon Clients on mobile devices (iOS and Android) will not be able to connect to an environment where redirection is enforced to Workspace ONE Access.
  • Support for mobile clients will be added in the future.

Universal Broker

• Repeated launch failures will now cause affected VMs in floating pools to be deprioritized for session allocation during brokering to maximize availability of resources and minimize connection errors for end users.

Released Versions

The following binaries were delivered with this release:

• Horizon Agents Installer (HAI) 24.4.0.12996446484 | 30 JAN 2025

Resolved Issues

No major bug fixes to report for this release.

Known Issues

No notable known issues to report for this release.

January 16, 2025 - Service Release 2412

• New Features
• Released Versions
• Resolved Issues
• Known Issues

New Features

The following new features are available with this release.

Provider Capacity

• Horizon Cloud for Amazon WorkSpaces Core is now available under Limited Availability.

  • Customers can now register Amazon Workspaces Core as a provider and perform the Horizon Edge thin-edge infrastructure with pod-less deployments on AWS native infrastructure.
  • Customers can now deploy VM-based Horizon Edges on AWS. SSO is supported.
  • Customers can now deploy VM-based Unified Access Gateways (UAGs) on AWS.

Desktops and Applications

• App Volumes

  • The Horizon Cloud service Access console now supports App Volumes as a published application type, enabling administrators to apply Workspace ONE conditional access policies to these applications. This enhancement allows for consistent access control across all published application types - manual, installed, and App Volumes packaged applications.

• Pools

  • With Amazon WorkSpaces Core available under Limited Availability, administrators can now create the following pool types on Amazon WorkSpaces Core with SSO and GPU support: 1) Single-Session Dedicated with Windows 10/11 OS and Windows Server OS, 2) Single Session Floating with Windows 10/11 OS and Windows Server OS, and 3) RDSH Published Desktops with Windows Server OS.

  • With Amazon WorkSpaces Core available under Limited Availability, administrators can now add desktop pools from Azure and AWS to a single pool group. Entitlements will flow across the cloud providers.

  • With Amazon WorkSpaces Core available under Limited Availability, the supported power management modes are Always On and Automated Power Management.

Horizon Subscription Management

• License consumption metrics for concurrent user licenses are now also available on the Subscriptions tab of Horizon Universal Console for Horizon 8 deployments, which is in addition to the pre-existing availability of these metrics for Microsoft Azure deployments. This feature can be enabled on a per-customer basis upon request. Please contact Omnissa Support if you want to enable this feature for your Horizon Cloud organization.

Image Management

• The Image Management Service will stop supporting operating system Windows 11 version 21H2 with this release as Microsoft has stopped supporting the same.

• The Image Management Service now supports importing an image from a source VM running on an Azure dedicated host. After the VM is customized as per the business needs of the customer, the service is capable of publishing the same updated image to one or more Horizon Edges deployed on Microsoft Azure dedicated host infrastructure. The service also supports version management of the image. Note that the Copy as New Image and Copy as New Version actions are only supported in a shared host environment. It is not advised that you use the Copy as New Image, Copy as New Version, or Add a Version from custom SIG actions to create a cloned VM on a dedicated host.

• With Amazon WorkSpaces Core available under Limited Availability, administrators can now import a workspaces core image.

  • Administrators can use Amazon WorkSpaces Core Custom Image to import an image that is in ready state. This method is recommended for windows server images and already prepared windows 10/11 BYOL Image.

  • Administrators can use Amazon EC2 Custom Instance to import an EC2 instance that was created from Windows 10/11 AMI. Horizon Cloud will convert the EC2 instance to Workspaces Core BYOL Image. This method is only for Windows 10/11 BYOL Image.

Horizon Edge

• When selecting the single VM format for the Horizon Edge Gateway during Microsoft Azure edge deployment, the Kubernetes pod and Service CIDR ranges can now be modified to avoid conflicts with your networking environment. Editing these ranges is optional and not recommended unless required to avoid a conflict.

Monitoring

• With Amazon WorkSpaces Core available under Limited Availability, administrators can now monitor utilization and performance of their VMs and sessions running on Amazon Workspaces Core Capacity.

Helpdesk

• With Amazon WorkSpaces Core available under Limited Availability, administrators can now see the user cards and entitlements for Amazon Workspaces Core desktops.

Released Versions

No new binaries were delivered with this release.

Resolved Issues

No major bug fixes to report for this release.

Known Issues

No notable known issues to report for this release.

December 19, 2024 - Update

• New Features
• Released Versions

New Features

Universal Broker

• Closed Network Support - Horizon Clients connecting from a network that does not have public internet access are now supported. Administrators can create a private brokering endpoint in Azure that Horizon Clients can access through an ExpressRoute or a VPN.

Horizon Edge

• The marketplace offers used as part of Horizon Edges deployed in Microsoft Azure are changing. This change may result in a notification from Microsoft stating your tenant is using expired offers. Your Horizon Edges will be moved to the new offers automatically as part of the next Edge maintenance. No action is required unless you have manually added these offers to a private marketplace. In that case you will need to add these new offers to your marketplace per the Horizon Cloud documentation.

• The operating system of the Horizon Edge Gateway Appliance has changed from Photon OS to Alma Linux OS.

  • The diagnostic script in the Horizon Edge Gateway is enhanced to test URL connectivity using additional commands. It also checks for connectivity to HDC MQTTs.

  • The Kubernetes version in the Horizon Edge Gateway is upgraded to 1.30.4.

Product Documentation

• Omnissa will resume localizing product documentation, as stated in Announcing Omnissa Localization Support (6000664) and mentioned in the Localized Content for Omnissa Docs section of these release notes.

Released Versions

The following binaries were delivered with this update:

• Horizon Edge Gateway version 2412.0.0

December 05, 2024 - Service Release 2411

• New Features
• Released Versions
• Resolved Issues
• Known Issues

New Features

Desktops and Applications

• Horizon Cloud emails now feature Omnissa branding for all communications sent by the service.

• Pools and Pool Groups

  • Using integrated Windows 365, you can now configure SSO (Single Sign-On) end user access within the integrated Windows365 pool group. View SSO configuration in the Horizon's Integration With Windows 365 Using SSO YouTube video.

  • Administrators can take pools offline to aid with maintenance and other tasks. When a pool is offline, reconnections and new connections to VMs in the pool are prevented.

Image Management

• The Image Management Service shall stop supporting operating system Windows 11 version 21H2 with this release as Microsoft has stopped supporting the same.

Provider Capacity

• Administrators can now define Azure Resource Tags to be added to resource groups that Horizon Cloud resources are deployed into. Inheritance of Provider tags can be controlled from the Provider. In addition to the Provider, tags can now be configured on Horizon Edge Gateway, Unified Access Gateway and Pool resource groups. This allows admins to comply with tagging policies as well as use tags for tracking of resources in Microsoft Azure.

Horizon Gateway Appliances

• Unified Access Gateway

  • The TLS certificate requirement during Unified Access Gateway outbound proxy configuration is now optional for HTTP proxies. Previously, certificates were required for both HTTP and HTTPS proxies.

• Azure Kubernetes (AKS) Edge Gateway

  • Improvements have been made to the Azure Kubernetes (AKS) Edge Gateway in adhering to Microsoft Azure security policy best practices.

Monitoring

• Administrators now have the option to allow operators to directly request logs from a Horizon 8 pod, including a Horizon agent DCT log bundle from a virtual machine, unified access gateway logs, and Horizon Connection Server logs. You can opt-out of this feature at any time. The existing settings for diagnostic log collection for Azure will be applied to Horizon 8 pod log collection.

• SNMP monitoring now works with Omnissa generated MIBs, OIDs, and other event identifiers.

Released Versions

No new binaries were delivered with this release.

Resolved Issues

No major bug fixes to report for this release.

Known Issues

No notable known issues to report for this release.

November 07, 2024 - Service Release 2410

• New Features
• Released Versions
• Resolved Issues
• Known Issues

New Features

This release includes various stability and backend changes as the product development teams continue work on endpoint migration and underlying API features and enhancements for future releases.

Universal Broker

• The user connection rate per Horizon Edge has been updated to 30 per second. This is due to improvements in our connection flows and SSO performance.

Released Versions

No new binaries were delivered with this release.

Resolved Issues

• (AVA-24229) Previously, when a user launched their entitled VDI desktop pool VMs multiple times, App Volumes applications were not always delivered or were delivered intermittently. The issue usually occurred when the user logged out of the launched VM and retried launching their desktop immediately. This issue has been resolved.

Known Issues

• (HV2-135846) Summary: Single Sign-On will fail when unlocking a desktop session
  Description: Single Sign-On is not supported when unlocking desktop sessions.
  Workaround: Enter the credentials (user name and password) or disconnect and re-connect to the desktop session.
  

• (HV2-136033) Summary: Even though you have a collection with multiple Unified Access Gateways, all sessions end up flowing through a single Unified Access Gateway
  Description: Currently, when a Network Virtual Appliance (NVA) with a single backend IP address is placed in front of the Unified Access Gateways (a situation where all traffic appears to come from the same source), end-user sessions are routed to a single Unified Access Gateway behind the Microsoft Azure load balancer. This is due to the Source IP affinity policy used on the Microsoft Azure load balancer. As a result, a maximum of 2,000 sessions are supported because only a single Unified Access Gateway is used.
  Workaround: Remove the NVA. Currently, there is no workaround for keeping the NVA in place.
  

