Problems with Keyboard Input

Symptoms

• When you type in a remote desktop or published application, none of the keystrokes seem to work.

• When you are connected to a remote desktop or published application, no characters appear when you type. Another symptom might be that a single key keeps repeating itself.

Description

• Some security software, such as Norton 360 Total Security, includes a feature that detects keystroke logging software and blocks keystroke logging. This security feature is meant to protect the system against spyware that steals passwords and credit card numbers. This security software might block Omnissa Horizon Client from sending keystrokes to the remote desktop or published application.

• Horizon Client does not forward all keyboard shortcuts from the local system to the remote session. You can define the behavior of specific keyboard shortcuts using one or more configuration files.

Solutions

• On the client system, turn off the keystroke logging detection feature of your antivirus or security software.

• Check and configure the behavior of keyboard shortcuts as described in Configuring Keyboard Shortcuts to Send to the Local System.