With the modernized Omnissa Workspace ONE UEM, you can deploy profiles faster and efficiently track their deployment progress.
Note: This topic applies to organizations transitioning to the modernized Workspace ONE UEM. If you are on a traditional Workspace ONE UEM version, you may notice that the features and functionalities described in this topic differ from those available in your current product version. For information relevant to the traditional Workspace ONE UEM version, see Tracking and Monitoring Application Deployment.
Using the tracking features and in-depth statistics that the Workspace ONE UEM console offers, you can easily track and monitor the deployment progress of a profile, when you deploy and install it on your end users' devices and take the necessary actions for devices that require immediate attention.
Assignment Preview
When you save assignments for a profile, an assignment preview is presented before the profile is published. This preview acts as a snapshot, providing a quick overview of any changes made to the assignments. Its purpose is to help you identify any significant deviations in assignments that might have occurred accidentally before publishing. Additionally, the preview includes an estimated time for devices to receive the install or uninstall instructions.
The following assignment statuses help you quickly identify any substantial changes in assignments:
- Assigned - This represents the total number of devices entitled to receive the profile. It is calculated by subtracting the devices excluded from the assignments and those not eligible to receive the profile due to applicability rules (For example, iOS devices assigned to receive an Android app) from the total number of devices assigned through smart groups.
- Newly Added - These devices are newly assigned to receive the profile.
- Newly Removed - This includes devices that have lost their assignment to the profile due to updates in existing assignments or newly added exclusions.
- Unchanged - These devices continue to retain their assignments even after any updates are made to the assignments.
The estimated time provided for assigned devices to receive the install or uninstall instructions reflects the percentage of devices expected to receive these instructions within the next 4 hours. This estimate is based on the historical check-in frequency of the devices. Note that this estimate represents the best-case scenario, as devices may not receive instructions if they fail to check in after the profile is published.
Additionally, the estimated time is only applicable when the deployment type is set to Auto. For On-demand deployments, devices receive instructions when an admin force pushes them from the console.
Deployment Tracking Dashboard
The deployment tracking dashboard provides in-depth insights into the deployment progress of the profiles. Through intuitive and interactive charts, you can monitor installation progress in real-time, apply filters, view device-level installation statuses, and perform bulk operations on devices. This functionality empowers you to quickly identify and address any issue, resulting in successful deployments.
To access the tracking dashboard for a profile:
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Navigate to Resources > Profiles & Baselines > Profiles.
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Select the profile from the displayed list. You can also use the search functionality to find the profile quickly.
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Click on the profile's hyperlink.
The deployment tracking dashboard specific to the selected profile, providing detailed insights and tracking capabilities is displayed.
The deployment tracking dashboard has various elements that help you filter app data and monitor the deployment progress effectively.
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Header: This section offers metadata about the profile and presents various operations that can be performed on the profile, such as editing the profile.
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Summary Stats: This section provides high-level summary stats for the deployment such as total assigned devices, the number of evaluated devices, devices pending evaluation, devices excluded from the assignment, and devices having profiles installed but not assigned.
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Charts and Devices: This section contains intuitive and interactive charts and options to view individual device installation statuses, along with the ability to perform bulk device actions. This section is divided into four tabs corresponding to the summary stats; Evaluated, Pending, Excluded, Installed but not assigned. Each tab offers comprehensive tracking information and lists devices based on their categories.
Total Assigned Devices
Total Assigned count represents the overall number of devices entitled to receive the profile. It is calculated by subtracting the devices that are excluded from the assignments and those that are not eligible to receive the profile due to applicability rules (for example, iOS devices are assigned to receive an Android app) from the total number of devices assigned through smart groups.
Total Assigned = Devices assigned through Smart Groups - Excluded devices - Inapplicable devices.
For example, let's say there are 500 devices assigned to receive the profile through smart groups. However, 50 of these devices are excluded from receiving the profile through exclusion, and an additional 20 devices are not able to install this profile (For example, iOS devices assigned to receive an Android app). In this case, the Total Assigned count is Total Assigned = 500 (Devices assigned through smart groups) - 50 (Excluded devices) - 20 (Inapplicable devices) = 430 devices.
Evaluated Devices
The Evaluated tab contains only those devices that have a confirmed assignment to the profile.
- For devices that are online and communicating with the server to receive commands: They undergo evaluation on check-in, receive an assignment to the profile, and then receive installation instructions either automatically in the case of auto-deployment or wait for admin initiation for on-demand deployments.
- For devices that are offline and not communicating with the server to receive commands: Periodic offline evaluations are performed, typically every six hours, comparing the device's last known state with its desired state. The device is then assigned to the profile, but installation instructions cannot be provided until the device comes online and checks in.