October 03, 2024 - Service Release 2409

• New Features
• Released Versions
• Resolved Issues
• Known Issues

New Features

Horizon Universal Console

• In the user activity logs, administrators can now click a failed end-user connection action to view the reason for the failure. In many situations, this action also suggests a recommendation for how to resolve the issue.

Desktops and Applications

• Catalog

  • Customers can now filter and sort within the Desktop and App Catalog for published applications by using criteria such as Name, Display Name, Pool Group Name, Source, and Version.

• Pools and Pool Groups

  • For multi-session pool groups, the list of installed applications available when creating and editing a pool group is now based on scans of deployed VMs from the underlying pools. This allows you to publish installed applications that have been deployed to VMs after their creation. You can continue to install applications on images and they will also be available when creating and editing a pool group. This feature will be rolled out across the service through the month of October.

  • Administrators now receive a notification when there are repeated failures of desktop launches due to a pool’s size not meeting demand. Administrators can then choose to adjust pool size. Note that this action applies to desktops, not applications.

Monitoring

• Support is now available for configuring syslog on the Unified Access Gateways, allowing customers to centralize logs for improved security monitoring, auditing, and compliance. Note: This is currently available by using the Horizon Cloud API only. For details, see the API product documentation.

Provider Capacity

• Horizon Cloud now takes advantage of Microsoft Azure’s latest throttling architecture, where available, to reduce the time required to provision pools. For example, a pool of 1000 VMs can now be deployed in less than half the previous time with the new throttling architecture. For related information, see the Migrating to regional throttling and token bucket algorithm Microsoft page.

Image Management

• The Image Management Service (IMS) no longer grants remote desktop access to all users automatically when publishing images. Administrators must now explicitly toggle the "Enable remote desktop access for all users" setting when publishing an image. To enhance security, we recommend that you use Group Policy settings within the Active Directory to manage user access and enforce security configurations.

• Visibility into Horizon 8 image publishing activities has been improved by sending detailed publish-related events to the activity log, ensuring that image administrators are well informed about the status of publish operations.

Horizon Subscription Management

• License consumption metrics for named licenses are now available for both Horizon 8 and Microsoft Azure deployments. Previously, they were only available for Microsoft Azure. License consumption metrics for concurrent licenses continue to be available for Microsoft Azure deployments only. This feature can be enabled on a per-customer basis upon request. Please contact Omnissa Support if you want to enable this feature for your Horizon Cloud organization.

Released Versions

No new binaries were delivered with this release.

Resolved Issues

No major bug fixes to report for this release.

Known Issues

(HCS-59835) Identity provider domain name does not fully update when changed in the Horizon Universal Console.

When you change the company domain name of your identity provider (Identity Provider > Company Domain name) after enabling the ‘Custom Client Access Subdomain’ feature, the previous company domain name continues to be used during end-user connections.

When users attempt to access their desktops and applications, they receive an “Invalid tenant domain provided” message and their access is blocked.

Workaround: To cause the company domain name to be updated successfully, enable and disable the pre-login message as described in Configure Pre-Login Messages in Horizon Cloud.

September 12, 2024 - Update

• New Features

  Horizon Edges can now be deployed into Azure for US Government. Supported regions are usgovvirginia, usgovarizona, and usgovtexas.

August 29, 2024 - Service Release 2408

• New Features
• Released Versions
• Resolved Issues
• Known Issues

New Features

Desktops and Applications

• App Volumes

  • Proxy configuration details can now be specified when creating an App Package so that captured VMs can reach necessary network destinations.

• Pools and Pool Groups

  • Administrators can select one or more multi-session VMs within a pool and configure Login Mode to aid with maintenance workflows. Login mode states that are configured directly on multi-session VMs (for example, by using the Windows change logon command line) are also reflected in the Horizon Universal Console.

  • When creating a pool, you can now select an Azure Dedicated Host Group as the destination for VMs.

Image Management

• When publishing a Microsoft Azure image, there is an option to validate the image publishing process by creating a test pool. You can later delete the test pool after the image is successfully created. In the scenario where the pool network is configured to route outbound requests using a proxy server, the image validation feature was failing. With this release, and Image Management Service (IMS) support of a proxy server, you can now use an outbound proxy by providing the necessary proxy host and port details.

Identity and Access Management (IAM)

• The former companyname CA SSO feature has been renamed to Omnissa CA SSO in the Horizon Universal Console and the Horizon Cloud documentation.

• Administrators can now perform a reconnect to Microsoft Entra ID when required. This function may be used for troubleshooting purposes or when a service configuration change is needed. A reconnection is required by November 20, 2024.

Universal Broker

• Enhancements to brokering logic have been made to improve the end-user experience when multiple launch attempts are made in close succession.

Horizon Gateway Appliances

• Unified Access Gateways can be configured to use port 443 for Blast Extreme connections when port 8443 is unavailable. Port 8443 is recommended for all cases where it is available to prevent UAG performance issues.

• To ensure proper time synchronization, NTP servers can now be specified for Unified Access Gateways.

Released Versions

No new binaries were delivered with this release.

Resolved Issues

No major bug fixes to report for this release.

Known Issues

No notable known issues to report for this release.

August 1, 2024 - Service Release 2407

• New Features
• Released Versions
• Resolved Issues
• Known Issues

New Features

Desktops and Applications

• Pool Groups

  • Published Application attributes, such as, Display Name, Start Folder, and Parameters can now be updated from the Desktop & App Catalog in addition to from the Pool Group details page.

  • Pools

    • You can now update the time zone on the pool in order to support customer-specific use cases.

Universal Broker

• Administrators can now configure restrictions on the Horizon Client versions that are allowed to connect to resources in their tenant.

• Horizon Cloud Entitlement On-Ramp now supports users connecting with Horizon HTML Access from the Horizon 8 pod.

Monitoring

• Administrators can now view unentitled VMs in a separate tab in the Help Desk or user-card view for a specific end user. If the end user is unentitled for a VM, the administrator can entitle the user to the pool or pool group.

Provider Capacity

• Horizon Cloud for Windows 365 is now Generally Available. Changes from the Tech Preview include Agent Feature Configuration and a new requirement for deploying a Horizon Edge (Horizon Edge Gateway and Unified Access Gateway) in the supported Azure regions.

  • Administrators can now configure which Horizon Agent features are installed for Cloud PCs in specific Windows 365 Provisioning policies. Administrators also have a default configuration which is used in the absence of any specific settings.

  • Horizon Cloud for Windows 365 now requires configuring a Horizon Edge (Horizon Edge Gateway and Unified Access Gateway) for Horizon Agent to Horizon Control Plane connectivity. For best performance, Horizon Edges can be deployed in all regions where you have Windows 365 Cloud PCs.

Released Versions

The following binaries were delivered with this update:

• Horizon Agents Installer (HAI) 24.2.0.10008721409 | 01 AUG 2024

  As of this update, when publishing a VM as an image for Microsoft Azure, the agents from this HAI version will be installed.

Resolved Issues

No major bug fixes to report for this release.

Known Issues

No notable known issues to report for this release.

July 11, 2024 - Update

The following features were introduced in this release.

Horizon Gateway Appliances

• Unified Access Gateway
  • Admins can now configure separate FQDNs (Unified Access Gateway load balancer URLs) for Internal and external end users to connect to their allocated virtual-desktops.

June 27, 2024 - Service Release 2406

• New Features
• Released Versions
• Resolved Issues
• Known Issues

New Features

Horizon Universal Console

• Admins can now manage the Microsoft Azure VM models that are available when creating pools. You can control visibility and manage tags to allow simplified filtering. Refer to the Settings page (Microsoft Azure).

Desktops and Applications

• App Volumes

  • Published Apps on Demand for Horizon Cloud revolutionizes app lifecycle management, enhances security, and reduces costs by dynamically delivering apps to Windows multi-session instances only when needed.

    Administrators can now effortlessly update applications using a single interface, ensuring seamless app usage across any device without installation-location concerns. Key benefits include instant updates, a seamless user experience across various devices, and optimized cloud resource utilization with automatically configured generic pools based on user needs, simplifying management and enhancing efficiency.

• Pools

  • When a pool is created, the selected virtual networks are now validated for connectivity to the required endpoints. To facilitate this, an additional short-lived Ubuntu VM is created within each selected subnet in your Azure subscription. The console indicates any validation errors and provides a retry option (Microsoft Azure).

Image Management

• Functionality to manage images for deployment on Horizon 8 capacity is now in GA (General Availability). Administrators can use Horizon Image Management Service to create, customize, and publish image versions for desktop and server entitlements across Horizon 8 Edges. Customers who have delayed migration to Horizon Cloud, note that with this release (2406), Horizon Image Management Service has achieved feature parity with Horizon Cloud Service first-gen.

Monitoring

• Admins can now opt-out of email notifications for Omnissa Connect organizational roles from the Horizon Universal Console (Horizon 8 and Microsoft Azure).

Identity and Access Management (IAM)

• Machine Identity

  • You can now remove a previously published CA bundle from Active Directory.

Released Versions

No new binaries were delivered with this release.

Resolved Issues

No major bug fixes to report for this release.

