Omnissa Workspace ONE Assist for Android Release Notes

Workspace ONE® Assist allows Workspace ONE® UEM administrators to remotely access and troubleshoot devices in real time while respecting end-user privacy.

Workspace ONE Assist for Android Release Notes describe the new features and enhancements in each release. This page contains a summary of the new capabilities, issues that have been resolved, and known issues that have been reported in each release over the last 18 months.

Workspace ONE Assist 26.08 - August 2026

New Features

Introducing the Unified Android Agent

In this release, we are excited to introduce Unified Android Agent, which supports both attended and unattended connections modes through configurable settings while maintaining the same capabilities, security controls, and guardrails available today. This streamlined agent simplifies deployment and management across Android scenarios.

Minimum Requirements

Listed are the minimum requirements:

Android 8.0 or later
Workspace ONE Assist Console 26.04
Workspace ONE Intelligent Hub 25.01 or later
Workspace ONE UEM 2410 or later
For Android 13, Workspace ONE Intelligent Hub 25.01 or later
Chrome, Edge, Firefox, or Safari browsers
Remote Control on Samsung BYOD and COPE is available on OS 9.0 and later

Resolved Issues

AET-24883: On Samsung Android devices, attended Assist screen-sharing sessions terminate during the dual-consent sequence.
AET-24338: Click actions register at incorrect locations when the device orientation changes.
AET-24411: Text alignment issues.

Known Issues

AET-24875: Opening shortcuts during an active session triggers a toast notification.

Workspace ONE Assist 26.04 - June 2026

New Features

Introducing Assist Experience Controller – Full Control for Screen Share Sessions

In this release, we are excited to introduce Assist Experience Controller, a feature for console users to optimize remote sessions in real time.
- Speed, Balanced, and Custom modes: Choose the mode that fits your session. Speed for performance, Balanced for default optimization, or Custom for full control.
- Image Scaling: Improve performance during low bandwidth connections by scaling images for a faster, more responsive remoting experience.
Introducing Grayscale Mode – Optimized Screen share sessions in Low Bandwidth Use cases

In this release, we are excited to introduce Grayscale Mode, giving console users more ways to optimize remote sessions when network conditions are limited. Easily switch between color and grayscale anytime during a session.
Enhanced Assist Agent: Displaying Admin or Helpdesk info

In this release, we are introducing an improvement to the Assist Agent that replaces the generic “Administrator” label with the actual name of the admin or helpdesk personnel assisting the user. If the name isn’t available, the email ID will be displayed. This ensures clearer, more personalized support interactions.

Minimum Requirements

Listed are the minimum requirements:

Android 8.0 or later
Workspace ONE Assist Console 26.04
Workspace ONE Intelligent Hub 24.11 or later
Workspace ONE UEM 2410 or later
For Android 13, Workspace ONE Intelligent Hub 24.11 or later
Chrome, Edge, Firefox, or Safari browsers
Remote Control on Samsung BYOD and COPE is available on OS 9.0 and later

Resolved Issues

AET-23372: Screen Capture issue on reboot during session.
AET-23153: Multi-monitor issue in Zebra for Android 14.
AET-23049: Proxy configuration for cellular network.
AET-23045: Device capture not loading until the session is reconnected or waiting for 10+ seconds.
AET-22156: Screen share issue in Spectralink (Android 10 OS).

Known Issues

We haven’t identified any notable known issues in this release. If you’re facing any problems, feel free to reach out to our support team.

Workspace ONE Assist 25.11.3 - April 2026

New Features

In this release, we’ve made a few updates that contain general quality and performance improvements, with no new features.

Minimum Requirements

Listed are the minimum requirements:

Android 8.0 or later
Workspace ONE Assist Console 25.11
Workspace ONE Intelligent Hub 24.06 or later
Workspace ONE UEM 24.06 or later
For Android 13, Workspace ONE Intelligent Hub 24.06 or later
Chrome, Edge, Firefox, or Safari browsers
Remote Control on Samsung BYOD and COPE is available on OS 9.0 and later

Resolved Issues

AET-23045 - Screen Capture loads only after reconnecting or waiting several seconds
AET-23049 - Proxy Configuration for cellular networks
AET-23153 - Multi-Monitor display issue on Zebra Android 14
AET-23372 - Screen capture issue during device boot mode

Known Issues

We haven’t identified any notable known issues in this release. If you’re facing any problems, feel free to reach out to our support team.

