How Do I Use Horizon Client to Collect and Send Logging Information?

You can configure Horizon Client to collect log information and send log files to Omnissa for troubleshooting.

If Horizon Client quits unexpectedly, it immediately prompts you to send log files. If log collection is activated, the crash log file contains detailed debug information. If log collection is deactivated, only certain exception information is included in the crash log file.

Horizon Client generates the following log files and keeps the last five files of each log file type.

• Horizon_View_Client_logs_timestamp.txt
• libcdk_timestamp.txt
• pcoip_client_timestamp.txt

If you send log files, Horizon Client uses the available email client on the client device to create a message. If the email client can send multiple attachments, Horizon Client attaches the last five files of each log file type to the message. If the email client cannot send multiple attachments, Horizon Client compresses the last five files of each log file type and attaches a ZIP file to the message. The ZIP file name contains a time stamp, for example, Horizon_View_Client_logs_timestamp.zip.

You can also manually retrieve and send log files at any time.