Troubleshooting Omnissa Access Connector Upgrade

To troubleshoot problems with upgrading the Omnissa Access connector, check the log files that are generated during upgrade.

Log Files

You can view the following log files:

• The connector installation log file, Workspace_ONE_Access_Connector_Installer.log, which is available in the connector installer directory after upgrade
• Installation log files for the Directory Sync, User Auth, Kerberos Auth, and Virtual App services, which are available in the INSTALL_DIR\Workspace One Access\ directory

For more information about connector log files, see Accessing Omnissa Access Connector Log Files in Installing Omnissa Access Connector 23.09.

Tailing Connector Log Files

You can tail log files to view the bottom n number of lines from a log file. You can also use the -wait option with the tail command to monitor the logs. With the -wait option, the specified number of lines are printed to the console every time the log is updated.

1. In the connector server, open Windows PowerShell.

2. Navigate to the folder that contains the log file.

3. Enter the following command:

   Get-Content logFile -Tail numberOfLines –wait

   For example:

   Get-Content eds-service.log -Tail 2 –wait