Sync Omnissa Access Directory to Correct Domain Information

If you have an existing Omnissa Access directory in which the user domain is incorrect or missing, you must check the domain settings and sync the directory again. Checking the domain settings is required so that users or groups that have the same name in different Active Directory domains are synced to the Omnissa Access directory successfully and users can log in.

Procedure

1. In the Omnissa Access Integrations > Directories page, select the directory to sync.

2. Click Sync Settings and click Mapped Attributes.

3. In the Mapped Attributes page, verify that the Omnissa Access attribute domain is mapped to the correct attribute name in Active Directory.

   The domain attribute is typically mapped to the canonicalName attribute in Active Directory.

   The domain attribute is not marked Required.

4. Click Save and then click SYNC to sync the directory.