General and Hardware Requirements for Omnissa Workspace ONE Assist

Both SaaS and On-Premises customers must meet minimum requirements before using Workspace ONE Assist.

General Requirements

SaaS customers must meet only the general requirements listed here.

Requirements	Minimum
Supported Browsers for Admins	Latest version of Google Chrome, Firefox, Safari, or Edge. Only Chrome and Edge support the File Manager and Clipboard features.
Workspace ONE ™ UEM version	Workspace ONE UEM 9.2 or later with the ARM add-on.

Hardware Requirements (for On-Premises Servers)

In addition to the general requirements, on-premises customers must also meet the hardware requirements.

Workspace ONE Assist Server (On-Premises Server)

Hardware	Minimum
CPUs	2.4 GHz Processors, 4 Logical Processors, 2 CPUs, 2 Core 2x2 or 4 physical depending on machine type, virtual machine, or physical.
Memory	16 GB
Hard Drive IOPS	200
Hard Drive Space	100 GB for OS drive

Workspace ONE Assist Database Server (for On-Premises Server)

Hardware	Minimum
CPUs	2.4 GHz Processors, 4 Logical Processors, 2 CPUs, 2 Core 2x2 or 4 physical depending on the machine type, virtual machine, or physical.
Memory	16 GB
Hard Drive IOPS	200
Hard Drive Space	200 GB for databases

Bandwidth

Hardware	Minimum
Average Remote Session Requirement	1 MB/per minute (17 kbps)

On-Premises Hardware Scaling Requirements

Use the following requirements as a basis for creating an effective Workspace ONE Assist system that scales to your on-premises environment.

These requirements do not include network equipment such as load balancers or monitoring servers. All the arrangements presented here offer a high system availability in active and passive modes.

# Devices / # of Concurrent Remote Sessions / # of Concurrent Enrollments	Core Server (all in one)	DB Server	CP Server	CAP Server
Less than 1000 / Up to 50 sessions / 5 enrollments per sec	1 server (2 CPUs, 32 GB RAM, 250 GB HDD): * Windows 2012, 2016 w/GUI, or 2019 (w/GUI) * MS SQL 2014–2019 Express (if DB is on the same server).	1 server, optional (2 CPUs, 8 GB RAM, 250 GB HDD): * Windows 2012, 2016 w/GUI, or 2019 (w/GUI). * MS SQL 2014–2019 Express.	n/a	n/a
1000–10,000 / Up to 50 sessions / 5 enrollments per sec	1 server (2 CPUs, 32 GB RAM, 250 GB HDD): * Windows 2012, 2016 w/GUI, or 2019 (w/GUI) * MS SQL 2014–2019 Standard/Enterprise (if DB is on same server).	1 server, optional (2 CPUs, 8 GB RAM, 250 GB HDD): * Windows 2012, 2016 w/GUI, or 2019 (w/GUI). * MS SQL 2014–2019 Standard/Enterprise(SQL Always ON is supported)	n/a	n/a
10,000–100,000 / Up to 50 sessions / 5 enrollments per sec	1 server (2 CPUs, 32 GB RAM, 250 GB HDD): * Windows 2012, 2016 w/GUI, or 2019 (w/GUI)	1 server, optional (2 CPUs, 16 GB RAM, 250 GB HDD): * Windows 2012, 2016 w/GUI, or 2019 (w/GUI). * MS SQL 2014–2019 Standard/Enterprise (SQL Always ON is supported)	n/a	n/a
100,000–500,000 / Up to 100 sessions / 20 enrollments per sec	n/a	SQL cluster (2 CPUs, 32 GB RAM, 250 GB HDD): * Windows 2012, 2016 w/GUI, or 2019 (w/GUI). * MS SQL 2014–2019 Standard/Enterprise (SQL Always ON is supported)	2 servers (4 CPUs, 16 GB RAM, 250 GB HDD: * Windows 2012, 2016 w/GUI, or 2019 (w/GUI).	2 servers (4 CPUs, 32 GB RAM, 250 GB HDD: * Windows 2012, 2016 w/GUI, or 2019 (w/GUI).
500,000–1 million / Up to 200 sessions / 40 enrollments per sec	n/a	SQL cluster (4 CPUs, 32–64 GB RAM, 1 TB HDD): * Windows 2012, 2016 w/GUI, or 2019 (w/GUI). * MS SQL 2014–2019 Standard/Enterprise (SQL Always ON is supported)	4 servers (8 CPUs, 16 GB RAM, 250 GB HDD: * Windows 2012, 2016 w/GUI, or 2019 (w/GUI).	4 servers (8 CPUs, 32 GB RAM, 250 GB HDD: * Windows 2012, 2016 w/GUI, or 2019 (w/GUI).

On-Premises Software Requirements

Ensure that you meet the following software requirements to run Workspace ONE Assist.

SaaS and On-Premises Device Software Requirements

For a full listing of platform-specific software requirements for devices, see Supported Platforms and Configure End-User Devices.