Charts
The Evaluated tab provides self-explanatory charts to track the progress of deployment, a detailed devices grid showcasing installation-specific attributes, and options to filter the devices.
| Charts | Description |
|---|---|
| Installation Status | The Installation Status chart shows whether a profile is installed or not on devices. It gives you a clear view of how many devices have the profile installed and how many don't, helping you track deployment progress and adoption rates. The different installation statuses are: Installed - Displays the counts of devices that have successfully installed the profile. Not Installed - Displays the count of devices that are yet to install the profile. You can select the 'Not Installed' filter option to view devices in this category and get a more detailed breakdown with the Last action status. Together they provide insights into whether an install instruction is issued to the device and the underlying factors contributing to the non-installation. Out of Date - Displays the count of devices with the old version of the profile installed, awaiting installation of a newer version that has been deployed. This status represents an interim state until the device receives and installs the newer profile version. |
| Last Action | The 'Last Action' chart represents the various actions taken by the Workspace ONE UEM console on the device regarding the profile. Here are some of the last actions: Install: Indicates that the device received the command to install the profile. Remove: Indicates that the device received the command to uninstall the profile. Unknown: Indicates that UEM didn't issue any command to the device regarding the profile. |
Devices Grid
The devices grid provides detailed information about each evaluated device, providing insight into the deployment progress. Additionally, you can execute bulk device-level actions, such as forcing an installation or removing a profile, by selecting multiple devices simultaneously.
| Column | Description |
|---|---|
| Last Check-in | This indicates the timestamp when the device last checked in. |
| Last Sample Collected | This indicates the timestamp when the device last reported the sample. |
| Installation Status | This indicates whether the profile is installed or not installed on the end-user device. Possible statuses include Installed, Not Installed, and Out of Date. |
| Last Action Taken | This indicates the last action taken by the Workspace ONE UEM console on the device regarding the profile. For scenarios where the actions are unsuccessful, it is important to know what actions were last taken by the Workspace ONE UEM console on the profile to narrow down the failure on the devices. |
| Assignment Status | This is always ‘Assigned’. |
| Assignment Source | This indicates the source of assignment - either a direct deployment or through a Freestyle Workflow. |
| Device Friendly Name | This is the friendly name assigned to the device. |
| User Name | This is the username associated with the device. |
| Organization Group | This is the organization group name into which the device is enrolled. |
Device Level Management Actions
You can perform management actions such as forcing profile installation directly from the Devices grid. By filtering devices based on specific criteria, you can simultaneously apply actions to all the filtered devices.
| Action | Description |
|---|---|
| Install | Force installs the profile on the selected device. A maximum of 100 devices can be selected at once for this action. |
| Remove | Removes the profile if managed, from the selected device. A maximum of 100 devices can be selected at once for this action. |
| Force Check-in | Initiates a notification to prompt the device to check in. Upon check-in, the device undergoes evaluation, receives an assignment to the profile (only if applicable), and then receives installation instructions. A maximum of 100 devices can be selected at once for this action. |
| View XML | Displays the XML code that is generated specific to the profile. |
You can use the search functionality in the device grid to quickly locate that specific device by friendly name or the associated username.
To initiate a search:
- Navigate to the devices grid and select the search icon on the device grid header.
- Enter the username or device-friendly name in the search bar and select Enter to execute the search.
Filters
You can refine deployment tracking data for evaluated devices using interactive charts or the filter panel. This allows you to focus on specific evaluated device subsets. Filters can be applied directly on the charts or through the filter panel. When filters are applied, both the charts and the device grid are updated accordingly. Multiple filters can be applied simultaneously as needed.
| Filter | Description |
|---|---|
| Installation Status | Filter for devices with installation status such as Installed, Not Installed, or Out of Date. You can select one or more installation statuses simultaneously. |
| Assignment Source | Filter for devices that are assigned directly or through a workflow. You can select only one of these options at a time for filtering. |
| Assignment Status | Filtering on this attribute is not necessary because all devices have the assignment status set to Assigned. |
| Last Action Taken | Filter for devices with last action such as Install, Remove, and Unknown. You can select one or more last actions simultaneously. |
To return to the full device listing and clear all selected filters, you can either click the 'Clear' button in the filter panel to remove all applied filters at once or selectively remove filters by clicking the 'X' next to each filter.
Pending Devices
The Pending tab contains devices that are yet to be evaluated after a profile is published. It's critical to monitor these offline devices since a device can only receive installation instructions when it is online and actively checking in.
The Pending tab provides a detailed devices grid with device-specific attributes and options to filter the devices.
Listed are the scenarios when the devices are considered pending.
- When a profile is newly published, and the devices are offline.
- When assignments are updated for a profile, all devices assigned to that profile are considered pending until they check in again, including devices that have already been evaluated.