Workspace ONE Assist 25.11 - November 2025

New Features

Support for Boot mode

In this release, we are excited to announce that the Assist agent is now Direct Boot aware, enabling admins and support personnel to initiate remote Assist sessions on devices immediately after a reboot, even while the device remains locked. Previously, devices in this state could not be accessed remotely until the screen was unlocked.

Note: Devices must be connected to the network for remote sessions to be established.

Minimum Requirements

Listed are the minimum requirements:

Android 8.0 or later
Workspace ONE Assist Console – 25.11
Workspace ONE Intelligent Hub 24.06 or later, Workspace ONE UEM 24.06 or later
For Android 13, Workspace ONE Intelligent Hub 24.06 or later
Chrome, Edge, Firefox, or Safari browsers
Remote Control on Samsung BYOD and COPE is available on OS 9.0 and above

Resolved Issues

We are always working to improve Workspace ONE Assist with every release. There are no major bug fixes to report.

Known Issues

We haven’t identified any notable known issues in this release. If you’re facing any problems, feel free to reach out to our support team.

Workspace ONE Assist 25.11.3 - April 2026

New Features

In this release, we’ve made a few updates that contain general quality and performance improvements, with no new features.

Minimum Requirements

Listed are the minimum requirements:

Android 8.0 or later
Workspace ONE Assist Console 25.11
Workspace ONE Intelligent Hub 24.06 or later
Workspace ONE UEM 24.06 or later
For Android 13, Workspace ONE Intelligent Hub 24.06 or later
Chrome, Edge, Firefox, or Safari browsers
Remote Control on Samsung BYOD and COPE is available on OS 9.0 and later

Resolved Issues

AET-23045 - Screen Capture loads only after reconnecting or waiting several seconds
AET-23049 - Proxy Configuration for cellular networks
AET-23153 - Multi-Monitor display issue on Zebra Android 14
AET-23372 - Screen capture issue during device boot mode

Known Issues

We haven’t identified any notable known issues in this release. If you’re facing any problems, feel free to reach out to our support team.

Workspace ONE Assist 25.11 - November 2025

New Features

Support for Boot mode

Minimum Requirements

Listed are the minimum requirements:

Android 8.0 or later
Workspace ONE Assist Console – 25.11
Workspace ONE Intelligent Hub 24.06 or later, Workspace ONE UEM 24.06 or later
For Android 13, Workspace ONE Intelligent Hub 24.06 or later
Chrome, Edge, Firefox, or Safari browsers
Remote Control on Samsung BYOD and COPE is available on OS 9.0 and above

Resolved Issues

We are always working to improve Workspace ONE Assist with every release. There are no major bug fixes to report.

Known Issues

We haven’t identified any notable known issues in this release. If you’re facing any problems, feel free to reach out to our support team.

Workspace ONE Assist 25.09 - October 2025

New Features

In this release, the agent has been updated to support and target API level 35 (Android 15).

Minimum Requirements

Listed are the minimum requirements:

Android 8.0 or later
Workspace ONE Assist Console – 25.02
Workspace ONE Intelligent Hub 24.02 or later, Workspace ONE UEM 24.02 or later
For Android 13, Workspace ONE Intelligent Hub 24.02 or later
Chrome, Edge, Firefox, or Safari browsers
Remote Control on Samsung BYOD and COPE is available on OS 9.0 and above

Resolved Issues

AET-21773: Accessibility events are not triggered in the launcher web view on Android 15.

Known Issues

We haven’t identified any notable known issues in this release. If you’re facing any problems, feel free to reach out to our support team.

Workspace ONE Assist 25.06.02 - September 2025

New Features

In this release, we’ve made a few updates that contain general quality and performance improvements, with no new features.

Minimum Requirements

Listed are the minimum requirements:

Android 8.0 or later
Workspace ONE Assist Console – 25.02
Workspace ONE Intelligent Hub 24.02 or later, Workspace ONE UEM 24.02 or later
For Android 13, Workspace ONE Intelligent Hub 24.02 or later
Chrome, Edge, Firefox, or Safari browsers
Remote Control on Samsung BYOD and COPE is available on OS 9.0 and above

Resolved Issues

AET-21535: Streaming inconsistency in screen share session.
AET-21622: Disabled Sound notification.

