June 20, 2025

Horizon Client Log Files on Mobile Devices

On mobile devices, you might need to install a third-party program to navigate to the directory that contains log files. Mobile clients have configuration settings for sending log bundles to Omnissa. Because logging can affect performance, enable logging only when you need to troubleshoot an issue.

iOS Client Log Files

For iOS clients, log files are in the tmp and Documents directories under User Programs/Horizon/. To navigate to these directories, you must first install a third-party app, such as iFunbox.

You can enable logging by turning on the Logging setting in the Horizon Client settings. When this setting is enabled, if the client exits unexpectedly, or if you exit the client and then start it again, the log files are merged and compressed into a single GZ file. You can then send the bundle to Omnissa through email. If your device is connected to a PC or Mac, you can use iTunes to retrieve the log files.

Android Client Log Files

For Android clients, log files are in the Android/data/com.view.client.android/files/ directory. To navigate to this directory, you must first install a third-party app, such as File Explorer or My Files.

By default, logs are created only after the application exits unexpectedly. You can change this default by turning on the Enable Log setting in the Horizon Client settings. To send a log bundle to Omnissa through email, you can use the Send the Log setting in the Horizon Client settings.