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April 2, 2025

Collecting Support Data

The log collection feature creates log files that contain support data that can help troubleshoot problems with Horizon Client.

To collect support data, select Horizon Client > About Horizon Client and click Collect Support Data. Horizon Client saves log files in a ZIP file in the Desktop folder.

Log lines that include specific error information about Blast connection failures contain the Blast_Connect_Failure_Alert tag in the following Horizon Mac Client log files.

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