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February 24, 2025

Session Details for Horizon Help Desk Tool

The session details appear on the Details tab when you click a user name in the Computer Name option on the Sessions tab. You can view details for Horizon Client, the virtual or published desktop, and CPU and memory details.

Client

Displays information that depends on the type of Horizon Client and includes details such as user name, version of Horizon Client, IP address of the client machine, and the operating system of the client machine.

Note: If you upgraded Horizon Agent, you must also upgrade Horizon Client to the latest version. Else, no version is displayed for Horizon Client. For more information about upgrading Horizon Client, see the Horizon 8 Installation and Upgrade document.

VM

Displays information about virtual desktops or published desktops.

VM Details
OptionDescription
Computer Name Name of the desktop session.
Agent VersionHorizon Agent version.
OS VersionOperating System version.
Connection ServerThe Connection Server that the session connects to.
Pool Name of the desktop pool.
vCenterIP address of vCenter Server.
Session StateState of the desktop session. The session states can be connected or disconnected.
Session DurationThe time the session remained connected to Connection Server.
State DurationThe time the session remained in the same state.
Logon TimeThe logon time of the user who logged in to the session.
Logon Duration The duration of time that the user is logged on the Linux desktop.

User Experience Metrics

Displays performance details for a virtual or published desktop session that uses the Horizon Blast display protocol. To view these performance details, click More. To refresh these details, click the refresh icon.

Blast Display Protocol Details
OptionDescription
Frame RateThe frame rate, in frames per second, in a Blast session.
Encoder NameName of currently active encoder.
Blast Session Counters
  • Estimated Bandwidth (Uplink). Estimated bandwidth for an uplink signal.
  • Packet Loss (Uplink). Percentage of packet loss for an uplink signal.
Blast Imaging Counters
  • Transmitted Bytes. Total number of bytes for imaging data that have been transmitted for a Blast session.
  • Received Bytes. Total number of bytes for imaging data that have been received for a Blast session.
Blast Audio Counters
  • Transmitted Bytes. Total number of bytes for audio data that have been transmitted for a Blast session.
  • Received Bytes. Total number of bytes for audio data that have been received for a Blast session.
Blast CDR Counters
  • Transmitted Bytes. Total number of bytes for Client Drive Redirection data that have been transmitted for a Blast session.
  • Received Bytes. Total number of bytes for Client Drive Redirection data that have been received for a Blast session.

CPU and Memory Usage and Network and Disk Performance

Displays charts for CPU and memory usage of the virtual or published desktop and the network or disk performance for the Blast display protocol.

Note: Following a start or a restart of Horizon Agent on the desktop, the performance charts might not display the timeline immediately. The timeline appears after a few minutes.

CPU Usage
OptionDescription
Session CPUCPU usage of the current session.
Host CPUCPU usage of the virtual machine to which the session is assigned.
Memory Usage
OptionDescription
Session MemoryMemory usage of the current session.
Host MemoryMemory usage of the virtual machine to which the session is assigned.
Network Performance
OptionDescription
Latency Displays a chart for the latency for the Blast session. The latency time is the Round-Trip Time in milliseconds. The performance counter that tracks this latency time is Horizon Blast Session Counters > RTT.
Disk Performance
OptionDescription
ReadThe number of read Input/Output (I/O) operations per second.
WriteThe number of write I/O operations per second.
Disk LatencyDisplays a chart for the disk latency. The disk latency is the time in milliseconds from the Input/Output Operations Per Second (IOPS) data retrieved from the Windows performance counters.
Average ReadAverage number of random read I/O operations per second.
Average WriteAverage number of random write I/O operations per second.
Average LatencyAverage latency time in milliseconds from the IOPS data retrieved from the Windows performance counters.

Session Logon Segments

Displays the logon duration and usage segments that are created during logon.

Session Logon Segments
OptionDescription
Logon duration The length of time calculated from the time the user clicks the desktop pool to the time when the user logged on to the Linux desktop.
Session Logon TimeThe length of time that the user was logged in to the session.
Logon SegmentsDisplays the segments that are created during logon.
  • Brokering. Total time for Connection Server to process a session connect or reconnect. Calculated from the time the user clicks the desktop pool to the time when the tunnel connection is set up. Includes the times for Connection Server tasks such as user authentication, machine selection, and machine preparation for setting up the tunnel connection.
  • Interactive. Total time for Horizon Agent to process a session connect or reconnect. Calculated from the time when Blast Extreme uses the tunnel connection to the time when the user logged on to the Linux desktop.
  • Protocol Connection. Total time taken for the Blast protocol connection to complete during the logon process.
  • Logon Script. Total time taken for a logon script to execute from start to completion.
  • Authentication. Total time for Connection Server to authenticate the session.
  • VM Start. Total time taken to start a VM. This time includes the time for booting the operating system, resuming a suspended machine, and the time it takes Horizon Agent to signal that it is ready for a connection.

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