Known Issues

We haven’t identified any notable known issues in this release. If you’re facing any problems, feel free to reach out to our support team.

Workspace ONE Assist 25.06.01 - August 2025

New Features

Accessibility permission update

In this release, we have changed how accessibility permissions work. Previously, when the service app was not available on the device, permission was requested each time a session was initiated with an attended agent. Now, permission will only be requested once during the initial session. If the user grants permission, it will be saved and not requested again in subsequent sessions. However, if the user declines permission during the first session, it will continue to be requested in every session thereafter.
Assist prompt update

In this release, we have modified how sessions start on the device. Now, when a session is initiated, the 'Start now' prompt won’t need user interaction. This means fewer pop-ups and less user interaction for attended mode.

Minimum Requirements

Listed are the minimum requirements:

Android 8.0 or later
Workspace ONE Assist Console – 25.02
Workspace ONE Intelligent Hub 24.02 or later
Workspace ONE UEM 24.02 or later
For Android 13, Workspace ONE Intelligent Hub 24.02 or later
Chrome, Edge, Firefox, or Safari browsers
Remote Control on Samsung BYOD and COPE is available on OS 9.0 and later

Resolved Issues

AET-21344: Accessibility enforced using App config doesn’t function during the second session when the permission wasn’t added by the user.

Known Issues

We haven’t identified any notable known issues in this release. If you’re facing any problems, feel free to reach out to our support team.

Workspace ONE Assist 25.06 - July 2025

New Features

Support for App Config

In this release, we are excited to introduce a new App Config option in Assist that allows organizations to enforce permissions like Accessibility and Draw Over Apps. If configured, sessions automatically terminate if the required permissions aren’t granted. Admins will receive real-time notifications in the console. If not configured, Assist will continue to work as usual.
Support for Remote Shell

In this release, we are excited to introduce Remote Shell support. It offers capabilities like our previous command line support, but with improved reliability and faster performance. No changes to the admin experience.

Minimum Requirements

Listed are the minimum requirements:

Android 8.0 or later
Workspace ONE Assist Console – 25.02
Workspace ONE Intelligent Hub 24.02 or later
Workspace ONE UEM 24.02 or later
For Android 13, Workspace ONE Intelligent Hub 24.02 or later
Chrome, Edge, Firefox, or Safari browsers
Remote Control on Samsung BYOD and COPE is available on OS 9.0 and later

Resolved Issues

AET-19766: Assist unexpectedly disconnects on Samsung Tablets (SM-T510) running Android 11.
AET-20021: Assist capture shows a black screen on the console for devices running Samsung Android 15.
AET-20023: Assist capture fails in landscape mode on Honeywell CK67 devices running Android 14.
AET-21222: Assist sessions on Zebra MC94 devices cannot start unless the ownership type is updated.

Known Issues

We haven’t identified any notable known issues in this release. If you’re facing any problems, feel free to reach out to our support team.

Workspace ONE Assist 25.02 - March 2025

New Features

Assist Configurations – Granular Controls Over Tools and Features at the Device Level

In this release, we are excited to introduce Assist configuration, a feature within the Unified Endpoint Management console. This feature gives administrators the ability to enable or disable specific tools and features, offering granular controls. With granular control at the Organization Group and Smart Group levels, you can now tailor privacy settings, tools, and features to meet your organization's needs.

Note
Requires UEM 24.10 and Assist 25.02
Introducing Experience Indicator and Notifications

In this release, we are excited to introduce a new Experience Indicator, which provides real-time feedback based on measured Round Trip Time (RTT). The indicator features three states: Green, Orange, and Red, each accompanied by a notification explaining the reason behind the current experience. This update helps users quickly understand the quality of their connection and take action if needed, enhancing overall user experience during Assist sessions.

Minimum Requirements

Listed are the minimum requirements:

Android 8.0 or later
Workspace ONE Assist Console – 25.02
Workspace ONE Intelligent Hub 23.10 or later
Workspace ONE UEM 23.06 or later
For Android 13, Workspace ONE Intelligent Hub 23.10 or later
Chrome, Edge, Firefox, or Safari browsers
Remote Control on Samsung BYOD and COPE is available on OS 9.0 and later

Resolved Issues

AET-18985: Chat - Localization issues - Doesn’t display messages properly.