Known Issues

• (AVA-24229) App Volumes applications are delivered to the users intermittently

  When a user launches their entitled VDI desktop pool VMs multiple times using Horizon Client, the user might sometimes fail to receive App Volumes applications. As a result, App Volumes applications are delivered to the user only intermittently. This issue usually occurs when the user logs out of the launched VM and retries launching desktop immediately.

  Workaround: User must log out of the launched VM from the Horizon HTML Access (Web Client) or Horizon Client and launch the VM again.

May 30, 2024 - Service Release 2405

• New Features
• Released Versions
• Resolved Issues
• Known Issues

New Features

Horizon Edge

• You can now switch your Horizon Edge Gateway deployment type from Single Virtual Machine to Azure Kubernetes Services (AKS) to enable high availability to the Edge Gateway.
• The Italy North region is now available for Horizon Edges deployed in Microsoft Azure.
• The Israel Central region is now available for Horizon Edges deployed in Microsoft Azure.

Desktops and Applications

• App Volumes

  • File Shares for storing App Volumes packages now support the Microsoft Azure automated key rotation functionality to enhance security by ensuring that storage account access keys are regularly updated.

• Pool Groups

  • Applications from different sources (automatically scanned, manual applications, or App Volumes) are now grouped by name, publisher, and application type. Consequently, manual applications are no longer grouped with automatically scanned applications.

Help Desk

• The Help Desk Administrator role has been added to enable restricted access to the Horizon Universal Console for admins who only need to perform help desk related actions.

Released Versions

No new binaries were delivered with this release.

Resolved Issues

No major bug fixes to report for this release.

Known Issues

No notable known issues to report for this release.

May 17, 2024 - Update

• New Features
• Released Versions

New Features

Horizon Edge

• The operating system of the Horizon Edge Gateway appliance, Photon OS, has been upgraded from version 3.0 to 4.0. It is recommended to update the Horizon Edge Gateway appliance to this latest version as it improves security, stability, and performance.

Released Versions

The following binaries were delivered with this update:

• Horizon Edge Gateway 2.5.0.0 | 17 MAY 2024

May 06, 2024 - Update

The transition to Omnissa has affected product interfaces, links, and documentation, for example:

• Horizon Cloud documentation is updated to align with changes described in KB article 97841 that apply to Horizon Cloud.

• The URL for accessing the Horizon Universal Console through the Workspace ONE Cloud Admin Hub has changed to https://connect.omnissa.com. Update your bookmarks or saved links accordingly and see the following Required Actions.

  Required Actions

  • If you previously accessed Cloud Services using enterprise federation, no changes are required to access the service at https://connect.omnissa.com.

  • If you previously accessed Cloud Services using an earlier (pre-Omnissa) ID, you must update your password by resetting it, as your previous password will no longer work. Please perform the following process:

    1. In your browser, navigate to https://connect.omnissa.com.

    2. Enter your email ID address and click Next to the screen which asks for your password.that you can continue accessing your services without issue.)

    3. Click the Forgot Password link (instead of typing your existing password). (This step ensures that after you complete the reset password flow, you’ll be able to continue accessing your services without issues.) The Forgot Password UI will be displayed.

    4. In the Forgot Password UI, enter your registered email and click the Send Authentication Code button to receive the code.

    5. Check your email account for the email with the authentication code and use it in the Forgot Password UI.

    6. Follow the on-screen prompts to enter a new password.

    7. After the new password is established, the UI changes to display your Cloud Services, and you can navigate to the Horizon Cloud tile within Workspace ONE service.

       Note: If you use the same ID to log in to Customer Connect and Cloud Services, you only need to reset your password once.

  • For details, see KB article 97841.

  • For Horizon Cloud, in the Horizon Universal Console, the following functionality is temporarily deactivated.

    • Generating and viewing product license keys through the View Perpetual Keys functionality is temporarily unavailable. You can obtain help with license keys at Customer Connect.
    • The in-product feedback and in-product help features.

May 02, 2024 - Service Release 2404

• New Features
• Released Versions
• Resolved Issues
• Known Issues

New Features

Horizon Control Plane

• Enhancements have been made to the control plane to prevent an outage when the Cloud Services becomes unavailable.

Desktops and Applications

• Pool Groups

  • Administrators can now assign and unassign users to and from multiple VMs at one time in dedicated pool groups.

Image Management

• Horizon Cloud now supports images with Windows 11 OS version 23H2 - both Enterprise and multi-session versions.

• Horizon Image Management Service is now enhanced to use the proxy that is configured at the Horizon Edge level to allow outbound communication during image import and publish operations.

Universal Broker

• Universal Broker is now enhanced to ensure resilience during an outage of one of the global control plane instances.

Monitoring

• Horizon Universal subscription customers with native Azure capacity can now track their license consumption details in the Horizon Universal Console. License usage details are shown for customers with named user licenses, concurrent user licenses, or both. Admins can see their license usage aggregated for an entire rolling 90-day period, aggregated each month for the past three months, or aggregated each day for the past seven days.

Provider Capacity

• Tech Preview: Windows 365 Cloud PCs can now be accessed directly through a private network without the need for the Unified Access Gateway appliance to gate access. Unified Access Gateway as a Service (Tech Preview) is available in limited capacity for public network access of a select number of Cloud PCs.

• Tech Preview: A Windows 365 Cloud PC VM list can now be sorted and filtered by Windows 365 Provisioning Policy.

• Tech Preview: Windows 365 Cloud PC user entitlements now automatically sync membership with AD group changes. Delays might occur between changes to the AD and changes to the HCS entitlement.

Released Versions

No new binaries were delivered with this release.

Resolved Issues

No major bug fixes to report for this release.

Known Issues

No notable known issues to report for this release.

April 25, 2024 - Update

• New Features
• Released Versions

New Features

• Horizon Agents Installer (HAI) has been updated to include new versions of Horizon Agent and the App Volumes agent. The following agent versions are included in Horizon Agents Installer:

  • Horizon Agent - 8.12.1 (updated with new build number 23688151)

  • App Volumes Agent - 4.13.3

  • Dynamic Environment Manager Agent - 10.12.0

Released Versions

The following binaries were delivered with this update:

• Horizon Agents Installer (HAI) 23.4.2.23693391 | 25 APR 2024

  As of this update, when publishing a VM as an image for Microsoft Azure, the agents from this HAI version will be installed.

April 4, 2024 - Update

• New Features
• Released Versions

New Features

Horizon Agent

• Horizon Agents Installer (HAI) has been updated to include new versions of Horizon Agent and the App Volumes agent. The following agent versions are included in Horizon Agents Installer:

  • Horizon Agent - 8.12.1

  • App Volumes Agent - 4.13.2

  • Dynamic Environment Manager Agent - 10.12.0

Released Versions

The following binaries were delivered with this update:

• Horizon Agents Installer (HAI) 23.4.1.23548730 | 4 APR 2024

  As of this update, when publishing a VM as an image for Microsoft Azure, the agents from this HAI version will be installed.

March 28, 2024 - Service Release 2403

• New Features
• Released Versions
• Resolved Issues
• Known Issues

New Features

Desktops and Applications

• Pool Groups

  • A Pool Group can now be configured to support direct connections from Horizon Clients to virtual desktops, bypassing the Unified Access Gateways. This feature currently supports direct connections for Horizon Client for Windows and Horizon Client for Mac connecting from internal networks.

Image Management

• Image administrators can now publish images simultaneously to one or more Horizon 8 Edges with each Horizon Edge configured to use one or more vCenter servers.

• Administrators use markers to tag image versions with desktop pools, making updates straightforward. By re-associating the marker with a new image version, the system automatically refreshes all pools with a new image version. This feature, initially available for Microsoft Azure images, is now extended to Horizon 8 on-prem images as a limited-availability release only.

  Note: Image management features for Horizon 8 on-premises images were released previously in Tech-Preview mode. Now, they are being released in Limited-Availability mode. Please reach out to your account executive to have the feature flag turned on for your organization.

Monitoring

• Horizon Availability Monitoring now allows the Unified Access Gateway load balancer FQDN to be overridden when configuring the Simulated Launch test type to allow successful testing when the automatically detected URL is incorrect.

Released Versions

No new binaries were delivered with this release.

Resolved Issues

No major bug fixes to report for this release.

Known Issues

No notable known issues to report for this release.

February 29, 2024 - Service Release 2402

• New Features
• Released Versions
• Resolved Issues
• Known Issues

New Features

Desktops and Applications

• App Volumes

  • Horizon now powers down App Volumes app capture machines when they are not in use to avoid unnecessary compute resources.

  • Azure storage accounts for App Volumes packages now use private endpoints. Horizon Edges in Microsoft Azure that were deployed prior to this release can be configured to use private endpoints for App Volumes storage accounts on the Horizon Edge details page in the "App Volumes Application Storage" section.

• Pools

  • An option is now available when creating pools to allow the reuse of computer names when provisioning VMs. If previous computer names become available due to the deletion of VMs in the pool, they are reused rather than continuing to increment computer names further. This setting cannot be edited after the pool is created.

Image Management

• Image administrators can prevent updates of Windows operating systems after publishing an image. This option has been relabeled from Optimize Windows Image to Turn Off Automatic Windows Update.

Released Versions

No new binaries were delivered with this release.

Resolved Issues

• (HV-59493) When deploying a Horizon 8 Edge with Horizon Edge Gateway 2.3.0.0-21136977 or earlier, the Horizon Edge deployment fails

  The deployment failure occurs when text is entered into the SSH Public Key field.

