Skip to main content

February 20, 2025

Status of Unmanaged Machines

Unmanaged machines, which are physical computers or virtual machines that are not managed by vCenter Server, can be in various states of operation and availability. In View Administrator, you can track the status of unmanaged machines in the right-hand column of the Machines page under the Others tab.

The following table shows the operational state of unmanaged machines that are displayed in View Administrator. A machine can be in only one state at a time.

Status of Unmanaged Machines
StatusDescription
StartupView Agent or Horizon Agent has started on the machine, but other required services such as the display protocol are still starting. The agent startup period allows other processes such as protocol services to start up as well.
ValidatingThis state occurs after View Connection Server first becomes aware of the machine, typically after View Connection Server is started or restarted, and before the first successful communication with View Agent or Horizon Agent on the machine. Typically, this state is transient. It is not the same as the Agent unreachable state, which indicates a communication problem.
Agent disabledThis state can occur if View Connection Server disables View Agent or Horizon Agent. This state ensures that a new desktop session cannot be started on the machine.
Agent unreachableView Connection Server cannot establish communication with View Agent or Horizon Agent on the machine. The machine might be powered off.
Invalid IPThe subnet mask registry setting is configured on the machine, and no active network adapters have an IP address within the configured range.
Agent needs rebootA View component was upgraded, and the machine must be restarted to allow View Agent or Horizon Agent to operate with the upgraded component.
Protocol failureA display protocol did not start before the View Agent or Horizon Agent startup period expired. Note: View Administrator can display machines in a Protocol failure state when one protocol failed but other protocols started successfully. For example, the Protocol failure state might be displayed when HTML Access failed but PCoIP and RDP are working. In this case, the machines are available and Horizon Client devices can access them through PCoIP or RDP.
Domain failureThe machine encountered a problem reaching the domain. The domain server was not accessible, or the domain authentication failed.
Configuration errorThe display protocol such as RDP or another protocol is not enabled.
Unassigned user connectedA user other than the assigned user is logged in to a machine in a dedicated-assignment pool. For example, this state can occur if an administrator logs in to the unmanaged machine without using Horizon Client.
Unassigned user disconnectedA user other than the assigned user is logged in and disconnected from a machine in a dedicated-assignment pool.
UnknownThe machine is in an unknown state.
AvailableThe desktop-source computer is powered on and the desktop is ready for a connection. In a dedicated pool, the desktop is assigned to a user. The desktop starts when the user logs in.
ConnectedThe desktop is in a session and has a remote connection to a Horizon Client device.
DisconnectedThe desktop is in a session, but it is disconnected from the Horizon Client device.

Was this page helpful?

Provide feedback for this topic

Was this topic helpful?

Please do not include any personal or confidential information.

Generating link…