Similar to when you restart your personal device, you must stop the Workspace ONE UEM Services before you backup your servers. Learn more about what Services need to be disabled and when they can be turned back on.
After staging the appropriate files, you are almost ready to back up your servers. However, to back up all the necessary components, you must:
- Stop all Workspace ONE UEM Services on each application server (Console, Device Services, API).
- Stop the Workspace ONE Intelligence Connector service on the Workspace ONE Intelligence Connector server.
- Disable Internet Information Services (IIS) websites on each each application server (Console, Device Services, API).
By disabling these, Workspace ONE UEM is effectively down and the database can be upgraded without interference.
Note: SEG, Workspace ONE Tunnel, and AirWatch Cloud Connector are considered auxiliary components and you do not need to stop their services as part of this step.
Restart all services and components after the upgrade completes.
Disable the World Wide Web Publishing Service
Before starting the Workspace ONE UEM upgrade process, you must stop and disable the World Wide Web Publishing Service. Learn about how to disable the World Wide Web Publishing Service and what to do next.
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Open the Server Manager.
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Navigate to Tools > Services.
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Scroll to the bottom until you see the World Wide Web Publishing Service.
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Right-click World Wide Web Publishing Service.
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Select Properties and select Disable.
After disabling the World Wide Web Publishing Service, run the Workspace ONE UEM Application Installer on all of your Workspace ONE UEM application servers. The installer stops all the services on the App server automatically.
Start the Workspace ONE UEM Application Installer
Once the World-Wide Web Publishing Service has been stopped, now you can begin running the Workspace ONE UEM Application Installer on all of your Workspace ONE UEM application servers. Learn about how to run the installer and what to do next.
After stopping and disabling the World-Wide Web Publishing Service, start the Workspace ONE UEM Application Installer on all of your Workspace ONE UEM application servers. The installer stops all the services on the App server automatically.
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On each application server, open the application folder and run the Workspace ONE UEM Application X.X.X Full Install.exe.. Execute the Workspace ONE UEM installer from an account with administrator privileges.
If you do not have administrative privileges, right-click and choose Run as Administrator to run the installer.
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The installer installs pending server prerequisites, if any. Certain software components you might be prompted to download, such as .NET and TLS, require a reboot. Proceed with the installer until finished and reboot when you are done.
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If requested, reboot the server. Once the server reboots, the Workspace ONE UEM Application Installer restarts automatically. If not, restart the installer to continue. The installer continues installing any prerequisites. When finished, a prompt displays asking you to update your Workspace ONE UEM database.
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Do not select Yes until the database upgrade has successfully completed. When the upgrade completes successfully, click Yes to continue.
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If the database upgrade fails, select No to cancel the upgrade and contact Workspace ONE UEM Support for assistance.
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