  This issue is resolved.

• (HV-22226) A VM-based Horizon Edge that has the Enable SSL option for proxy selected fails to deploy or update

  The deployment or update of a Horizon Edge fails when you select the Enable SSL option as part of configuring proxy, which results in the Horizon Edge going into a CREATE_FAILED state.

  This issue is resolved.

Known Issues

No notable known issues to report for this release.

February 1, 2024 - Update

• New Features
• Released Versions

New Features

Horizon Agent

• DEEM agent integration was enhanced to support in-guest VM telemetry, including use cases for application resource utilization, usage, hang and crash information, and more.

• Media Optimization for Microsoft Teams allow users to blur backgrounds, select effects, or select an available background image before or during a video call or meeting. Administrators can also specify a background image for users as part of a company mandate.

• Horizon Agent no longer supports the Blast protocol EncoderSwitch. See KB 96214 for details.

• Horizon Agent adds lossless support in the Blast protocol by introducing the Build to Lossless GPO setting and EncoderBuildToLossless registry key.

Horizon Edge

• For Horizon 8, the Horizon Edge Gateway diagnostic script now includes checks for connectivity of the Edge Gateway to the required URLs for the Horizon Cloud. For more information on troubleshooting Edge Gateway connectivity issues, see KB 92056.

Released Versions

The following binaries were delivered with this update.

• Horizon Agents Installer (HAI) 23.4.0.23177951 | 30 JAN 2024

  As of this update, when publishing a VM as an image for Microsoft Azure, the agents from this HAI version will be installed.

• Horizon Edge Gateway 2.3.4.1 | 30 JAN 2024

January 25, 2024 - Service Release 2401

• New Features
• Released Versions
• Resolved Issues
• Known Issues

New Features

Horizon Edge

• An additional private endpoint has been added to each Horizon Edge in Microsoft Azure to ensure the resiliency of the connection to Horizon Control Plane from the Horizon Edge Gateway.

Horizon Agent Auto Update

• With Horizon Plus or Universal license, administrators can now activate the Agent Auto Upgrade feature for their Horizon 8 edges. This allows administrators to keep the Horizon Agent versions updated for their Horizon 8 Edge.

Desktops and Applications

• Pools

  • During pool creation, before provisioning any virtual machines, connectivity is checked between the desktop subnets (selected during pool creation) and Active Directory. If the validation fails, a warning notification appears in the notification center.

• Pool Groups

  • Published applications delivered from multi-session pool groups can now be defined manually if not detected by the automatic scan. Start Folder and Parameter options can also be set for both automatically scanned and manually defined applications.

  • Automatically scanned applications in multi-session pool groups are now grouped by name and publisher. Administrators are responsible for ensuring that the same version of an application is installed in each of the VMs that are part of a given pool group.

Image Management

• Administrators can use markers to link image versions to desktop pools, making updates straightforward. By re-associating the marker with a new image version, admins can easily refresh all pools, automating the process. This feature, initially on Microsoft Azure, is now extended to Horizon 8 on-prem capacity as tech-preview only.

Universal Broker

• Cloud Entitlement On-Ramp - End-users connecting to Horizon 8 can now see entitlements from both Horizon 8 and Horizon Cloud and can seamlessly launch their desktops and applications. End-users can continue to use the same URL to connect and they do not need to re-authenticate to Horizon Cloud when launching cloud-hosted resources. Horizon 8 must be connected to the Horizon Control Plane to enable this feature. Currently, this feature is only supported for users of Horizon Client for Windows 2312 or later.

• Administrators can now provide a custom fully-qualified domain name (FQDN) for the Client Access URL field. End-users can connect to this URL from Horizon Client to access their desktops and applications.

Released Versions

No new binaries were delivered with this release.

Resolved Issues

• (HV-72071) The agent update process on dedicated desktops fails with a timeout error when desktops are on Horizon Agent version 23.1.0.21792227 or 23.1.0.21478075.

  The Horizon Universal Console allows you execute agent updates from the Pool Groups page. See Update Horizon Agent Software on Dedicated Desktops VMs. When you perform the update on agent version 23.1.0.21792227 or 23.1.0.21478075, the activity logs report that the agent update failed.

  This issue is resolved.

Known Issues

No notable known issues to report for this release.

January 4, 2024 - Service Release 2312

• New Features
• Released Versions
• Resolved Issues
• Known Issues

New Features

Horizon Edge

• When deploying a Horizon Edge in Microsoft Azure, administrators now have a choice between an AKS-based Edge Gateway and a VM-based Edge Gateway. The VM-based Edge Gateway is not highly available and is intended for smaller environments as it only supports up to 5000 VMs or sessions.

• Horizon Edge Gateways for Horizon 8 deployments can now be upgraded using the workflow in the Horizon Universal Console. A notification is displayed indicating that an upgrade is available when a new appliance version is released. This upgrade is a manual process and requires deploying a new appliance and removing the previous version after the upgrade.

Desktops and Applications

• Pools and Pool Groups

  • Provisioning operations for pools can be cancelled. When provisioning is cancelled for a pool, provisioning is deactivated. Provisioning needs to be activated to allow additional VMs to be created.

Monitoring

• For Horizon 8 deployments, to prevent your license subscription from becoming invalid because of license-sync issues between Horizon Cloud and Horizon 8, Horizon Cloud now notifies you, both in the Horizon Universal Console and by email that license sync failures are occurring and must be addressed.

Released Versions

The following binaries were delivered with this release:

• Horizon Edge Gateway 2.3.3.0

Resolved Issues

• (HV-99272) When deploying a Horizon Edge for Horizon Cloud for Microsoft Azure, the Azure Cloud Type menu shows Azure - US Government as a selectable option even though this cloud type is currently unsupported in the service.

  In this situation, the Azure - US Government option is selectable and the wizard does not prevent you from selecting it. However, such deployments are currently unsupported.

  This issue is resolved.

Known Issues

No notable known issues to report for this release.

December 14, 2023 - Update

• New Features
• Known Issues

New Features

Desktops and Applications

• App Volumes

  • App Volumes applications can now be assigned to a pool group. All users who connect to desktops from a pool group that has applications assigned receive those applications. Administrators can define whether applications assigned to a pool group override applications entitled to users or groups.

Known Issues

• Moving a marker from an Image version that does not have App Volumes installed to an image version that has App Volumes installed prevents the delivery of App Volumes applications

  Currently, when you move markers from image versions that do not have App Volumes installed to image versions that do have App Volumes Installed, the desktops from the pool group where the image is used do not become aware of the change, preventing App Volumes application delivery to those desktops.

  Workaround: After you move the marker, use the Horizon Universal Console to update the pool group to sync the latest image features to the pool group. You update the pool group by navigating through the Edit workflow to the Save option, without making any configuration changes. The desktops can then receive the App Volumes applications.

November 30, 2023 - Service Release 2311

• New Features
• Released Versions
• Resolved Issues
• Known Issues

New Features

Horizon Edge

• Horizon Edge Gateway appliances, now available in supported cloud-native formats, can connect Horizon 8 pods deployed in public cloud providers using the federated architecture to the Horizon Control Plane.

Desktops and Applications

• Pools

  • Dual-stack (IPv4/IPv6) subnets are now supported when deploying Pools. Activating this option causes VMs to deploy with both an IPv4 and IPv6 address on the NIC.

Image Management

• The Trusted Launch security type is now available as an option when creating an image. When creating Pools from images with Trusted Launch selected, VMs use the Trusted Launch security type. Administrators can select which Trusted Launch options they want to enable (vTPM, Secure Boot).

Monitoring

• Administrators can now add Unified Access Gateways with self-signed certificates for Horizon 8 Edge monitoring.

Released Versions

No new binaries were delivered with this release.

Resolved Issues

No major bug fixes to report for this release.

Known Issues

No notable known issues to report for this release.

November 17, 2023 - Update

• A new Horizon Agents Installer build (23.3.0.22737019) was released.

October 31, 2023 - Service Release 2310

• New Features
• Released Versions
• Resolved Issues
• Known Issues

New Features

Horizon Control Plane

• India has been added as a new region to the Horizon Cloud Control Plane that you can select while onboarding to the service.

Horizon Edge

• Additional Microsoft Azure VM SKUs have been configured for fallback use when deploying the Horizon Edge Gateway on Azure Kubernetes Service. This allows the deployment to succeed in regions where one or more of the SKUs is unavailable.

Provider Capacity

• Horizon Cloud for Windows 365 (Preview) is now available to Horizon Cloud customers. To configure and use the integration, see Horizon Cloud for Windows 365 (Preview).

Desktops and Applications

• The Pool and Pool Group detail pages now display real-time session data.

Horizon Client

• Administrators can now configure privacy mode for end users in a Horizon Cloud environment. With privacy mode enabled, users must authenticate to log into Horizon Client and are redirected to the identity provider (IDP) logout page upon disconnecting from the Horizon Portal or exiting the client.

Released Versions

No new binaries were delivered with this release.

Resolved Issues

No major bug fixes to report for this release.

Known Issues

No notable known issues to report for this release.

September 28, 2023 - Service Release 2309

• New Features
• Released Versions
• Resolved Issues
• Known Issues

New Features

Horizon Edge

• Horizon 8 Edge Gateways deployed on vSphere now support vSphere Fault Tolerance as a method to provide high availability.