Known Issues

We haven’t identified any notable known issues in this release. If you’re facing any problems, feel free to reach out to our support team.

Workspace ONE Assist 24.11.01 - February 2025

New Features

This release includes bug fixes and performance improvements, with no new features added.

Minimum Requirements

Listed are the minimum requirements:

Android 8.0 or later
Workspace ONE Assist Console – 24.08
Workspace ONE Intelligent Hub 23.04 or later
Workspace ONE UEM 23.02 or later
For Android 13, Workspace ONE Intelligent Hub 23.04 or later
Chrome, Edge, Firefox, or Safari browsers
Remote Control on Samsung BYOD and COPE is available on OS 9.0 and later

Resolved Issues

AET-18877: Attended mode - During an active screen sharing session, the password protection feature does not block the screen.
AET-18603: Attended mode - Screen share session enters the DR mode and does not recover while on the password screen.

Known Issues

We haven’t identified any notable known issues in this release. If you’re facing any problems, feel free to reach out to our support team.

Workspace ONE Assist 24.11 - December 2024

New Features

Branding update

The app now features a new logo and splash screens as part of our transition to Omnissa.

Minimum Requirements

Listed are the minimum requirements:

Android 8.0 or later
Workspace ONE Assist Console 24.08
Workspace ONE Intelligent Hub 23.04 or later
Workspace ONE UEM 23.02 or later
For Android 13, Workspace ONE Intelligent Hub 23.04 or later
Chrome, Edge, Firefox, or Safari browsers
Remote Control on Samsung BYOD and COPE is available on OS 9.0 and later

Resolved Issues

AET-18594: Panasonic swipe functionality is not working on version 8.0.
AET-18603: Mouse cursor scrolling functionality is not working.

Known Issues

We haven’t identified any notable known issues in this release. If you’re facing any problems, feel free to reach out to our support team.

Workspace ONE Assist 24.08 - October 2024

New Features

Improving Admin Experience with Real-Time Alerts and Feedback

In this release, we have enhanced the alerting framework to provide real-time alerts and feedback for common issues faced by console users. This feature allows for quick issue identification and resolution. New alerts include:
- No video stream because the device screen may be turned off. Click on the screen to turn it on.
- The Samsung Knox license is invalid.
- Permission for Knox has not been granted.
- Assist Stub service is not installed.
- Incorrect stub service is installed.
- Network Bandwidth is sub-optimal. This may result in degraded video stream performance.
Support for Android 15

Announcing support for Android devices running OS 15.

Minimum Requirements

Listed are the minimum requirements:

Android 7.0 or later
Workspace ONE Intelligent Hub 23.04 or later, Workspace ONE UEM 23.02 or later
For Android 13, Workspace ONE Intelligent Hub 23.04 or later
Chrome, Edge, Firefox, or Safari browsers
Remote Control on Samsung BYOD and COPE is available on OS 9.0 and later

Resolved Issues

AET-15798: Device doesn’t wake up on session start.
AET-17539: Troubleshooting logs - unable to access the logs path.

Known Issues

We haven’t identified any notable known issues in this release. If you’re facing any problems, feel free to reach out to our support team.

Workspace ONE Assist 24.03 - April 2024

New Features

Reduced latency and improved real-time streaming experience for Android devices

Workspace ONE Assist now supports improved streaming and controls for Android devices during a screen share session by leveraging hardware acceleration and efficient adaptation algorithms.

Improved Remoting Experience includes:
- Hardware accelerated video codec.
- Dynamic video codec negotiation.
- Adaptive bitrate based on measured network parameters.
Troubleshooting module for Android

Workspace ONE Assist now generates and stores log files and health indicators, which aid in troubleshooting any product-related issues.

Files are stored at the following path:
- Resource portal package –data\data\com.airwatch.rm.agent\files\assist-logs
- Play store package -data\data\com.airwatch.rm.agent.cloud\files\assist-logs
Note
The paths mentioned above are not accessible. To collect the logs, users should open the Assist app, select the troubleshoot option, and click 'Collect Logs'.

