Omnissa Workspace ONE Assist for Windows Desktop Release Notes

Omnissa Workspace ONE® Assist allows Omnissa Workspace ONE® UEM administrators to remotely access and troubleshoot devices in real time while respecting end-user privacy.

Workspace ONE Assist for Windows Desktop Release Notes describe the new features and enhancements in each release. This page contains a summary of the new capabilities, issues that have been resolved, and known issues that have been reported in each release over the last 18 months.

Workspace ONE Assist 26.08 - August 2026

New Features

• Support for Windows Server

  In this release, we are introducing support for Windows Server, including both Windows Server with Desktop Experience and Windows Server Core. For Windows Server with Desktop Experience, all capabilities currently available on the Windows platform are fully supported. For Windows Server Core, support is limited to File Manager and Shell functionalities.

Minimum Requirements

Listed are the minimum requirements for Windows Desktop and Windows Server.

Windows Desktop

• Workspace ONE Assist Console – 26.04
• Workspace ONE Intelligent Hub 25.06 or later
• Workspace ONE UEM 25.06 or later
• Microsoft-supported General Availability Channel Windows 11 (26H1/25H2/24H2/23H2), Windows 11 LTSC (2024), Windows 10 (22H2) and Windows 10 LTSC (21H2, 1809, 1607)
• Minimum .NET Framework 4.8
• Nvidia, AMD & Intel Graphic chipsets
• 64-bit processors (x86/x64 instruction set)
• Latest versions of Chrome, Edge, Firefox, or Safari browsers

Windows Server:

• Workspace ONE Assist Console - 26.04
• Workspace ONE Intelligent Hub 26.04 or later
• Workspace ONE UEM 26.04 or later
• Microsoft-supported Long-Term Servicing Channel (LTSC) Windows Server 2016, 2019, 2022, and 2025 (available in both Desktop Experience and Server Core options)
• Minimum .NET Framework 4.8
• Server with Desktop Experience - Nvidia, AMD & Intel Graphic chipsets
• 64-bit processors (x86/x64 instruction set)
• Latest versions of Chrome, Edge, Firefox, or Safari browsers

Current Limitation

AET-24431: Maintenance mode is supported only on Windows 10 version 2004 (Build 19041) and later

Resolved Issues

We are always working to improve Workspace ONE Assist with every release. There are no major bug fixes to report.

Known Issues

We haven’t identified any notable known issues in this release. If you’re facing any problems, feel free to reach out to our support team.

Workspace ONE Assist 26.04 - June 2026

New Features

• Enhanced Assist Agent- Displaying Admin/Helpdesk info

  In this release, we are introducing an improvement to the Assist Agent that replaces the generic “Administrator” label with the actual name of the admin or helpdesk personnel assisting the user. If the name isn’t available, the email ID will be displayed. This ensures clearer, more personalized support interactions.

Minimum Requirements

Listed are the minimum requirements:

• Workspace ONE Assist Console 26.04
• Workspace ONE Intelligent Hub 24.10 or later
• Workspace ONE UEM console 2410 or later
• A Microsoft supported Semi-Annual Channel Windows 11 Version 24H2 and Windows 10 and 11 LTSC Versions 2019/2021/2024
• Nvidia, AMD and Intel Graphic chipsets
• 64-bit processors (x86/x64 instruction set)
• Latest versions of Chrome, Edge, Firefox (Limited support), or Safari browsers

Resolved Issues

• AET-22992: Resolution does not revert to the default value after ending the session
• AET-23393: Admin is unable to open the taskbar and hidden controls during the session
• AET-22985: Assist Configuration failures for certain InvariantCulture languages

Known Issues

• AET-24090: Ending the session after a resolution change, and DR does not restore the resolution to its original value
• AET-23843: After resolution changes in a session, connecting or disconnecting a monitor setup result in a decoder error and a gray screen during capture

Workspace ONE Assist 25.11 - November 2025

New Features

• Introducing Maintenance mode

  This release has a new feature called Maintenance mode for Unattended Screen Share Sessions. This feature lets console users display a full-screen maintenance splash screen and blocks end-users from using Kiosks, POS systems, and other customer-facing devices while they work remotely. With customizable messaging and on-demand controls, maintenance mode helps protect troubleshooting activity, prevents unintended user interface, and ensures a cleaner, more secure experience.