Monitoring

• You can now configure SNMP receiver details for Horizon 8 Edges to enable monitoring of license push failures and life-cycle changes of the Horizon Edge Gateway.

• You can now receive automated notifications for planned maintenance activities, such as scheduling, ongoing maintenance, maintenance success or failure, and cancellation.

Identity and Access Management (IAM)

• Machine Identity

  • True SSO is now available in addition to the existing SSO and allows the use of a Microsoft CA for single sign-on. Multi-forest support is not yet available when using True SSO.

Released Versions

No new binaries were delivered with this release.

Resolved Issues

No major bug fixes to report for this release.

Known Issues

No notable known issues to report for this release.

August 31, 2023 - Service Release 2308

• New Features
• Released Versions
• Resolved Issues
• Known Issues

New Features

Horizon Edge

• Edge Gateways for Horizon Edges in Microsoft Azure can now have a proxy configured for outbound traffic. Existing Horizon Edge Gateways can be edited to add a proxy. Note that when a proxy configuration is changed, the Horizon Edge Gateway is redeployed.

• Administrators no longer need to enter an FQDN or configure a DNS record for the FQDN when deploying new Horizon Edge Gateways. Existing Horizon Edge Gateways will continue to use the FQDN configured when they were deployed.

Horizon Universal Console

• The Learning Center is now available from the Horizon Universal Console to provide access to announcements, walkthroughs, and other resources for help on demand. Access the Learning Center any time using the blue hexagon icon in the bottom right of the screen. In Updates , see what’s new in Horizon. Use Guides to view contextual tips and step-by-step guidance for onboarding and other key workflows. Useful Links brings all our customer resources together in a single place for easier access. New content is added regularly.

Horizon Gateway Appliances

• Unified Access Gateways

  • The external Azure Load Balancer for Unified Access Gateways can now be deployed with a private IP address. This type of deployment allows a third-party Network Virtual Appliance (NVA) to be placed in front of the Unified Access Gateways.

    Note: Source IP affinity is used on the Azure Load Balancer to persist sessions from the same client through the same Unified Access Gateway. NVAs that do not support passing through the client source IP cause all traffic to be routed to a single Unified Access Gateway.

Desktops and Applications

• Pool Groups

  • Multi-session pool groups now support rolling maintenance. Maintenance can be scheduled to occur at a specific time or can be configured to occur after a specified number of total sessions have completed on a VM.

Monitoring

• Administrators now have the option to allow operators to directly request a Horizon Agent DCT log bundle from virtual machines in Microsoft Azure. This feature streamlines the process of gathering log files from VMs for troubleshooting purposes. Customers can opt-out of this feature anytime. A notice about this feature is presented the next time a customer logs in to the Horizon Universal Console .

• Administrators now receive email and in-app notifications when Active Directory accounts or credentials are nearing expiration.

Universal Broker

• A customized client access URL subdomain can now be configured for your tenant. The resulting URL is in the format of < custom_subdomain>.horizon.com.

Identity and Access Management (IAM)

• Machine Identity

  • Active Directory domains can now be configured to use LDAPS. Existing domains can be changed to LDAPS.

Released Versions

No new binaries were delivered with this release.

Resolved Issues

No major bug fixes to report for this release.

Known Issues

No notable known issues to report for this release.

August 21, 2023 - Update

The following features were introduced in this release.

Desktops and Applications

• Pools

  • Azure availability zones can be enabled when you create or edit pools. VMs are evenly distributed between all availability zones in the Azure region in which they are deployed. If Azure availability zones are enabled for an existing pool, only new VMs are distributed between availability zones. Existing VMs are not moved.

• Entitlements

  • Multiple users can now be assigned to a single dedicated desktop VM. This allows all of the assigned users to access the desktop individually. Only a single user can be connected to a multi-assigned desktop at one time.

July 2023 - Service Release 2307

• New Features
• Released Versions
• Resolved Issues
• Known Issues

New Features

Horizon Control Plane

• We have switched from using Azure Active Directory Authentication Library (ADAL) to Microsoft Authentication Library (MSAL) within the service.

Horizon Edge

• A certificate can now be used as the credential when connecting the Edge Gateway to a Horizon Connection Server. This certificate must be in .pfx format and we recommend password protection be used.

Horizon Agent Update

• Administrators can now perform a reinstall of the Horizon Agent on dedicated desktop VMs when a Horizon Agent update fails.

User Card & Search

• Help Desk is now available for cloud-connected Horizon 8 Edges. Administrators can search for active sessions and entitlements for specific users, view session details, and address VM-related issues.

Released Versions

The following binaries were delivered with this release:

• Horizon Agents Installer 23.2.0.22143618 | 25 JUL 2023

Resolved Issues

• (HV-74464) On Microsoft Azure deployments, image publishing might fail when Windows updates occur during Horizon Agent installation or Sysprep.

  The image publish process sometimes fails when automatic Windows updates interrupt image publish operations running on the image VM.

  This issue is resolved. Horizon Cloud now creates an image VM, Windows update mode is set to manual. If needed, before publishing the image, perform Windows updates and ensure that no restarts are pending for the VM.

Known Issues

No notable known issues to report for this release.

June 29, 2023 - Service Release 2306

• New Features
• Released Versions
• Resolved Issues
• Known Issues

New Features

Desktops and Applications

• Entitlements

  • Administrators can now enable Horizon Cloud entitlements to be displayed and launched in Workspace ONE Intelligent Hub.

Horizon Edge

• A custom role named Horizon Cloud is now available in the Horizon Connection Server as of Horizon 8 2306. This new role provides minimal licensing management permissions to the account used to connect the Horizon Edge Gateway to the Horizon Connection Server.

• During Horizon 8 Edge onboarding, administrators can now select the capacity type that the Horizon Connection Server is deployed into.

• Horizon Edge Gateways deployed in Microsoft Azure no longer require a Docker Bridge CIDR to be specified. This change has no effect on Microsoft Azure Edges previously deployed with a Docker Bridge CIDR.

Horizon Client

• End users can now use the following additional Horizon Client versions:

  • Horizon Client for Chrome 2306 or later

  • Client users can now restart a Horizon Cloud desktop from Horizon Client or Horizon HTML Access client.

Desktops and Applications

• Pool Groups

  • In a dedicated desktop pool group, administrators can now control whether an end-user sees the pool group name or their assigned desktop VM name in Horizon Client. If an end-user is assigned multiple desktops in a single pool group, they always see the assigned desktop VM name.

Horizon Accelerator

• The left-hand navigation menu has been updated to consolidate Horizon Accelerator pages into a single location. This update affects the following pages.

  • Operations insight

  • Provider (Azure) resources monitoring from console

  • Advanced assist feature

Monitoring

• Administrators can now pause specific notifications in the Horizon Universal Console for up to 72 hours. This is initially available for the 'VM under stress for a Pool-template/Pool' notification.

Released Versions

The following binaries were delivered with this release:

• Horizon Edge Gateway 2.3.2.0

Resolved Issues

No major bug fixes to report for this release.

Known Issues

• (HV-72473) When a user is logged into Horizon Client and the Horizon HTML Access client at the same time and logs out of Horizon Client, the user is not directed to the logout page.

  This situation occurs specifically when your Horizon Cloud organization is configured with Workspace ONE Access Cloud as the identity provider while Workspace ONE Hub is not enabled. Horizon Client and Horizon HTML Access client share the same logout page. When the user is logged into both client types and logs out of Horizon Client, the user is logged out of Workspace ONE Access Cloud. However, instead of being directed to the logout page, the user is redirected to the launch items page by the Horizon HTML Access client since that session is still active.

  Workaround : When a user is logged into both the clients simultaneously and wants to logout, the user should logout of the Horizon HTML Access client first and then from Horizon Client.

• (HV-74654) The user cannot log out of Horizon Cloud.

  This situation occurs specifically when your Horizon Cloud organization is configured with Workspace ONE Access on-premises as the identity provider. The user logs in using a client (Horizon Client or the Horizon HTML Access client) and later attempts to log out, but the session is not cleared in Workspace ONE Access on-premises. The result is that the user remains logged in.

  Workaround : None

• (HV-61455, HV-68684) RDS Session timeouts do not function on Windows 10 Multi-Session, Windows 11 Multi-Session, and Windows Server 2022 Horizon Agent desktops in Microsoft Azure.

  Session timeout settings are applied on Horizon Agent machines through GPO and non-GPO methods, but the Microsoft Terminal Services on Horizon Agent do not honor the timeouts and the desired session outcome is not achieved. For example, if MaxDisconnectionTime is set to a value of 60000 milliseconds, the disconnected session is not logged off in 60 seconds. The result is the same regardless of how these timeouts are applied on the Windows machine. This issue requires a fix from Microsoft.

  Workaround :

  Either of the following approaches is effective as a workaround.

  • Use Windows Server 2019.
  • Use Microsoft Group Policy Objects (GPO) on Horizon Agent machine.

  Computer Configuration/Administrative Templates/Windows Components/Remote Desktop Services/Remote Desktop Session Host/Session Time Limits/Set Time Limit for Disconnected Sessions -> set to enabled and set the required timeout for disconnected session to logoff.

  Note: Timeout values that you configure using the Cloud Services Console do not take effect. Only values that you configure using GPO are applicable.