When the user clicks 'Collect Logs', files are compressed into a zip folder and copied to the following path.
- Resource portal package – sdcard\Android\data\com.airwatch.rm.agent\files\assist-logs.zip
- Play store package - sdcard\Android\data\com.airwatch.rm.agent.cloud\files\ assist-logs.zip
The following adb command can be utilized to collect logs from the device to the local machine

adb pull /sdcard/Android/data/com.airwatch.rm.agent/files/assist-logs.zip

Minimum Requirements

Listed are the minimum requirements:

Android 6.0 or later
Workspace ONE Assist Console – 24.03
Workspace ONE Intelligent Hub 22.10 or later, Workspace ONE UEM 22.10 or later
For Android 13, Workspace ONE Intelligent Hub 22.10 or later
Chrome, Edge, Firefox, or Safari browsers
Remote Control on Samsung BYOD and COPE is available on OS 9.0 and later

Resolved Issues

AET-15724: Certain Android devices have inverted streaming during active Assist screen share sessions.
AET-15779: Android - Samsung Galaxy Tab A7 (SM-T500) devices show a black screen during unattended Assist screen share session.

Known Issues

We haven’t identified any notable known issues in this release. If you’re facing any problems, feel free to reach out to our support team.

Workspace ONE Assist 23.10 - November 2023

New Features
Minimum Requirements
Resolved Issues
Known Issues

New Features

Support for unattended remote control on Motorola devices with the OEM configuration

Assist leverages Google screencast APIs and accessibility permissions to provide remote control capabilities on Motorola devices which often requires manual interactions to grant permissions, which is not ideal for unattended use cases.

With this release, we are adding support for remote control using the OEM configurations available through the “Moto OEMConfig” application.

Minimum requirements:
- OS 14
- Moto OEMConfig v13.03.0320 or later
Configurations for Moto OEMConfig application:
- Activate 'Managed Access' in application configuration.
- Activate 'Display over the other app settings' and add package name 'com.airwatch.rm.agent' (UEM resource portal) or 'com.airwatch.rm.agent.cloud' (playstore version) based on use cases.'
- 'Grant Access' for 'Remote Control.'
com.airwatch.rm.agent:
- Grant Access: True
- Package Name: 'com.airwatch.rm.agent' (UEM Resource portal)
- App Certificate: 54:BF:43:56:6C:CE:2A:53:3A:F0:85:E1:FB:B7:92:61:9D:B9:3E:D0:C2:DB:0C:A6:FA:D8:90:87:3F:9A:C2:90
com.airwatch.rm.agent.cloud:
- Grant Access: True
- Package Name: 'com.airwatch.rm.agent.cloud' (Playstore version)
- App Certificate: D2:4E:43:63:C4:1F:A7:08:55:1B:EA:4E:F4:27:4C:DF:FA:F3:80:01:D4:C1:0A:89:30:BA:4B:AA:2F:4F:47:35
Support for fine gesture controls on Android that allow actions like drag/drop, pattern unlocks, and long presses

Workspace ONE Assist now supports fine gesture controls on Android that allow actions like drag/drop, pattern unlocks, and long presses. With this enhancement, admins can now unlock devices remotely through an Assist session to continue troubleshooting or maintenance.
Improved resiliency of enrollment flows for Assist Android agent.

Workspace ONE Assist now supports detailed enrollment health check and retry mechanism in Android devices. With this enhancement, any failures that can be mitigated are handled without any manual interventions. Event logs within the UEM console now provide consistent enrollment status (Success/Failure).

Note: Android devices require Workspace ONE Intelligent Hub 23.09.
Support for Android 14

Announcing support for Android devices running OS 14.

Minimum Requirements

Listed are the minimum requirements:

Android 6.0 or later
Workspace ONE Assist Console – 23.10
Workspace ONE Intelligent Hub 22.06 or later, Workspace ONE UEM 2204 or later
For Android 13, Workspace ONE Intelligent Hub 22.10 or later
Chrome, Edge, Firefox, or Safari browsers
Remote Control on Samsung BYOD and COPE is available on OS 9.0 and later

Resolved Issues

AET-13632: Android Assist app notification showing empty content.

