August 11, 2026

Troubleshooting

This topic contains information about resolving problems you may encounter in configuring and using your system.

Issue Description

Image Publish Failure With "Incorrect Session Ticket" Error

Issue	Description
Image Publish Failure With "Incorrect Session Ticket" Error	In multi-DM environments with Sync Gold Patterns enabled, when a user attempts to publish an image, the sync operation can fail with a "Incorrect Session Ticket" error thrown in RM logs. This is happening because the default timeout for session ticket is 60 seconds and in this case it not sufficient. The workaround for this is to increase the default timeout to 120 seconds or more: Go to Administration > Vcenter Server Settings > Advanced Settings. Add the following two config parameters: `<ul> <li>vpxd.sessionTicket.expired - Value = 120 Increases the ticket expiration period. </li> <li>vpxd.sessionTicket.timeoutSecs - Value = 120 Increases the time for clearing the ticket cache. </li> </ul></li>`

In multi-DM environments with Sync Gold Patterns enabled, when a user attempts to publish an image, the sync operation can fail with a "Incorrect Session Ticket" error thrown in RM logs. This is happening because the default timeout for session ticket is 60 seconds and in this case it not sufficient. The workaround for this is to increase the default timeout to 120 seconds or more:

Go to Administration > Vcenter Server Settings > Advanced Settings.

Add the following two config parameters:

<ul>
	<li>vpxd.sessionTicket.expired - Value = 120


	    Increases the ticket expiration period.    	</li>
	<li>vpxd.sessionTicket.timeoutSecs - Value = 120


	    Increases the time for clearing the ticket cache.    	</li>
</ul></li>

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Troubleshooting

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