June 9, 2023 - Update

• A new Horizon Agents Installer build (23.1.0.21873439) was released to address an update issue.

May 2023 - Service Release 2305

• New Features
• Released Versions
• Resolved Issues
• Known Issues

New Features

Desktops and Applications

• Pool Groups

  • You now have the option to use non-occupancy based power management.

  Non-occupancy based power management optimizes power consumption by powering on or powering off VMs based on a set "Unused VMs" threshold. An Unused VM is a virtual machine which is provisioned but does not have a user logged in. The system looks at the number of unused VMs in that pool group that are powered on relative to the total number of VMs provisioned in that pool group to determine whether some VMs should be powered ON or OFF.

Horizon Accelerator

• For Horizon Cloud customers with the Horizon Accelerator add-on license, a new feature is available that provides operation insights related to the provider, such as Microsoft Azure, to optimize deployed resources for Horizon 8.

Horizon Edge

• Improved Horizon 8 Edge Gateway troubleshooting is now available through a diagnostic script. ****

Horizon Universal Subscription License

• You can now generate and view perpetual keys within the Horizon Universal Console if your subscription includes a license to use products such as vSphere, vSAN, vCenter, App Volumes Enterprise, ThinApp Client, ThinApp Virtual Packager and Workstation Pro.

Identity and Access Management (IAM)

• Machine Identity

  • You can now use Azure Active Directory when you perform an App Capture with a capture machine.

User Card & Search

• Identity Provider configuration has been added as an optional step to the Get Started page for Horizon 8 Edges to connect an identity provider to enable Horizon Cloud user cards and user search.

Released Versions

The following binaries were delivered with this release:

• Horizon Agents Installer 23.1.0.21792227 | 19 MAY 2023

• Horizon Edge Gateway 2.3.1.0

Resolved Issues

• (HV-66473) All scheduled upgrades on the Maintenance page are listed as Unified Access Gateway upgrades.

  On the Resources > Capacity > Maintenance page, all scheduled upgrades, including Horizon Edge upgrades, are listed as being of the Unified Access Gateway type.

  This issue is resolved.

• (HV-60691) When you delete a Horizon Edge, the Sites page might still list the Horizon Edge as mapped to the site.

  In this situation, in the Horizon Universal Console, when you select Resources > Capacity > Sites , you might see the name of a Horizon Edge listed, even though that Horizon Edge no longer exists.

This issue is resolved.

Known Issues

• (HV-61415) When you select the On-demand delivery type for an App Volumes package, the App Volumes agent fails to virtualize the package.

  App Volumes Manager UI allows you to select the On-demand delivery type for a package that does not support that delivery type. The App Volumes agent is unable to virtualize such packages.

  Workaround : Edit the package and change the delivery type from On-demand to Classic.

• (HV-65339) Removing a pool from a pool group that has dedicated desktops with user entitlements does not remove the user entitlement.

  After you entitle a pool group with a dedicated desktop to a user and the user launches the desktop, the desktop stays assigned to the user even after you unentitle the corresponding pool group.

  Workaround: In the Horizon Universal Console, unentitle the desktop from Pool Groups > VMs screen.

April 2023 - Service Release 2304

• New Features
• Released Versions
• Resolved Issues
• Known Issues

New Features

Horizon Accelerator

• Customers who have the Horizon Accelerator add-on SKU, can now get visibility into the provider resources that are used by their environment while at the same time avoiding the need to log into each provider's UI or portal and examine each individual resource.

Horizon Edge

• Horizon 8 deployments in Azure Solutions (AVS) using the All-In-SDDC architecture can be connected to Horizon Cloud for licensing and monitoring.

Horizon Universal Console

• The activity log has been updated to provide additional information for system-initiated actions and events.

Horizon Gateway Appliances

• Unified Access Gateways

  • For Microsoft Azure, the internal-only Unified Access Gateways are now deployed using a two-NIC configuration.

Desktops and Applications

• Pools

  • When creating a pool, the disk size is automatically set to be the disk size of the image that has been selected.

  • Azure Active Directory for machine identity (Initial Availability) - Pools can be configured to use Azure Active Directory for machine identity. Support for this feature with App Volumes package capture is coming soon.

• Pool Groups

  • Pool groups now support the ability to configure Logoff disconnected sessions , Maximum session lifetime , Session timeout interval for single-session and multi-session pool groups, and Empty application session timeout for multi-session pool groups with published applications.

Image Management

• Best practice documentation for manual Horizon Agent Install is now available in KB 91998 with command line best practice configuration as well as optional install features.

• Additional Supported Windows Image Versions

  • Microsoft Windows 10 Enterprise, version 22H2

  • Microsoft Windows 10 Enterprise multi-session, version 22H2

  • Microsoft Windows 11 Enterprise, version 22H2

  • Microsoft Windows 11 Enterprise multi-session, version 22H2

User Card & Search

• Horizon Universal Console now supports the ability to search for users based on user ID, last name, first name or display name. When you type three or more letters in the search box, you get a list of users whose last name or first name or display name starts with those letters. When you choose a user from the list, you are redirected to the user sessions page.

Released Versions

• Horizon Agents Installer 23.1.0.21478075 | 10 APR 2023

• Horizon Edge Gateway 2.3

Resolved Issues

No major bug fixes to report for this release.

Known Issues

No notable known issues to report for this release.

March 2023 - Service Release 2303

• New Features
• Released Versions
• Resolved Issues
• Known Issues

New Features

Desktops and Applications

• App Volumes

  • Application admins can now select between classic and on-demand delivery for each package. Apps on Demand allows shortcuts, file type associations and their icons to be presented to the user after login. The package containing the application files is then delivered on demand only when the user launches the application. This reduces processing time to load applications and allows for a lean operating system containing only the applications the user actually needs.

Horizon Client

• End users can now use the following additional Horizon Client versions:

  • Horizon Client for Android 2303 or later

  • Horizon Client for iOS 2303 or later

Monitoring

• Horizon Availability Monitoring now allows an administrator to configure a cloud-hosted testing client.

• Administrators can now initiate a manual health check of registered Active Directory domains.

• Administrators can now access Horizon Cloud Notifications History by clicking the bell icon in the top navigation bar. The Notifications History page displays the channel the notification was sent through and additional details.

Released Versions

• Horizon Agents Installer 23.1.0.21478075 | 10 APR 2023

• Horizon Edge Gateway 2.3

Resolved Issues

No major bug fixes to report for this release.

Known Issues

• (3145065) In certain situations, Android devices might not be able to properly reconnect to remote applications.

  This issue is specific to Horizon Cloud and can occur when an Android device attempts to reconnect to a remote application through a Windows Horizon Agent. The application window opens, but with a white screen and no other content.

  Workaround : Reset the application and open it again.

February 2023 - Service Release 2302

• New Features
• Released Versions
• Resolved Issues
• Known Issues

New Features

Horizon Accelerator

• Customers can now raise support requests from the Horizon Universal Console. New Features:
  • Customers can now choose from various technical and non-technical topics when they log in, giving them the ability to tailor the content they receive to their specific interests.
  • Customers can select their preferred contact medium, such as email or phone, and preferred hours for support.

Horizon Gateway Appliances

• Administrators can now edit and retry a failed Unified Access Gateway deployment without the need to delete the deployment first.

Image Management

• Additional detail and subtasks are displayed in the activity log for long running image service tasks, such as import, copy as new image, copy as new version, and publish.

Released Versions

• Horizon Agents Installer 22.3.0.20687680 | 28 OCT 2022

• Horizon Edge Gateway 2.3

Resolved Issues

No major bug fixes to report for this release.

Known Issues

No notable known issues to report for this release.

January 2023 - Service Release 2301

• New Features
• Released Versions
• Resolved Issues
• Known Issues

New Features

Desktops and Applications

• Pools and Pool Groups

  • Single-session dedicated pools now support mixed VM models. Powered-off VMs can be resized from the Horizon Universal Console.

  • An Activity Log tab is now available on the Pool Details page.

Horizon Client

• You can now launch Horizon Client with the full range of features and functionality.

  This update introduces a change in the Horizon Client workflow, where you now launch Horizon Cloud from the Horizon Client on the end point itself instead of from Horizon HTML Access.

  Download and install the appropriate version of the Horizon Client as follows:

  • Horizon Client for Windows 2111 or later
  • Horizon Client for Mac 2111 or later
  • Horizon Client for Linux 2206 or later

  See the Download Horizon Clients page.

Monitoring

• You can add existing UAGs that are used with your Horizon 8 pods to enable monitoring of those UAGs.

• Splunk integration for Horizon Plus now supports sending Horizon Agent monitoring data to Splunk instances.

• You can now edit your Horizon Plus Splunk configurations.

• You can now use the Horizon Universal Console to monitor Horizon 8 infrastructure and resources. You need to enable agent monitoring and upgrade the agent version to 2212 or later.

Onboarding

• Horizon Cloud has integrated Pendo, a third-party tool that collects website data to enable observing and enhancing customer experience. An opt-out preference is provided in the Workspace ONE Cloud Admin Hub console.

Released Versions

• Horizon Agents Installer 22.3.0.20687680 | 28 OCT 2022

• Horizon Edge Gateway 2.2

Resolved Issues

• (HV-46887) Retrying Unified Access Gateway in the Horizon Universal Console fails with a "Edge Gateway Not Editable" error

  During the retry process, you are unable to reach the Retry UAG section due to an "Edge Gateway Not Editable" error.

