Cloud Services Console Sign Up and Login

The Omnissa Cloud Services Console lets you to manage your entire Omnissa Cloud Services portfolio across hybrid and native public clouds.

How do I sign up for Omnissa Cloud Services

There are multiple ways to start using Omnissa Cloud Services. As a new or existing Omnissa Cloud Services user, you can onboard a service by doing one of the following:

• Purchase a service from Omnissa Sales.
• Purchase a service from an Omnissa partner reseller.
• Depending on the service you are onboarding, there can be differences in the onboarding workflow.

If your enterprise already uses Omnissa Cloud Services, you can onboard yourself in an existing Organization by requesting access to the Organization. The procedure for requesting and receiving first-time access to a Cloud Services Organization can differ based on your account.

• If your account is not federated, see How do I onboard as a user in Omnissa Cloud Services.
• If your account is federated, see How do I onboard as a user with a federated account.

The typical sequence of steps for signing up for Cloud Services through service onboarding is the following:

Procedure

1. Initiate the onboarding process from the service sign-up or from your invitation link.
2. If you don't have an Omnissa account, follow the steps to create one.
3. If you already have an Omnissa account, sign in to Omnissa Cloud Services.
4. Create or select a Cloud Services Organization in which to onboard the service.
5. Once you onboard the service in an Organization, you become an Organization Owner who can invite other users and allow access to the Organization and its services:
   1. From the main left-side menu, select Identity & Access > Active Users.
   2. Click Add Users.
   3. Type the email address of the user you want to invite.
   4. Select Organization and service roles.
   5. Select the checkbox for email invitation to be sent to the new user, then click Add.
      The user receives an invitation email with a link to onboard themselves in the Organization with the roles you assigned.

How do I onboard as a user in Cloud Services

To start using Omnissa Cloud Services as a new user with no access to any Organization and a non-federated account, you must first obtain Organization and service access from an Organization Owner user.

Requesting initial access to Omnissa Cloud Services is an offline process that can be initiated by you or by the Organization Owner. Typically, after the Organization Owner grants you Organization and service roles in the Organization, you receive an email with a link to the Organization.

1. Click the View My Roles link to access the Organization.
2. If you don't have an Omnissa account, you will be prompted to create one.
3. If you already have an Omnissa account, you can log in to the Organization and start using the services according to the Organization roles and services access you have been granted.

How do I onboard as a user with a federated account

As a non-Organization user with a federated domain, your first login to Omnissa Cloud Services with your corporate account opens an onboarding workflow.

During the onboarding process, you request access by self-selecting Organizations, services, Organization and service roles. Your requests must be approved by the Organization Owners and this may take some time.

The Organizations available for selection in the onboarding workflow are Organizations in your enterprise federated domain which have been activated for Identity Governance and Administration (IGA). If you have to obtain access to an Organization that is not IGA-activated, you need to be sent an invitation link from an Organization Owner to onboard.

Procedure

Service roles are service-specific. If you not sure what service roles you need, check the documentation for the service you want to access.

1. Go to Cloud Services and click Log In.
2. In the Omnissa Cloud Services welcome screen, type your corporate account credentials.
   The first step of the onboarding workflow displays the list of IGA-activated Organizations associated with your enterprise.
3. Select the Organization which you want to access and click Continue.
4. Select your role in the selected Organization.
   Your Organization role determines the level of access and permissions you have in the Organization. When you onboard with a federated account, you can only request the default Organization Member role. After onboarding, you can request additional roles.
5. Click Continue.
   The Select service roles step of the workflow displays the services available in the selected Organization.
6. For each service you want to access as an Organization Member, use the drop-down lists to select service roles.
7. In the Finalize request step of the onboarding workflow, define the time period for the service access request.
8. In the Business Justification text box, type a message to the Organization Owner, then click Continue.
   Your request displays in the Pending requests list, awaiting approval from an Organization Owner.
9. To request access to another IGA-activated Organization in your federated domain, click Submit a New Request and repeat the procedure.

What to do next

Receiving approval for the Organization and service roles you requested can take some time. Until then, you can access the Cloud Services Console to check the status of the requests you submitted, cancel a request you created or create a new one.

How do I log in to Cloud Services Console

As an Omnissa Cloud Services user, you log in to Cloud Services Console with your Omnissa account credentials. If your account is federated, you log in using your corporate account credentials.

When a user logs in to Omnissa Cloud Services and after successful authentication, an access and refresh tokens are generated for the user's login session. Both tokens are generated in the background using OAuth2.0 app and have default Time to live (TTL) values:

• 30 minutes TTL for the access token.
• 24 hours TTL for the refresh token.

This means that after successful login, the access token remains valid only for 30 minutes. After that, it becomes invalid and the refresh token is used to regenerate the access token so that the user can continue with the login session. After 24 hours the refresh token expires and the user is required to re-log in. Currently, the default TTL values for the access and refresh tokens cannot be modified.

Prerequisites

You must have an Organization role in one or more Omnissa Cloud Services Organizations.

Procedure

1. Open a browser window and go to https://connect.omnissa.com/csp/gateway/discovery.
2. Enter your account email and click Next.
3. Type your password then click Sign In.

Results

Upon successful login, the Cloud Services home page displays the services available in the Organization.

What is a Cloud Services Organization

Cloud uses Organizations to provide controlled access to one or more services.

As an enterprise using multiple cloud services, Organizations provide an easy way to map your business groups and processes to different Organizations.

Use the Cloud Services Console to manage your Organization and its resources.

• User and group roles and permissions.
• Onboard additional services.
• Set authentication policies in the Organization.

The Organization roles you have been assigned in the Organization determine your access to features in Cloud Services Console. The service roles you hold within the Organization determine which Omnissa Cloud Services available in the Organization you can access. You can have different roles in multiple Organizations.