Using Horizon Help Desk Tool Tool in Horizon Console

Horizon Help Desk Tool Tool is a Web application that you can use to get the status of Horizon 8 user sessions and to perform troubleshooting and maintenance operations.

In Horizon Help Desk Tool Tool, you can look up user sessions to troubleshoot problems and perform desktop maintenance operations such as restart or reset desktops.

To configure Horizon Help Desk Tool Tool, you must meet the following requirements:

• Horizon Enterprise edition license or Horizon Apps Advanced edition license for Horizon 8. To verify that you have the correct license, see "Change the Product License Key or License Modes in Horizon Console" in Horizon Administration.

• An event database to store information about Horizon 8 components. For more information about configuring an event database, see the Horizon Installation and Upgrade document.

• The Horizon Help Desk Tool Administrator role or the Horizon Help Desk Tool Administrator (Read Only) role to log in to Horizon Help Desk Tool Tool. For more information on these roles, see "Privileges for Horizon Help Desk Tool Tool Tasks" in the Horizon Administration document.

• Enable the timing profiler on each Horizon Connection Server instance to view login segments.

  Use the following vdmadmin command to enable the timing profiler on each Horizon Connection Server instance:

  vdmadmin -I -timingProfiler -enable
  

  Use the following vdmadmin command to enable the timing profiler on a Horizon Connection Server instance that uses a management port:

  vdmadmin -I -timingProfiler -enable -server {ip/server}