  This issue is resolved.

Known Issues

No notable known issues to report for this release.

December 2022 - Service Release 2212

• New Features
• Released Versions
• Resolved Issues
• Known Issues

New Features

Desktops and Applications

• Pools and Pool Groups

  • You are notified when any unusual provisioning issues are detected to help prevent runaway creation of resources

  • Pool templates and Pools have been renamed in the Horizon Universal Console. Pool templates have been renamed to Pools. Pools have been renamed to Pool Groups.

  • Sessions from the same client will now properly reuse permanent RDSH Client Access Licenses when multiple license servers are used

  • Carbon Black Cloud Windows Sensors 3.8 is now supported for single-session and multi-session pools

• App Volumes

  • A new confirmation dialog has been added so administrators can see the details of application entitlement changes before confirming the changes

Horizon Edge

• Horizon 8 Pods can now be connected to Horizon Cloud to consume licensing.

• When deploying an AKS-based Horizon Edge Gateway, the egress type of user-defined route is now available. A Microsoft Azure user-defined routing (UDR) table must be created prior to selecting this deployment type or the deployment will fail.

• October 16, 2023 The Horizon Cloud Edge Subnet URL Checker utility, which checks the reachability of URLs required for the successful deployment of a Horizon Edge Gateway, is now available at https://techzone.omnissa.com/utilities#horizon-tools.

Horizon Universal Console

• The Horizon Universal Console left-hand navigation menu has been updated for better discoverability and accessibility

Image Management

• This release adds support for Microsoft Azure generation 2 VMs. Generation 1 and generation 2 VMs are now supported.

Monitoring

• You will now be notified when anomalous network conditions are detected during end-user sessions

• The Getting Started workflow has been adjusted to include Horizon 8. You can also now configure a Horizon Edge, Domain, and Identity Provider in any order by accessing the configuration pages using the left side menu.

Released Versions

• Horizon Agents Installer 22.3.0.20687680 | 28 OCT 2022

Resolved Issues

No major bug fixes to report for this release.

Known Issues

Known issues reported for this release have since been fixed.

November 2022 - Service Release 2211

• New Features
• Released Versions
• Resolved Issues
• Known Issues

New Features

Horizon Agent Update

• Pools now display a status showing if any agents are out-of-date or unsupported, allowing you to update those agents.

Onboarding

• Horizon Universal Subscription License

  • Administrators can now track concurrent license usage details on the Subscriptions page. This page displays information such as the total number of concurrent licenses available and the peak usage statistics per 24 hours, 30 days and 90 days.

Monitoring

• The Simulated Launch test type has been added to Availability Monitoring. This test allows an administrator to have a testing client perform a synthetic session launch on the Edge Gateway, avoiding the need to launch a specific desktop resource.

Horizon Universal Console

• Document links related to the current page that you are on in the Horizon Universal Console populate in a list when you click the help button.

Released Versions

• Horizon Agents Installer 22.3.0.20687680 | 28 OCT 2022

Resolved Issues

No major bug fixes to report for this release.

Known Issues

No notable known issues to report for this release.

October 2022 - Service Release 2210

• New Features
• Released Versions
• Resolved Issues
• Known Issues

New Features

Horizon Agent Update

• You can now manually check Horizon Agent versions to determine if updates are required.

Image Management

• If an image fails to publish, you can now restart the publish task, which resumes from the last completed task stage before the failure.

• You can now validate an image for errors or prerequisites during or after publishing to ensure that the image can be used to successfully provision the pool templates.

Released Versions

• Horizon Agents Installer 22.2.0.20224385 | 11 AUG 2022

Resolved Issues

No major bug fixes to report for this release.

Known Issues

Known issues reported for this release have since been fixed.

September 2022 - Service Release 2209

• New Features
• Released Versions
• Resolved Issues
• Known Issues

New Features

Desktops and Applications

• Pool Templates

  • The workflow for creating Pool templates, Pools and Entitlements has been improved.

Horizon Universal Console

• You are now able to submit your feedback in the Horizon Universal Console using the In-Product Feedback feature.

• If you try to navigate away from a page without completing the workflow, you are prompted to stay on the page or lose your work.

Identity and Access Management (IAM)

• Single Sign-On is now supported when you have Multi-Forest Active Directory with trusts.

Released Versions

• Horizon Agents Installer 22.2.0.20224385 | 11 AUG 2022

Resolved Issues

No major bug fixes to report for this release.

Known Issues

No notable known issues to report for this release.

August 2022 - Service Release 2208

• New Features
• Released Versions
• Resolved Issues
• Known Issues

New Features

Horizon Edge

• Administrators can use the Horizon Universal Console to connect their Horizon 8 pods to the Horizon Control Plane by deploying the Horizon Edge Gateway (UAG).

• During deployment of a Horizon Edge in Microsoft Azure an administrator can now select the VNets that should be available to use during Pool template creation.

• A single Horizon Edge now supports 20,000 user sessions when using multiple providers.

Onboarding

• Integration with Workspace ONE Cloud Admin Hub, which provides admins with a single portal that allows for single sign-on into all EUC services.

Horizon Universal Subscription License

• Customers who have a Horizon Universal Subscription license can choose to onboard to the Horizon Control Plane, which currently supports Microsoft Azure as a capacity provider, or the Horizon Control Plane, which supports Horizon pods on the SDDC.

• Customers who have a Horizon Universal Subscription license are entitled to Workspace ONE Intelligence for dashboard and report features and are automatically onboarded to Workspace ONE Intelligence. Administrators can access the dashboard & report features by logging into their Workspace ONE console.

Horizon Plus Subscription License

• Customers who have a Horizon Standard Plus or Horizon Enterprise Plus Subscription license can choose the location in which they want to store their metadata while onboarding to the service.

Horizon Gateway Appliances

• Horizon Edge Gateway

  • A Horizon Edge deployed in Microsoft Azure will now use the Azure Kubernetes Service (AKS) to host the Horizon Edge Gateway which provides high availability.

• Unified Access Gateway

  • A Horizon Edge deployed in Microsoft Azure now supports an Internal-only Unified Access Gateway configuration type.

Desktops and Applications

• App Volumes - Simplified App Management

  • New and improved app packaging service

  • Same App Volumes package format; reuse existing app packages

  • Application Inventory to organize and catalog app packages

  • Stages and markers for application lifecycle management

  • Direct app entitlement for easy assignment to users and groups

  • Support for Windows 10 multi-session – Unique app delivery for each user session

  • Enhanced Edge File Share support for scalability and performance

Pools

• A single user can now be assigned to multiple desktops in a dedicated pool.

Pool Templates

• Pool Template VMs that enters a stopped state due to a guest OS shutdown from within the VM will now be moved to a stopped (deallocated) state automatically.

Monitoring

• For customers with Horizon Plus subscription license, administrators can configure the Horizon Edge Gateway to capture and store Horizon health data in a Splunk database instance.

• Horizon Availability Monitoring is now available and provides administrators with continuous automated client testing, which proactively monitors the ability of end users to access their resources.

Role-Based Access Control

• Support for additional predefined roles that can be assigned to administrator users and groups.

Help Desk

• Administrators can now review a segmented breakdown of a given user session logon in the help desk

Released Versions

• Horizon Agents Installer 22.2.0.20224385 | 11 AUG 2022

Resolved Issues

No major bug fixes to report for this release.

Known Issues

No notable known issues to report for this release.

July 28, 2022 - Service Release 2207

• New Features
• Released Versions
• Resolved Issues
• Known Issues

New Features

Horizon Universal Console

• The Help button is now available at the top of the Horizon Universal Console, where you can explore product documentation and access Customer Connect.

Horizon Portal

• Support for automatic reconnection of end-user sessions in the event that the Unified Access Gateway instance goes into maintenance mode or enters an unhealthy state and becomes inaccessible.

Home Page - Dashboard

• Session utilization information is available for the three-most utilized pools, pool templates, and Unified Access Gateways for sessions in use compared to the maximum sessions possible.

• Error information regarding your Horizon Edges. The Errors section provides links to the following types of error information.

  • Horizon Edges with infrastructure errors

  • Pool templates with provisioning errors

  • Single-session VMs with agent errors

  • Multi-session VMs with agent errors

• Real-time numbers for sessions and VM performance. The Sessions and VM Performance section provides links to the following types of information.

  • Connected sessions

  • Disconnected sessions

  • High CPU VMs

  • High Disk Latency VMs

  • High Memory VMs

Released Versions

• Horizon Agents Installer 22.1.0.19600776 | 13 APR 2022

Resolved Issues

No major bug fixes to report for this release.

Known Issues

No notable known issues to report for this release.

July 14, 2022 - Update

• New Features
• Released Versions
• Resolved Issues
• Known Issues

New Features

Horizon Client

• Support for storing the per-user Horizon Client remote-experience settings in the Horizon Control Plane.

Desktops and Applications

• Pool Templates

  • Administrators can now add a Display Name to a pool, which is the name displayed to end users on the Horizon Client

• Pools

  • For existing provisioned pool templates, administrators can now edit the VM type.

• Activity Log

  • Administrators can now export up to 90 days of admin audit and system-initiated events in the Horizon Universal Console.