  • Enabling Maintenance Mode immediately displays the splash screen and blocks all end-user input.
  • Console users also have the option to turn off the splash screen while keeping input blocked whenever needed.

• Introducing Advanced Keyboard Support

  This release has advanced keyboard features that ensure console users' typed input is correct on the end-user device, regardless of language or keyboard layout differences. Users also have the option to select the language or layout to align with the remote device, providing a more seamless and reliable option during screen-share sessions.

• Improved Assist Session Connectivity

  In this release, we are excited to announce enhancements to the Assist experience that make it easier for users to connect reliably.

  • Connection Instructions: Console users can now view clear, step-by-step connection instructions directly in the console.
  • Shareable Deep Link: To simplify launching the agent, we have introduced a deep link that can be shared with end users. This ensures a reliable connection, especially in cases where sessions take longer to start or encounter connectivity issues.
    These improvements are designed to reduce connection delays and streamline the user experience, making the Assist experience faster and more reliable.

Minimum Requirements

Listed are the minimum requirements:

• Workspace ONE Assist Console 25.11
• Workspace ONE Intelligent Hub 24.10 or later
• Workspace ONE UEM 24.06 or later
• Windows 10 devices running version 1803 or later for Enterprise and Professional editions only
• Windows 10 Enterprise Long-Term Servicing Channel (LTSC)
• Windows Enterprise IoT devices (*64-bit systems)
• Windows Enterprise IoT LTSC devices (*64-bit systems)
• Windows 11 devices running 21H1 or later for Enterprise and Professional editions only
• Nvidia, AMD, and Intel graphics chipsets
• 64-bit processors (x86/x64 instruction set)
• Latest versions of Chrome, Edge, Firefox, or Safari browsers

Resolved Issues

We are always working to improve Workspace ONE Assist with every release. There are no major bug fixes to report.

Known Issues

• AET-22165: Maintenance Mode restricts access correctly, but the UI toggle does not show as enabled.
• AET-21872: VP8 Streaming fails after ~30 minutes in long-running sessions
• AET-22180: Device Keyboard option still uses Admin AZERTY layout instead of the device QWERTY when selecting the device keyboard option.

Workspace ONE Assist 25.06 - July 2025

New Features

• Introducing Assist Experience Controller – Full Control for Screen Share Sessions

  In this release, we are excited to introduce Assist Experience Controller, a feature for console users to optimize remote sessions in real time.

  • Speed, Balanced & Custom modes: Choose the mode that fits your session. Speed for performance, Balanced for default optimization, or Custom for full control.

  • Resolution Picker: Adjust the remote device’s screen resolution to balance clarity and performance for the duration of the Assist session.

  • Advanced Settings: Disable animations, hide window contents while dragging, or blank the remote wallpaper for a better session experience.

  • Image Scaling: Improve performance during low bandwidth connections by scaling images for a faster, more responsive remoting experience.

• Introducing Grayscale Mode – Optimized Screen share sessions in Low Bandwidth Use cases

  In this release, we are excited to introduce Grayscale Mode, giving console users more ways to optimize remote sessions when network conditions are limited. Easily switch between color and grayscale anytime during a session.

• Expanded Unattended Access Support with Assist Configurations for Windows

  Customers can now configure unattended mode to fit their needs through Assist configurations. When Unattended Mode is enabled, you can choose between Guest or Admin modes for your devices.

  • Unattended Mode: Acts as the parent setting — activate or deactivate unattended access for groups of devices. Once enabled, select either Guest or Admin mode.
  • Guest Mode: Allows console users to join existing user sessions by entering an OTP. Ideal for kiosks, signage, and POS devices.
  • Admin Mode: Notifies the device user when a connection is attempted. If no response is received, screen is locked, the session connects automatically. Ideal for shared devices.