Known Issues

We haven’t identified any notable known issues in this release. If you’re facing any problems, feel free to reach out to our support team.

Workspace ONE Assist 23.07 - August 2023

New Features

Support for Remote View Only in Android Unattended mode

Remote Assist session with Unattended mode in Android always provided the Admin with full remote control capability even if the admin role in UEM did not have the Remote Control capability enabled for Assist.

In this Assist release, we have implemented role-based validation even when Unattended mode is used in Android. So, if the admin does not have the Remote Control permission for Assist enabled then the session will default to Remote View and Remote Control capability will not be available.
Support for dynamic shortcuts to Work Profile applications from the Assist console

On Android devices enrolled in Android Enterprise COPE mode, remote control functionality is only available within work profile applications , when the application is in the foreground of the device. However, the admin cannot navigate around the device, and the end user needs to manually launch each work application that might need troubleshooting.

In this Assist release, we have implemented the capability to retrieve the list of apps installed on the work profile side of the COPE enrolled device and they will be listed in the Shortcut tray within the Assist Console. This will help the admin to more easily access and navigate to the work apps without end-user intervention during troubleshooting.

Minimum Requirements

Listed are the minimum requirements:

Android 5.0 or later
Workspace ONE Assist Console 23.07
Workspace ONE Intelligent Hub 22.01 or later, Workspace ONE UEM 2203 or later
For Android 13, Workspace ONE Intelligent Hub 22.10 or later
Chrome, Edge, Firefox, or Safari browsers
Remote Control on Samsung BYOD and COPE is available on OS 9.0 and above

Current Limitations

This release has no known limitations.

Resolved Issues

AET-3125: RTL issue in Arabic and Hebrew in Android Assist.
AET-8621: The URL is RTL on the About page.
AET-8634: Messages have a layout issue on the chat box.
AET-9254: Frequent enrollments for the same EMMID are seen with a frequency of less than a minute.
AET-12203: Device skins for devices SM-T500 Galaxy Tab A7, SM-T505 Galaxy Tab A7, and SM-T505N Galaxy Tab A7.
AET-12454: Android Attended Assist shows a black screen on Remote Connection in Samsung (SM-A145R) devices not having KNOX.
AET-12471: After Feb 2023 updates, Assist shows a black Screen on the PIN entry page and then freezes while remotely connecting to Honeywell CT40 devices.
AET-12598: Remote Assist does not work when the language is set to Arabic.
AET-12931: A long press of the power button does not work on Zebra Android 11 with Assist.
AET-13205: The Power Button select area on the TC58 is a quarter inch above the power button as shown in the screenshot.

Known Issues

We haven’t identified any notable known issues in this release. If you’re facing any problems, feel free to reach out to our support team.

Workspace ONE Assist 23.02 - March 2023

New Features

Enhanced streaming performance with VP8 Encoding for Android devices

Workspace ONE Assist now supports VP8 encoding on Android devices to enhance streaming quality and performance during a screen share session across all supported browsers. With the support for VP8 encoding, Memory usage on the remote device will also see a reduced load. VP8 encoding is enabled by default and does not require any additional configurations.
Support for Remote Control in Motorola LEX 11 devices with Motorola APIs

Remote Control is now supported in Motorola LEX 11 devices. The Assist agent will leverage Motorola provided APIs to support remote control functionality within Assist. All functionalities that exist within Assist including touch and key injection events are now available through the Motorola remote management APIs.

Supported LEX L11 Firmware version – Starting from Android 11 release R3.3 (R40.33.10)
Support for viewing and controlling external monitors connected to Zebra devices using the Workstation Connect Cradle or Connect Hub

Zebra devices that are connected to external monitors through the Workstation Connect Cradle or Connect Hub can now be viewed and controlled through the remote session.

The Multi-Monitor button appears in the admin console when the Zebra device has an external monitor connected. It allows the admin to switch between the displays they want to view or control. Please note that only one monitor may be viewed or controlled at any given time.

