Upgrade Database, Console Server, and Device Services Server

After running the installed on all your Workspace ONE UEM Applications, now you can upgrade your databases, consoles, and device services servers. Learn more about how to upgrade these different aspects of your Workspace ONE UEM platform and also about patching upgrades.

CAUTION: Before continuing with the following steps, ensure that you have properly backed up your Workspace ONE UEM database. If you have not properly backed up your database server and an error occurs during the upgrade process, you might lose all your Workspace ONE UEM data and you must begin your deployment of Workspace ONE UEM again.

Follow the applicable procedure to upgrade to the latest version of Workspace ONE UEM depending on your current version. You can find out which version you are running by opening the Workspace ONE UEM console and selecting About Workspace ONE UEM from the bottom left corner.

If you are on a database version older than AirWatch v9.3, then reference previous versions of the Upgrade Documentation, which include instructions for bringing older versions up to date.

Upgrade the Workspace ONE UEM Database

Part of the Workspace ONE UEM upgrade process includes upgrading your databases to ensure they have access to the highest level of security, the newest features and options. Learn more about upgrading your Workspace ONE UEM Database.

1. Verify that you are using the correct Windows authentication credentials.

   If you are not using the Windows authentication credentials of the current user to connect to the database you are installing to, you will need to either:

   • Shift+right-click to run as a different user and log in as the Windows account you are using to authenticate.
   • Log into the server as the Windows account you are using to authenticate, if you have not already.

2. From a server connected to the database, perform the following:

   1. Open the Workspace ONE UEM Database XXXX Setup.exe executable by right-clicking and running as administrator, where XX is the next Workspace ONE UEM version from the one you are running.

      Certain software components you might be prompted to download, such as .NET and TLS, require a reboot. Workspace ONE UEM recommends proceeding with the installer until finished and rebooting when you are done.

   2. If your server is missing any essential components, the DB installer will automatically prompt you to install them. The DB installer requires .NET 4.8 to run. If you do not want to install .NET on your SQL server, you can run the installer form the application server. When complete, select Next.

   3. Accept the Workspace ONE UEM EULA and select Next.

   4. Select a location to install the Workspace ONE UEM Database Files. Best practice is to install wherever the Workspace ONE UEM folder exists on your system. Click Next.

   5. Review the information about the Workspace ONE UEM database: specifically, the server name, the user account with correct privileges, and the database name. Once complete, select Next.

   6. You will be warned to make sure that your user account has enough permissions. Select OK.

   7. Select Install to begin the database installation process.

   8. Once the database upgrade process has completed, select Finish.

      Note: For full instructions on a deployment using SQL Always On, see the Install Guide from Omnissa Product Documentation.

Upgrade Workspace ONE UEM Servers

Once you have finished upgrading the database, you can now run the installer on each Workspace ONE UEM console and Device Services Server to complete the upgrade process. Learn more about upgrading the Workspace ONE UEM Servers.

Resume the installer on each server and complete the Wizard.

For deployments with dedicated API and AWCM servers: 

• Dedicated API and AWCM servers are considered application servers, similar to the UEM console and Device Services. You should therefore perform the steps below on these servers if you have dedicated servers for these components.
• On each of your Console and Device Services servers, run the Workspace ONE UEM Application XXXX Full Install.exe by right-clicking and running as administrator. The installer detects a previous version of Workspace ONE UEM and prompts you to upgrade. During this process, the Workspace ONE UEM Installer will stop IIS and all Workspace ONE UEM services and prompt the administrator to update the Workspace ONE UEM database. However, since you have already upgraded the database scripts, you can continue without taking any extra actions.

The upgrade process does not differ from the installation process. The values and settings you configured for your Workspace ONE UEM installation should be automatically populated, meaning you can verify them and select Next through the installer. For specific details on each of these installer screens, refer to the Workspace ONE UEM Installation Guide.

Perform a Patch Upgrade

When you have the most recent version of Workspace ONE UEM installed on your database, console servers, and device services, it is still necessary to install the most recent patch upgrades to ensure you have the most recent security updates, bug fixes, and other options. Learn more about where to get the patch installer and how to run it across your Workspace ONE UEM platform.

Make sure you have fully installed Workspace ONE UEM on your database, console servers, and device services servers before attempting a patch upgrade.

1. Download the most current Patch Installer.

   The Patch Installer files can be downloaded from http://my.workspaceone.com by navigating to Menu > Software > Console.

2. Unzip the Patch Installer.

3. Follow the instructions for implementing the patch located in the ##.##.#.##_Deployment_Instructions.txt file. (##.##.#.## is UEM version and Patch number associated with the update)