Minimum Requirements

Listed are the minimum requirements:

• Workspace ONE Assist Console 25.06
• Workspace ONE Intelligent Hub 24.04 or later
• Workspace ONE UEM 24.02 or later
• Windows 10 devices running version 1803 or later for Enterprise and Professional editions only
• Windows 10 Enterprise Long-Term Servicing Channel (LTSC)
• Windows Enterprise IoT devices (*64-bit systems)
• Windows Enterprise IoT LTSC devices (*64-bit systems)
• Windows 11 devices running 21H1 or later for Enterprise and Professional editions only
• Nvidia, AMD, and Intel graphics chipsets
• 64-bit processors (x86/x64 instruction set)
• Latest versions of Chrome, Edge, Firefox, or Safari browsers

Resolved Issues

• AET-19234: Extended monitor capture uses the primary screen’s scaling, resulting in a small capture.

Known Issues

• AET-21322: Multi Monitor - Intermittently, connecting a monitor during an active session does not display the option in the console.

Workspace ONE Assist 25.02 - March 2025

New Features

• Assist Configurations – Granular Controls Over Tools and Features at the Device Level

  In this release, we are excited to introduce Assist configuration, a feature within the Unified Endpoint Management console. This feature gives administrators the ability to enable or disable specific tools and features, offering granular controls. With granular control at the Organization Group and Smart Group levels, you can now tailor privacy settings, tools, and features to meet your organization's needs.

• Introducing Experience Indicator and Notifications

  In this release, we are excited to introduce a new Experience Indicator, which provides real-time feedback based on measured Round Trip Time (RTT). The indicator features three states: Green, Orange, and Red, each accompanied by a notification explaining the reason behind the current experience. This update helps users quickly understand the quality of their connection and take action if needed, enhancing overall user experience during Assist sessions.

Minimum Requirements

Listed are the minimum requirements:

• Workspace ONE Assist Console 25.02
• Workspace ONE Intelligent Hub 23.10 or later
• Workspace ONE UEM 23.06 or later
• Windows 10 devices running version 1803 or later for Enterprise and Professional editions only
• Windows 10 Enterprise Long-Term Servicing Channel (LTSC)
• Windows Enterprise IoT devices (*64-bit systems)
• Windows Enterprise IoT LTSC devices (*64-bit systems)
• Windows 11 devices running 21H1 or later for Enterprise and Professional editions only
• Nvidia, AMD, and Intel Graphic chipsets
• 64-bit processors (x86/x64 instruction set)
• Latest versions of Chrome, Edge, Firefox, or Safari browsers

Resolved Issues

• AET-19391: Inverted capture in screen share session.
• AET-16171: Agent crashes on Windows N Build.

Known Issues

We haven’t identified any notable known issues in this release. If you’re facing any problems, feel free to reach out to our support team.

Workspace ONE Assist 24.11.1 - January 2025

New Features

In this release, we’ve made a few updates addressing functionality and performance improvements with no new features.

Minimum Requirements

Listed are the minimum requirements:

• Workspace ONE Assist Console 24.08
• Workspace ONE Intelligent Hub 23.02 or later
• Workspace ONE UEM 23.02 or later
• Windows 10 devices running version 1803 or later for Enterprise and Professional editions only
• Windows 10 Enterprise Long-Term Servicing Channel (LTSC)
• Windows Enterprise IoT devices (*64-bit systems)
• Windows Enterprise IoT LTSC devices (*64-bit systems)
• Windows 11 devices running 21H1 or later for Enterprise and Professional editions only
• Nvidia, AMD, and Intel Graphic chipsets
• 64-bit processors (x86/x64 instruction set)
• Latest versions of Chrome, Edge, Firefox, or Safari browsers

Resolved Issues

We are always working to improve Workspace ONE Assist with every release. There are no major bug fixes to report.