Pre-requisites:
- The Zebra device must be connected through the docking station. The docking station must be connected to the monitor through an HDMI cable.
- The 'Force Desktop Mode' option must be enabled under Settings → Developer Options.
- The Zebra WorkStation connect application must be installed and 'Display Over Apps/Appear on Top' permission needs to be enabled.
- For non-tablet devices, we need to enable the DisplayDesktopOEM [com.displaylink.desktop.oem] application through profiles. By default, UEM may disable all system apps.
- Make sure the device is restarted after the above settings are configured.
- The supported firmware version is 11-31-27.00-RG-U00-STD-HEL-04 or later.
- Supported device models are EC50, EC55, ET51, ET56, L10A, TC21, TC21 HC, TC26, TC26 HC, TC52, TC52 HC, TC57, TC72, TC77.
Updated Privacy verbiage and Terms and Conditions verbiage on PIN entry screen in device

We have updated the verbiage displayed on our Privacy and the Terms and Conditions screens during the PIN entry process to be more relevant to the interaction between the Customer IT/Help Desk Org and the employees of the customer.

Minimum Requirements

Listed are the minimum requirements:

Workspace ONE Assist Console – 23.02
Android 5.0 or later
Workspace ONE Intelligent Hub 21.09 or later
Workspace ONE UEM 2109 or later
For Android 13, Workspace ONE Intelligent Hub 22.10 or later
Latest versions of Chrome, Edge, Firefox, or Safari
Remote Control on Samsung BYOD and COPE is available on OS 9.0 and later

Current Limitations

In some Android devices, the VP8 encoder does not support 100% zoom-in of the device screen in a remote session. When 100% is requested, the admin console zooms in the device screen only up to the maximum supported by the device hardware.
In Android devices, when the Assist agent 23.02 is used on Assist consoles earlier than the 23.02 version, streaming may be interrupted and show a grey screen on the admin console when any of the following actions occur in the remote session.
- Resizing of the browser window.
- Toggling ON/Off the Fit to Screen option.
- Collapsing the Device Summary panel.
The workaround to fix this is to change the Resolution from the tool bar of the Assist console which will resume the streaming.

Resolved Issues

AET-10918: Using the Buzz icon during a Chat from the admin console does not send a sound alert or vibration to the Android device.
AET-11095: Remote Connection fails on Sony devices with the last GA version of Assist agent.
AET-11144: Remote Connection fails when a private APN or Wi-Fi is used with proxy configuration.
AET-11318: Remote Connection fails in Android devices when using a proxy over HTTP with the Assist 22.10 agent.

Known Issues

AET-11286: In Zebra devices with an external monitor connected, the remote session may stop streaming when switched multiple times between the primary and secondary displays. The current workaround is to end the session when this happens and initiate a new session.

Workspace ONE Assist 22.10 - November 2022

New Features

Support for Android 13
- On Android 13, Google has introduced a new runtime permission for notifications that need to be granted by the user (which was pre-granted earlier). However, Workspace ONE Assist requires this runtime permission to be pre-granted to support Unattended remote control.
- Workspace ONE Intelligent Hub automatically grants the POST_NOTIFICATIONS permission to the Workspace ONE Assist agent. Please ensure both the Workspace One Intelligent Hub and Workspace ONE Assist agent are upgraded to the 22.10 version to support Unattended remote control on Android 13.

Minimum Requirements

Listed are the minimum requirements:

Workspace ONE Assist Console – 22.10.00.12
Android 5.0 or later
Workspace ONE Intelligent Hub 20.11 and later
Workspace ONE UEM 2011 or later
For Android 13, Workspace ONE Intelligent Hub 22.10 or later
Latest versions of Chrome, Edge, Firefox, or Safari
Remote Control on Samsung BYOD and COPE is available on OS 9.0 and later

Resolved Issues

We are always working to improve Workspace ONE Assist with every release. There are no major bug fixes to report.

Known Issues

We haven’t identified any notable known issues in this release. If you are facing any problems, feel free to reach out to our support team.

Workspace ONE Assist 22.04 - May 2022

New Features

Bug Fixes and Enhancements
- Enabled secure Remote Control on Android devices on a proxy network.
- Changed APIs to use the POST method instead of the GET method to avoid phishing attacks.
Simplifying provisioning of Unattended Samsung devices by allowing the Knox EULA permission to be accepted during Assist app installation

To simplify the provisioning of the Assist application, on a Samsung device used for Unattended purposes, the KNOX End User License Agreement can be accepted by the IT administrator at the time of app installation. Before Assist 22.04, the Samsung KNOX EULA permission was prompted during the first Remote Control session. This was an issue for unattended use cases where there were no users at the device end to accept permissions.