Released Versions

• Horizon Agents Installer 22.1.0.19600776 | 13 APR 2022

Resolved Issues

No major bug fixes to report for this release.

Known Issues

No notable known issues to report for this release.

June 2022 - Service Release 2206

• New Features
• Released Versions
• Resolved Issues
• Known Issues

New Features

Horizon Gateway Appliances

• Previously deployed Horizon Edge Gateway and Unified Access Gateway instances with proxy settings configured, now support updating of the proxy settings.

Desktops and Applications

• Pool Templates

  • Pool Template Summary page provides administrators with information about capacity, sessions, general settings, provisioning, and the individual VMs in the pool template.

• Pools

  • Pools Summary Page provides administrators with information about capacity, sessions, delivery policies, provisioning, power management, the pool templates associated with the pool, and the individual VMs in the pool templates.

Horizon Agent Update

• Horizon Agent Update now supports automated updates of the agent for dedicated single-session pools.

Released Versions

• Horizon Agents Installer 22.1.0.19600776 | 13 APR 2022

Resolved Issues

No major bug fixes to report for this release.

Known Issues

No notable known issues to report for this release.

May 2022 - Service Release 2205

• New Features
• Released Versions
• Resolved Issues
• Known Issues

New Features

Desktops and Applications

• Pool Templates

  • Support for activating and deactivating Microsoft Azure disk encryption on existing pool templates

  • Disk encryption can be toggled on or off for an existing pool template, causing new VMs to be created using the updated setting

  • Support for customized OS disk sizes for pool templates is now available

Image Management

• Image Management Service now supports the ability to use markers, which provides simplified workflows for administrators to easily update a group of pool templates

• When importing an image from a customer-managed instance of Microsoft Azure Compute Gallery, the administrator now has the option to import the image as a new version into the Horizon Cloud image catalog

Released Versions

• Horizon Agents Installer 22.1.0.19600776 | 13 APR 2022

Resolved Issues

No major bug fixes to report for this release.

Known Issues

No notable known issues to report for this release.

April 2022 - Service Release 2204

• New Features
• Released Versions
• Resolved Issues
• Known Issues

New Features

Desktops and Applications

• Pool Templates

  • Administrators can generate and download Agent DCT logs from within the console for pool template VMs

  • Administrators can now initiate a retry operation when provisioning fails on a Pool template

Horizon Edge

• When performing a Horizon Edge deployment, the system now validates that the required Microsoft Azure resource providers have been registered and that the Microsoft Azure service principal(s) are assigned the appropriate permissions before starting the deployment process

• A single Horizon Edge now supports multiple Active Directory Forests with each forest supporting multiple Active Directory Domains

Image Management

• Additional Supported Windows Image Versions

  • Support for Microsoft Windows 10 Enterprise, version 21H2

  • Support for Microsoft Windows 10 Enterprise multi-session, version 21H2

Released Versions

• Horizon Agents Installer 22.1.0.19600776 | 13 APR 2022

Resolved Issues

No major bug fixes to report for this release.

Known Issues

No notable known issues to report for this release.

February 2022 - Limited Availability Release 2202

• New Features
• Released Versions
• Resolved Issues
• Known Issues

New Features

Horizon Edge "Thin Edge" Infrastructure with Pod-less Deployments

• Elimination of the Horizon Infrastructure Components such as the Pod Managers (Smartnode) and Microsoft Azure PostgreSQL Database

Global Horizon Control Plane

• Available in the US and Ireland (EU), and Japan with country-specific locations for storing customer metadata

Onboarding

• The ability for customers to choose the location in which they want to store their metadata

Microsoft Azure Provider Capacity

• Support for deploying Desktops and Applications into Microsoft Azure

• Support for Microsoft Azure Private Link Service, which allows for secure connectivity over the Microsoft Azure backbone network to the Horizon Control Plane

Horizon Gateway Appliances

• Automated deployment of the Horizon Edge Gateway and Unified Access Gateway along with Day 2 Management

• Support for customer configured proxy

• Support for deployment into a dedicated VNet and or dedicated provider

Desktops and Applications

• Pool Templates

  • Windows 10 Dedicated and Floating Single-session VDI Desktops

  • Windows 10 Enterprise Multi-session and Windows Server RDSH Published Desktops and Apps

  • Support for the NV Azure VM Sizes with Nvidia GPU

  • Support for multiple VNets and or Subnets

  • Support for Dynamic Machine Provisioning or All Machines up-front

• Pools

  • Allows for grouping of pool templates that span across multiple Horizon Edges and is presented as a single icon that can be entitled to users and groups

  • Load-Based Power Management for Floating Single-session VDI Desktop Pools and Published Desktop & Application Multi-session Pools

• Entitlements

  • Support for user and group entitlements which provide the link between users and their desktops and applications, regardless of where those desktops and applications reside.

Image Management

• Import VM Images from the Microsoft Azure Marketplace

• Import VM Images from an existing Image located in a customer-created Shared Compute Gallery

• Support for installation of the Horizon Agent on Image Publish

• Support for enabling/disabling Horizon Agent features on Image Publish

• Support for retrying Image Publish in the event of a failure

• Publish to multiple providers / Horizon Edges / Sites

Universal Broker

• Support for connecting end-users based on Nearest Site-based Brokering Rules and Policies

Identity and Access Management (IAM)

• User Directory/IdP

  • Azure AD - Native built-in support for Azure AD for end-user authentication & entitlements

  • Active Directory - Requires Workspace ONE Access Cloud or On-premises

• Machine Identity

  • Active Directory

  • Azure AD Domain Services

Workspace ONE Access

• Integration with Workspace ONE Access Cloud or On-premises for end-user multi-factor authentication as well as an IdP for customers utilizing Active Directory

Authentication

• Support for Two-Factor / Multi-Factor Authentication provided via a configured IdP

Workspace ONE intelligence

• Support for linking to a Workspace ONE Intelligence tenant

User Card & Search

• Ability to search for users and review their assigned desktops and applications, active sessions, and entitlements.

Horizon Client

• Windows and macOS

Horizon Agent

• Support for customer configured proxy

Dynamic Environment Manager

• Support for Dynamic Environment Manager and configuration of the config file from within the Horizon Universal Console

Released Versions

• Horizon Agents Installer 21.3.0.19327039 | 15 FEB 2022

Resolved Issues

No major bug fixes to report for this release.

Known Issues

• Image application scans may fail with time-outs

  Workaround : Perform a retry of the operation by clicking the scan button.

• Warning message related to permissions is not cleared on the image version details page after successfully performing an image publish across providers.

• Pool templates that are already associated with a pool can be selected when creating a new pool.

Client Support

To enable client connections to a Horizon Cloud deployment, use the latest release version of one of the following clients:

• Horizon Client for Windows

• Horizon Client for Mac

• Horizon Client for Linux

• Horizon Client for Android

• Horizon Client for iOS

• Horizon Client for Chrome

• Horizon Web Client

For more information, see the client documentation at Horizon product documentation.

Limitations

The following limitations are known to exist in Horizon Cloud.

• Horizon 8 Pods With Federated Architecture

  • For Horizon 8 edges that are configured with federated architecture, you cannot configure the CIDR ranges for Kubernetes clusters in the Horizon 8 edge appliance by default. To reconfigure and restart the Kubernetes cluster for your desired CIDR configurations, contact Customer Support.

• Horizon Gateway Appliances

  • Updating the Unified Access Gateway FQDN results in end-users being disconnected from their active sessions and needing to reconnect.

• Dynamic Environment Manager

  • The configuration file path for Dynamic Environment Manager is not validated for system connectivity to the file path when saved within the Horizon Universal Console.

• Pool Templates & Pools

  • A Pool Templates Virtual Machine Power State is not accurately reflected within the Horizon Universal Console when power operations are performed outside the service.

  • Ability to configure the Launch Folder or Parameters is not available for Published Applications.

• Activity

  • Specific admin initiated actions, such as creating, editing, and deleting images, are not logged under Admin Activity.

  • System-initiated events, such as pool template expansion, power management actions, etc., are not logged under Admin Activity

• Images

  • Validation of prerequisites, such as having sufficient Microsoft Azure quota for public IPs is not performed when importing an Image.

  • Existing published images must be manually published when adding additional providers.

  • Bringing an existing Horizon Cloud Service first-gen image into Horizon Cloud as a custom image is not supported.

  • Use of the App Volumes App Capture and App Volumes pool creation workflows is unsupported when using custom VMs in which you skipped the agent install during the Publish an Image workflow.

  • Using a custom image in which you skipped the agent install during publish does not work with App Volumes App Capture and App Volumes pool creation.

  • Customer encrypted disks are not supported when creating an image.

  • Operating systems with BitLocker installed are not supported when publishing an image.

Documentation

Horizon Cloud documentation is presented as part of the broader Horizon product documentation.

Localized Content for Omnissa Docs

As stated in KB article 6000664, customers around the world use the Omnissa platform to deliver exceptional employee experiences. Omnissa is excited to work with our customers and partners around the world to bring localized product UIs and documentation for our global audience.

Moving forward, Omnissa will begin to localize the product UI and documentation into the following Tier 1 languages:

• Japanese
• German
• French
• Spanish
• Brazilian Portuguese
• Korean

Support Contact Information

You can create a Support Request in Omnissa Customer Connect if you need help with your Horizon Cloud environment. For details, see How to file a Support Request in the Customer Connect portal.