On-Premises Installation Software Requirements

Workspace ONE Assist Server

Requirement	Description
Operating System	Microsoft Windows Server 2022 (w/GUI), 2019 (w/GUI), 2016 (w/GUI), or 2012 R2.
Software	Microsoft .NET Framework 4.8
Server Roles *	Application Server Web Server IIS
Features **	.NET Framework 4.7 Features .NET Framework 4.7.2 ASP .NET 4.7 WCF Services HTTP Activation Named Pipe Activation TCP Activation and TCP Port Sharing Message Queuing Services Windows Process Activation Service Process Model .NET Environment 3.5 Configuration APIs

* These roles are not required on the Connection Proctor (CP) servers for medium and multiple server deployments. The ONLY software requirement on Connection Proctor (CP) servers is .NET Framework 4.8 or newer.

Workspace ONE Assist Database

Requirement	Description
Operating System	Microsoft Windows Server 2022, 2019, 2016, or 2012 R2.
Software	MS SQL Server of any of the following versions. 2014 Standard or Enterprise 2016 Standard or Enterprise 2017 Standard or Enterprise 2019 Standard or Enterprise Express 2014 or later (only for deployments with less than 2000 devices) MS SQL Management Studio 17 (only when SQL Server Express 2014 or later is used). Microsoft .Net Framework 4.8 SQL Always ON is supported Microsoft SQL Server Management Objects (SMO) DLL

Requirement

Description

Operating System

Microsoft Windows Server 2022, 2019, 2016, or 2012 R2.

Software

MS SQL Server of any of the following versions.
- 2014 Standard or Enterprise
- 2016 Standard or Enterprise
- 2017 Standard or Enterprise
- 2019 Standard or Enterprise
- Express 2014 or later (only for deployments with less than 2000 devices)
MS SQL Management Studio 17 (only when SQL Server Express 2014 or later is used).
Microsoft .Net Framework 4.8
SQL Always ON is supported
Microsoft SQL Server Management Objects (SMO) DLL

Database Settings Created Automatically During Installation

You must have a server admin account (or equivalent) for these elements to auto-create when you install Workspace ONE Assist.

Note: Each of these elements is created automatically on the Database Server when the installer runs.

Server Roles	Sysadmin. Bulkadmin. Dbcreator.
User Mapping	Dbowner. Dbbackupoperator. SQLAgent dependent. serverGroup dependent.
Users	Apdbuser Server role: Db_creator. Database role: Db_owner for all Aetherpal user databases. On MSDB, the database role is to create SQL jobs. [SQLAgentOperatorRole] [SQLAgentReaderRole] {SQLAgentUserRole] Apadminuser Server role: Db_creator, to create multitenant databases. Database role: Db_owner for all Aetherpal user databases. On MSDB, the database role is to create SQL jobs. [SQLAgentOperatorRole] [SQLAgentReaderRole] {SQLAgentUserRole]

Domain Name Service

Domain Name Service is optional for on-premises multiple server deployments of Workspace ONE Assist. Domain Name Service is NOT required on single-server deployments (App+Core+Portal+CP).

In multiple server deployments, the Workspace ONE Assist server requires a forward lookup zone and three DNS records within the forward lookup zone. These records enable devices to communicate properly with the components within the Workspace ONE Assist server. The forward lookup zone, the host record, and the service records all must point to the Workspace ONE Assist server.

Requirement Description

Requirement	Description
Forward Lookup Zone	Create a forward lookup zone that points to your Workspace ONE Assist server. The forward lookup zone must be named. `controlplane.aetherpal.internal`
Host (A) Record	The Host (A) Record must be named the following. `admin` If the Workspace ONE Assist Server is behind a load balancer, then the Host (A) Record must point to the internal IP address of the VIP (also known as Virtual IP) for the load-balanced pool. If the Workspace ONE Assist server is not behind a load balancer, then the Host (A) Record must point to the Workspace ONE Assist Server IP address.
Service Coordinator Service Records	Record type: SRV. Domain: controlplane.aetherpal.internal Service: _svc. Protocol: _tcp. Priority: 0 Weight: 0 Port number: 8870 Host Offering this service: admin.controlplane.aetherpal.internal

Forward Lookup Zone

Create a forward lookup zone that points to your Workspace ONE Assist server. The forward lookup zone must be named.

controlplane.aetherpal.internal

Host (A) Record

The Host (A) Record must be named the following.

admin

If the Workspace ONE Assist Server is behind a load balancer, then the Host (A) Record must point to the internal IP address of the VIP (also known as Virtual IP) for the load-balanced pool.
If the Workspace ONE Assist server is not behind a load balancer, then the Host (A) Record must point to the Workspace ONE Assist Server IP address.

Service Coordinator Service Records

Record type: SRV.
Domain: controlplane.aetherpal.internal
Service: _svc.
Protocol: _tcp.
Priority: 0
Weight: 0
Port number: 8870
Host Offering this service: admin.controlplane.aetherpal.internal

Custom Lookup Zone

You can use a custom Forward Lookup Zone with the Domain Name Service in place of the prescribed zone above. Full instructions on entering a custom lookup zone are provided in steps 11 and 14 of the Advanced (Custom) Installation of Workspace ONE Assist. See Advanced (Custom) Installation of Workspace ONE Assist.

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