Known Issues

We haven’t identified any notable known issues in this release. If you’re facing any problems, feel free to reach out to our support team.

Workspace ONE Assist 24.11 - December 2024

New Features

• GDI Screen Capture Support for Improved Reliability

  Workspace ONE Assist introduces GDI screen capture as a fallback solution to address black or Gray screen issues during screen share sessions.

  • Diagnostic Probing: At session startup, the encoder is probed to validate support for each available display.
    
  • Automatic Fallback: If DXGI or Media Foundation is not supported, the system automatically switches to GDI screen capture and VP8 encoding.
    
  • Broader Compatibility: This update ensures streaming functionality on devices lacking Media Foundation support.

• Branding updates for Omnissa

Minimum Requirements

Listed are the minimum requirements:

• Workspace ONE Assist Console 24.08
• Workspace ONE Intelligent Hub 23.02 or later
• Workspace ONE UEM 23.02 or later
• Windows 10 devices running version 1803 or later for Enterprise and Professional editions only
• Windows 10 Enterprise Long-Term Servicing Channel (LTSC)
• Windows Enterprise IoT devices (*64-bit systems)
• Windows Enterprise IoT LTSC devices (*64-bit systems)
• Windows 11 devices running 21H1 or later for Enterprise and Professional editions only
• Nvidia, AMD, and Intel Graphic chipsets
• 64-bit processors (x86/x64 instruction set)
• Latest versions of Chrome, Edge, Firefox, or Safari browsers

Resolved Issues

• AET-18827: Workspace ONE Assist v24.08 does not display the Attended/Unattended prompt when initiating a remote shell session on Kiosk devices.

Known Issues

We haven’t identified any notable known issues in this release. If you’re facing any problems, feel free to reach out to our support team.

Workspace ONE Assist 24.08 - October 2024

New Features

• Live Preview of all Connected Screens

  Workspace ONE Assist now supports live previews of all connected screens for Windows devices.

  • Seamless control: When enabled, easily manage and switch between multiple connected screens during remote Assist sessions.
  • Smooth Transitions: Experience a fluid workflow with quick and intuitive navigation across monitors.
  • Enhanced Visibility: Gain full visibility of all active screens at once, ensuring better remote support and management.

  This update enhances productivity by simplifying the management of multiple displays in real time, making remote assistance more efficient and effective.

• Improving Admin Experience with Real-Time Alerts and Feedback

  In this release, we have enhanced the alerting framework to provide real-time alerts and feedback for common issues faced by console users. This feature allows for quick issue identification and resolution.

  New alerts include:

  • Video stream failure due to Windows DXGI capture error.
  • Network Bandwidth is sub-optimal. This may result in degraded video stream performance.

Minimum Requirements

Listed are the minimum requirements:

• Workspace ONE Assist Console 24.08
• Workspace ONE Intelligent Hub 23.02 or later
• Workspace ONE UEM 23.02 or later
• Windows 10 devices running version 1803 or later for Enterprise and Professional editions only
• Windows 10 Enterprise Long-Term Servicing Channel (LTSC)
• Windows Enterprise IoT devices (*64-bit systems)
• Windows Enterprise IoT LTSC devices (*64-bit systems)
• Windows 11 devices running 21H1 or later for Enterprise and Professional editions only.
• Nvidia, AMD & Intel Graphic chipsets
• 64-bit processors (x86/x64 instruction set)
• Latest versions of Chrome, Edge, Firefox, or Safari browsers

Resolved Issues

• AET-15400: Assist Windows Agent generates random PowerShell files
• AET-15367: Extended displays are identified incorrectly.
• AET-18158: Connection defaults to Attended mode for Assist Windows Agent upon device reboot, service restart, or RDP sign-out.
• AET-12235: Assist Agent shows an error alert message related to the Notification service during installation.
• AET-16011: Modified Assist Agent installer to provision for all users (device-wide) during installation.
• AET-13519: Gray/Empty screen capture.

Known Issues

• AET-15758: Assist Windows application shows two shortcuts in the Startup menu.