In Assist 22.04, on Samsung devices using the unattended Assist agent, the permissions will be prompted when the Assist application is installed. If the permission is not accepted during installation, then the permission is requested during the first remote control session.

Assist Attended mode will continue to request this permission during the first remote control session.
Introducing key-board shortcuts along with on-screen instructions to copy/paste within the Remote Shell tool

The Workspace ONE Assist Remote Shell tool is commonly used to troubleshoot and run commands on the remote device. One common action performed during the remote shell session is to copy/paste commands and other text, to and from the remote device. To simplify the use of the tool we have added keyboard shortcuts and provided on-screen guidance to access these shortcuts.

When a Windows device is used to access the Assist console, the commands to copy and paste are Ctrl+Insert and Ctrl+Shift+V. On a macOS device, the commands to copy and paste are Cmd+C and Cmd+V.
Streamlined User Experience for accepting Permissions prompts on Android attended mode

On Android devices used in attended mode and for which we do not have an OEM-signed Assist service application, there are multiple user permissions requested to provide a complete remote-control experience. End-user interactions include a one-time 4-digit PIN entry per session, granting a draw-over apps permission that facilitates the Whiteboard feature, and granting the accessibility permission to allow remote control within the device.

From Assist 22.04, to simplify and streamline the experience, there is a single information page displayed on both the device and the admin console, which provides information about the necessary permissions and the instructions to grant these permissions. The UI on the device will also automatically navigate the user to accept these permissions one by one.
Remotely View the entire device screen on Samsung COPE

On Samsung Android 11 and later devices enrolled on Android Enterprise COPE mode, remotely view the entire device, and remotely control work profile applications to provide optimal support to your employees.

Before Assist 22.04, due to Knox restrictions, Remote View and Control were only supported within the work profile applications. Since the home screen and the application launcher screen within the work profile tab are also considered personal, Assist was able to provide remote view and control capabilities only after the application was manually launched to the foreground by the end user. From Assist 22.04 onwards, the entire device can be remotely viewed including the home screen, settings, and all other screens on the work profile on Samsung devices.
Introducing Support for Workspace ONE Assist on Workspace ONE UEM Registered devices

Deliver a consistent remote support experience across managed and unmanaged devices with Workspace ONE Assist. Before this release, Assist was supported only on Workspace ONE Hub-managed devices for Android and iOS platforms. In Assist 22.04, we have introduced support for devices enrolled to UEM in hub registered mode. Administrators will now be able to perform screen share sessions on iOS and screen share, file manager, and command-line sessions on Android devices, registered to Workspace ONE UEM.

Note
Workspace ONE Assist is already supported on Windows 10/11 devices registered to Workspace ONE UEM.

Minimum Requirements

Listed are the minimum requirements:

Workspace ONE Assist Console - 22.04.00.12
Android 5.0 or later
Workspace ONE Intelligent Hub 20.04 and later.
Workspace ONE UEM 2004 or later.Latest versions of Chrome, Edge, Firefox (v80 and higher), or Safari.
Remote Control on Samsung BYOD and COPE is available on Android 9 and later.

Resolved Issues

We are always working to improve Workspace ONE Assist with every release. There are no major bug fixes to report.

Known Issues

We haven’t identified any notable known issues in this release. If you are facing any problems, feel free to reach out to our support team.

Download Instructions

For Legacy and Android Enterprise enrolled Fully Managed/COPE devices, download the Assist Agent and the Assist Service package specific to your OEM from Customer Connect and follow the included instructions. Push the App to your devices through Product Provisioning or Apps & Books.
For Android Enterprise enrolled BYOD devices, provision the Assist Agent and Assist Service package specific to your OEM from the managed Play Store.

Documentation

For information about Workspace ONE Assist, see the Workspace ONE Assist documentation available at Omnissa Docs.

Support Contact Information

To receive support, access Customer Connect.

For information about filing a Support Request in Customer Connect and using the Cloud Services Portal, see the Knowledge Base (KB) article How to file a Support Request in Customer Connect and via Cloud Services Portal.

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