Setting Up the Extension

Setting up the extension involves three steps: configuring ITSM systems centrally in Hub Services Console, creating a user group in Access Console, and configuring an admin role in Hub Services Console. Complete these steps in order.

Configure ITSM Systems Centrally — Super Admin Flow

Step 1: Set Up ITSM Browser Plugin Integration in Hub Services Console

1. Sign in to Hub Services Console with a Super Admin account.

2. Go to External Integrations → Available Integrations → ITSM Browser Plugin and click Set Up.

3. Click + Add URL to add ITSM URL & Device Identifier (XPath) configurations.

4. Click Done after adding one or more ITSM URL & Device Identifier (XPath) configurations.

5. Two OAuth2 Client IDs are generated automatically in Access Console:

   Browser	Client ID the extension sends
   Chrome	itsm-chrome-extension
   Microsoft Edge	itsm-edge-extension

6. Click on the Client IDs to verify their existence in Access Console.

Step 2: Create a User Group in Access Console and Add Users

1. Sign in to Access Console with an Admin account.
2. Go to Accounts → User Groups.
3. Click Create User Group (or Add Group, depending on your UI).
4. Enter a meaningful Group Name, for example: ITSM Chrome Extension Users.
5. (Optional) Add a Description noting that this group is used for the ITSM Chrome Extension access.
6. Save the group.
7. Open the newly created group and go to the Members / Users tab.
8. Click Add Users and select all users (or a pilot set of users) who should:
   • Use the Workspace ONE Browser Plugin, and/or
   • Access device details from UEM via the extension.
9. Save your changes.

You'll reference this group when creating the Admin Role in Hub Services Console in the next step.

Step 3: Configure Admin Role in Hub Services Console

1. In Hub Services Console, navigate to Admin Configurations → Admin Roles.
2. Click Add New Admin.
3. Select the User Group you created in Access Console.
4. Assign the ITSM Service Desk Associate role to this group and save.

Configuring the Extension - Service Desk Associate Flow

After completing the Access Console and Hub Services configuration, open the extension and enter your server settings.

To open the Options page:

1. Click the Workspace ONE Browser Plugin icon in the browser toolbar.
2. Click Options (or right-click the extension icon and select Options).

Server Configuration:

1. In the Server Configuration section, enter your Hub Services URL.
2. Click Authenticate and sign in with user credentials from the User Group created in Access.
3. When prompted "Workspace ONE Browser Plugin has requested additional permissions.", click Enable.

This is a one-time grant for the Hub Services tenant.