Workspace ONE Assist 24.03 - April 2024

New Features

• Troubleshooting module for Windows

  Workspace ONE Assist now generates and stores health indicators, which aid in troubleshooting any product-related issues.

  Files are stored at the following path, C:\ProgramData\Assist\Logs\

Minimum Requirements

Listed are the minimum requirements:

• Workspace ONE Assist Console – 24.03

• Workspace ONE Intelligent Hub 22.10 or later

• Workspace ONE UEM 22.10 or later

• Windows 10 devices running version 1803 or later for Enterprise and Professional editions only

• Windows 10 Enterprise Long-Term Servicing Channel (LTSC)

• Windows Enterprise IoT devices (*64-bit systems)

• Windows Enterprise IoT LTSC devices (*64-bit systems)

• Windows 11 devices running 21H1 or later for Enterprise and Professional editions only

• Nvidia, AMD & Intel Graphic chipsets

• 64-bit processors (x86/x64 instruction set)

• Latest versions of Chrome, Edge, Firefox, or Safari browsers

Resolved Issues

• AET-15237: Screen share session has blurry streaming.

• AET-15288: Streaming orientation is incorrect when streaming a portrait screen.

• AET-15575: While using the Virtual Keyboard, some inputs are dropped during a long screen share session.

• AET-15734: The Assist Application, which has been whitelisted in the Kiosk Profile within UEM, is not visible on the Kiosk User Desktop.

Known Issues

• AET-15758: Assist Windows application shows two shortcuts in the Startup menu.

Workspace ONE Assist 23.10 - November 2023

New Features

• Expanded support for Unattended mode across all Corporate owned Windows devices

  In this release, we have expanded the support for unattended mode on all corporate-owned Windows devices. Windows devices with Azure AD or Domain joined is no longer a requirement for unattended screen share sessions.

• Reduced latency and improved real-time streaming experience for Windows devices

  Workspace ONE Assist now supports improved streaming and controls for Windows devices during a screen share session by leveraging hardware acceleration and efficient adaptation algorithms.

  Improved remoting experience includes:

  • Hardware accelerated video codec.
  • Dynamic video codec negotiation.
  • Adaptive bitrate based on measured network parameters.

Minimum Requirements

Listed are the minimum requirements:

• Workspace ONE Assist Console 23.10

• Workspace ONE Intelligent Hub 22.06 or later

• Workspace ONE UEM 2204 or later

• Windows 10 devices running version 1803 or later for Enterprise and Professional editions only

• Windows 10 Enterprise Long-Term Servicing Channel (LTSC)

• Windows Enterprise IoT devices (*64 bit systems)

• Windows Enterprise IoT LTSC devices (*64-bit systems)

• Windows 11 devices running 21H1 or later for Enterprise and Professional editions only

• Nvidia, AMD & Intel Graphic chipsets

• 64-bit processors (x86/x64 instruction set)

• Latest versions of Chrome, Edge, Firefox, or Safari browsers

Resolved Issues

• AET-13956: A black screen/capture is seen when connecting to a share screen session.

Known Issues

• AET-14143: Multi-monitor icon is seen even after disconnecting the monitors in an active session.

Workspace ONE Assist 23.07 - August 2023

New Features

• Support for Unattended mode on Windows 10 IOT Enterprise OS version

  Remote Assist sessions were defaulting to Attended mode on the Win10 IOT Enterprise OS versions that had the OperatingSystemSKU value as 188. In this release, we have added support for Unattended mode on these OS versions as well.

Minimum Requirements

Listed are the minimum requirements:

• Workspace ONE Assist Console 23.07

• Workspace ONE Intelligent Hub 22.03 or later

• Workspace ONE UEM 22.03 or later

• Windows 10 devices running version 1803 or later for Enterprise and Professional editions only.

• Windows 10 Enterprise Long-Term Servicing Channel (LTSC)

• Windows Enterprise IoT devices (*64-bit systems)

• Windows Enterprise IoT LTSC devices (*64-bit systems)

• Windows 11 devices running 21H1 or later for Enterprise and Professional editions only.

