Error messages are displayed within the log events for your Enterprise Systems Connector. Learn more about these errors, their codes, error type, and any exceptions for your Workspace ONE UEM Enterprise Systems Connector.
The following Enterprise Systems Connector error codes apply only to infrastructure errors. Errors within service operations are not included here. For example, if Enterprise Systems Connector has a problem reaching your Active Directory when trying to authenticate a user, an error displays in the system Event Log for Workspace ONE UEM and in the log file, but it does not have an error code number.
| Error Codes | Error Type | Error Message | Followed by Exception? |
|---|---|---|---|
| 6000 | Startup | Cannot read configuration | Yes |
| 6001 | Startup | AccIdentifier is missing | No |
| 6002 | Startup | AwIdentifier is missing | No |
| 6003 | Startup | AwcmUrl is invalid: {AwcmUrl} | Yes |
| 6004 | Startup | Unable to load the certificate with thumbprint | Possibly |
| 6005 | Startup | Configuration specifies to use a proxy, but no proxy address is provided | No |
| 6006 | Startup | Invalid proxyAddress | Yes |
| 6007 | Startup | Cannot decrypt the proxy password using the Enterprise Systems Connector certificate | Yes |
| 6008 | Startup | Error while starting listener tasks | Yes |
| 6020 | Shutdown | All listener threads have terminated, stopping the application | No |
| 6021 | Shutdown | Attempt to stop background tasks timed out, stopping the application. | No |
| 6022 | Shutdown | Error when canceling background tasks | Yes |
| 6030 | Update | Update check delay was interrupted by an exception | Yes |
| 6031 | Update | Unable to check for update with {AutoUpdateUrl} | Yes |
| 6032 | Update | Failed to write the update file | Yes |
| 6033 | Update | Unable to verify the update file signature | Yes |
| 6034 | Update | Update file was signed by an unexpected certificate: {InfoAboutSigningCert} | No |
| 6035 | Update | Unable to rename the update file to remove the .untrusted extension | Yes |
| 6036 | Update | Error while checking for or performing update; cannot ensure that the service is up-to-date. | Yes |
| 6037 | Update | Cannot delete old file: {FilePath} | No |
| Update | Cannot delete old folder: {FolderPath} | No | |
| 6038 | Update | Failed to repair the new configuration file after an upgrade; download a new installer to upgrade | Yes |
| Update | Cannot continue without a valid configuration; download the Cloud Connector installer | No | |
| 6039 | Update | Error unloading old AppDomain {Name} | Yes |
| Update | It appears that we ran the same version after update | No | |
| 6040 | Update | Update check is bypassed. Enterprise Systems Connector is configured to bypass its check for updates; THIS CONFIGURATION IS UNSUPPORTED! It is important to keep Enterprise Systems Connector up-to-date! Remove the 'bypassUpdate' attribute from the .config file ASAP. | No |
| Update | Update check failed to complete. Enterprise Systems Connector received a notice to check for an update, but it was unable to do so. The component might be out-of-date; THIS CONFIGURATION IS UNSUPPORTED! Resolve the issue and restart the service to retry the update check. | No | |
| Update | This version is out-of-date. Enterprise Systems Connector is out-of-date with the latest installer; THIS CONFIGURATION IS UNSUPPORTED! Installed Version: {LocalVersion}; Current Version: {ServerVersion} An update is required, but the AutoUpdate feature is deactivated in the Console. You must update Enterprise Systems Connector manually. Upgrade as soon as possible. For your convenience, the update package has been downloaded to {PathToDownloadedZip} Unzip its contents into {PathToInactiveBank} and restart the service. Or if you prefer, obtain a new installer. | No | |
| Update | This version is out-of-date. Enterprise Systems Connector is out-of-date with the latest installer; THIS CONFIGURATION IS UNSUPPORTED! Installed Version: {LocalVersion}; Current Version: {ServerVersion} An update is required, but the Console reported an error. You must update Enterprise Systems Connector manually. {ErrorMessageFromConsole} Obtain a new installer through the Workspace ONE UEM Web Console and upgrade as soon as possible. | No | |
| 6041 | Update | Unable to determine installed .NET framework version | Yes |
| Enterprise Systems Connector can emit some Client messages during the update process with {ServiceType:Op} as Workspace ONE UEM.CloudConnector.DiagnosticService.IComponentUpdater:Check | |||
| 6060 | Runtime | Enterprise Systems Connector Listener Task faulted with state {Reason}; {Action}. {Reason} = Unknown, CannotConnect, SecurityError, Disconnected, Timeout, Canceled, SerializingError, SecuringError, DeserializingError, ProcessingError, ReceivedFailure, InvalidResponse, ErrorResponse {Action} = retrying now; retrying in X seconds; exiting | Yes |
| 6061 | Runtime | Failed to process a received message | Yes |
| 6062 | Runtime | Cannot read request: ({ExceptionType}) {ExceptionMessage} | Yes |
| Runtime | Cannot create service instance: ({ExceptionType}) {ExceptionMessage} | Yes | |
| Runtime | Exception from service operation: ({ExceptionType}) {ExceptionMessage} | Yes | |
| 6063 | Runtime | Reply task terminated with exception | Yes |
| 6064 | Runtime | Reply resulted in {NumberNot1} results from AWCM | No |
| 6065 | Runtime | Reply resulted in a {AwcmMessageTypeNotSuccess} result from AWCM | No |
| 6066 | Runtime | Error processing service result. | Yes |
| 6080 | Client | Error reading Enterprise Systems Connector service timeouts from config file | Yes |
| 6081 | Client | Error invoking {ServiceType:Op} via AWCM({UpdateUrl}): Timeout after {Timeout} seconds | No |
| 6082 | Client | Error reaching AWCM({UpdateUrl}) to invoke {ServiceType:Op}: {Reason} | Yes |
| 6083 | Client | Received a Failure message from AWCM: {ErrorMessage} | No |
| 6084 | Client | Response from Enterprise Systems Connector is not authenticated. | No |
| 6085 | Client | Response came from wrong Enterprise Systems Connector! Expected: {TargetAppUri}; Actual: {ResponseOriginAppUri} | No |
| 6086 | Client | Received an error response to {ServiceType:Op}: {ErrorMessage} | No |
| 6087 | Client | Unable to decrypt or deserialize response to {ServiceType:Op} | Yes |
| 6088 | Client | Received an invalid message response to {ServiceType:Op} | No |
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