• Nvidia, AMD & Intel Graphic chipsets

• 64-bit processors (x86/x64 instruction set)

• Latest versions of Chrome, Edge, Firefox, or Safari browsers

Current Limitations

This release has no known limitations.

Resolved Issues

• AET-5206: RTL issue in Hebrew in Windows Assist.
• AET-6885: Assist - Win10 LTSC/Kiosk - Logs section in the App UI keeps loading until the user is given access permission to the Assist folder in C:/Program Data
• AET-11471: CFD - Share Screen function of Remote Assist for Windows desktop devices does not allow Japanese input on some applications.
• AET-11755 (Windows Hub v23.10): CFD - WorkspaceONE.Assist.Agent.exe becomes Zombie processes.
• AET-12874: Layout issue for Collect logs tooltip.

Known Issues

We haven’t identified any notable known issues in this release. If you’re facing any problems, feel free to reach out to our support team.

Workspace ONE Assist 23.02 - March 2023

• New Features
• Minimum Requirements
• Resolved Issues
• Known Issues

New Features

• Improved reliability of Assist connections in Windows platform

  When an Assist session is started by an Admin from the UEM console, the connection is established with the remote device automatically. However, assist sessions sometimes end in request timeouts due to various factors. One of the common reasons for this is due to Hub not processing the Remote Management command in time to wake up the Assist agent on the device.

  To prevent these request timeouts, we have introduced an alternate mechanism to invoke the Assist agent on the device. This is achieved by sending a notification from the Assist Console/Server to the device using the Windows Notification Service (WNS).

  This ensures that the Assist agent doesn't always rely on the Hub to get invoked. This in turn improves the reliability of Assist connections by significantly reducing the timeouts.

• Updated Privacy verbiage and Terms and Conditions verbiage on PIN entry screen in device

  We have updated the verbiage displayed on our Privacy and the Terms and Conditions screens during the PIN entry process to be more relevant to the interaction between the Customer IT/Help Desk Org and the employees of the customer.

Minimum Requirements

Listed are the minimum requirements:

• Workspace ONE Assist Console – 23.02

• Workspace ONE Intelligent Hub 21.07 or later

• Workspace ONE UEM 2109 or later

• Windows 10 devices running version 1803 or later for Enterprise and Professional editions only

• Windows 10 Enterprise Long-Term Servicing Channel (LTSC)

• Windows Enterprise IoT devices (*64-bit systems)

• Windows Enterprise IoT LTSC devices (*64-bit systems)

• Windows 11 devices running 21H1 or later (Enterprise and Pro) only

• Nvidia, AMD & Intel Graphic chipsets

• 64-bit processors (x86/x64 instruction set)

• Latest versions of Chrome, Edge, Firefox, or Safari

Resolved Issues

• AET-11360: Ctrl+Alt+Del shortcut does not work as expected on Windows desktops when the device is in a locked state.

• AET-11167: In Windows desktops, the CPU Utilization Percentage in the Process List page of the Assist session always shows 0%.

Known Issues

• AET-11473: Some File Manager events are not captured as part of the Event logging in Windows and MacOS platforms.

Workspace ONE Assist 22.10.01 - January 2023

New Features

In this release, we’ve made a few updates containing general quality and performance improvements with no new features.

Minimum Requirements

Listed are the minimum requirements:

• Workspace ONE Assist Console – 22.10.00.12

• Workspace ONE Intelligent Hub 20.11 or later

• Workspace ONE UEM 2011 or later

• WIN 10 Anniversary Edition or later (Enterprise and Pro)

• Nvidia, AMD & Intel Graphic chipsets

• 64-bit processors (x86/x64 instruction set)

• Latest versions of Chrome, Edge, Firefox, or Safari

• For Remote Assist to work with no user logged in, the Workspace ONE UEM should be 2210 or later and the Workspace ONE Intelligent Hub should be 22.06 or later.

Resolved Issues

• AET-10967: After upgrading Assist to 2210, closing the RDP session logs off the entire session.

Known Issues

• AET-10378: Assist Session and RDP instance cannot be run simultaneously.

Workspace ONE Assist 22.10 - November 2022

New Features

• Support for Bi-directional Clipboard functionality

  Clipboard functionality allows IT/Helpdesk Admins to copy & paste text to and from the Remote device. This feature provides the ability to copy & paste large strings of text from the admin's local machine onto the remote device and vice versa. This improves efficiency in troubleshooting and average handling time.

• Support for Remote Assist session when no user is logged in to the device

  • In earlier releases, when an admin initiated a remote assist session from the UEM console on a Windows device with no user logged in, the remote assist session failed to establish.
  • With the current release, this has been addressed and the admin should be able to successfully perform a remote assist session even when there is no user logged into the remote device.
  • The minimum UEM Version should be 2210 or later and the Windows Hub version should be 22.06 or later for this change to work.

• Support for Unattended mode on Windows 10 IOT Enterprise LTSC Version

  Remote Assist sessions were defaulting to Attended mode on the Win10 IOT Enterprise LTSC OS. In this release, we have added support for Unattended mode on the IOT Enterprise LTSC OS .

Minimum Requirements

Listed are the minimum requirements:

• Workspace ONE Assist Console – 22.10.00.12

• Workspace ONE Intelligent Hub 20.11 or later

• Workspace ONE UEM 2011 or later

• WIN 10 Anniversary Edition or later (Enterprise and Pro)

• Nvidia, AMD & Intel Graphic chipsets

• 64-bit processors (x86/x64 instruction set)

• Latest versions of Chrome, Edge, Firefox, or Safari

• For Remote Assist to work with no user logged in, the Workspace ONE UEM should be 2210 or later and the Workspace ONE Intelligent Hub should be 22.06 or later.

Current Limitations

Clipboard feature is not supported in Firefox & Safari browsers.

Resolved Issues

• AET-9101: Remote Assist session fails on Windows devices having Null or Dummy Serial Number though the device UDID is unique across these devices.

• AET-10304: Remote Session Initiation gets stuck at step 4 in Lenovo X13 or T14 windows 10 10.0.19044 21H2 Enterprise LTSC laptops if the device is locked.

Known Issues

We haven’t identified any notable known issues in this release. If you’re facing any problems, feel free to reach out to our support team.

Workspace ONE Assist 22.04 - May 2022

• New Features
• Minimum Requirements
• Resolved Issues
• Known Issues

New Features

• Bug Fixes and Security Enhancements

  Changed APIs to use the POST method instead of the GET method to avoid phishing attacks.

Minimum Requirements

Listed are the minimum requirements:

• Workspace ONE Assist Console – 22.04.00.05

• Workspace ONE Intelligent Hub 20.04 or later

• Workspace ONE UEM 2004 or later

• Unattended Mode requires Workspace ONE Intelligent Hub 20.11 or later

• Unattended Mode requires Workspace ONE UEM 2011 or later

• WIN 10 Anniversary Edition or later (Enterprise and Pro)

• nVidia, AMD, and Intel Graphic chipsets, 64-bit processors (x86/x64 instruction set)

• Latest versions of Chrome, Edge, Firefox, or Safari

Resolved Issues

We are always working to improve Workspace ONE Assist with every release. There are no major bug fixes to report.

Known Issues

We haven’t identified any notable known issues in this release. If you’re facing any problems, feel free to reach out to our support team.

Download Instructions

Download the Windows Desktop Assist agent from the My Workspace ONE portal and follow the included instructions. Push the Application through Product Provisioning or Apps & Books.

Documentation

For information about Workspace ONE Assist, see the Workspace ONE Assist documentation available at Omnissa Docs.

Support Contact Information

To receive support, access Customer Connect.

For information about filing a Support Request in Customer Connect and using the Cloud Services Portal, see the Knowledge Base (KB) article How to file a Support Request in Customer Connect and via Cloud Services Portal.