Devices Grid
The devices grid provides detailed information about each device that is Pending, allowing you to perform bulk device-level actions.
| Column | Description |
|---|---|
| Last Check In | This indicates the timestamp when the device last checked in. |
| Last Sample Collected | This indicates the timestamp when the device last reported the sample. |
| Installation Status | This indicates whether the profile is installed or not installed on the end user's device. Possible statuses include Installed, Not Installed, Installed but not assigned, and Out of Date. In the Pending tab, the installation statuses 'Installed, 'Installed but not assigned', and 'Out of Date' are possible when assignments are updated (and re-published) after the profile was initially installed on the device due to a previous assignment. However, it's important to note that this installation status is transitional and lasts only for a brief period until the device re-checks in. Upon re-check-in, the device's assignments are re-evaluated, and the profile may be re-installed or uninstalled based on the updated assignments. |
| Last Action Taken | This indicates the last action taken by the Workspace ONE UEM console on the device regarding the profile. For scenarios where the actions are unsuccessful, you need to know what actions were last taken by the Workspace ONE UEM console on the profile to narrow down the failure that occurred on the devices. In the Pending tab, the 'Last Action Taken' can occur only if assignments are updated (and re-published) after the device has received installation instructions from the previous assignments. |
| Assignment Status | This indicates whether a particular device has a valid assignment to the profile. Possible statuses include 'Assigned' and 'Not assigned.' In the Pending tab, the 'Assigned' status for a device is only possible if the device was previously assigned(and re-published) and is awaiting re-evaluation. |
| Assignment Source | This indicates the source of assignment - either a direct deployment or through a Freestyle Workflow. In the Pending tab, 'Assignment Source' for a device is only possible if the device was previously assigned(and re-published) and is awaiting re-evaluation. |
| Device Friendly Name | This is the friendly name assigned to the device. |
| User Name | This is the name of the user associated with the device. |
| Organization Group | This is the name of the organization group into which the device is enrolled. |
Device Level Management Actions
You can perform management actions such as forcing the device to check in for evaluation directly from the Devices grid.
| Action | Description |
|---|---|
| Force Check-in | Initiates a notification to prompt the device to check in. Upon check-in, the device undergoes evaluation, receives an assignment to the profile (only if applicable), and then receives installation instructions. Maximum of 100 devices can be selected at once for this action. |
Filters
You can refine Pending device data using the filter panel.
| Filter | Description |
|---|---|
| Last Check In | Filter for devices that have last checked in during this time interval. You can select one or more last check-in times simultaneously. |
Excluded Devices
The Excluded tab contains devices that have been excluded from deployment through an exclusion smart group. This tab provides a devices grid with excluded devices (and their attributes), along with options to search.
Devices Grid
The devices grid provides detailed information about each device that is excluded, allowing you to search for specific excluded devices.
| Columns | Description |
|---|---|
| Last Check In | This indicates the timestamp when the device last checked in. |
| Last Sample Collected | This indicates the timestamp when the device last reported the sample. |
| Installation Status | This indicates whether the profile is installed or not installed on the end-users device. Possible statuses include Installed, Not Installed, Installed but not assigned, and Out of Date. In the Excluded tab, the installation statuses 'Installed', 'Installed but not assigned', and 'Out of Date' are possible only when the device is added to an exclusion smart group after the profile was initially installed on the device through a previous assignment. However, it's important to note that this installation status is transitional and lasts only for a brief period until the device re-checks in. Upon re-check-in, the device's assignments are re-evaluated, and instructions to uninstall the profile will be provided. |
| Last Action Taken | This indicates the last action taken by the Workspace ONE UEM console on the device regarding the profile. In the Excluded tab, the 'Last Action Taken' can occur only if the device is added to an exclusion smart group after it had received installation instruction from the previous assignment. However, the Last action will be updated to 'Unknown' eventually when the device checks in next and receives instructions to uninstall the profile. |
| Assignment Status | This indicates whether a particular device has a valid assignment to the profile. Possible statuses include 'Assigned' and 'Not assigned.' In the Excluded tab, the 'Assigned' status for a device is only possible if the device was previously assigned. However, the assignment status will be updated to 'Not Assigned' eventually when the device checks in next. |
| Assignment Source | This indicates the source of the assignment which is a direct deployment or a Freestyle Workflow. In the Excluded tab, 'Assignment Source' for a device is only possible if the device was previously assigned. However, the assignment source will be updated to 'N.A' eventually when the device checks in next. |
| Device Friendly Name | This is the friendly name assigned to the device. |
| User Name | This is the name of the user associated with the device. |
| Organization Group | This is the name of the organization group into which the device is enrolled. |
Installed but not assigned Devices
The Installed but not assigned tab contains devices that have the profile installed but do not have an assignment for the profile.
A device belongs to this state when:
- An application is side-loaded to a device and is not assigned by an admin.
- An application is installed on a device through a previous assignment, but is no longer assigned.
- An application is seeded to the device by Workspace ONE UEM.
- An application is pushed by the device manufacturer (OEM app) and is pre-installed on the device.
- A system application, such as 'Camera' and 'Contacts', is pushed by the platform and is pre-installed on the device.
For more information about the Installed but not assigned status, see the knowledge base article at https://kb.omnissa.com/s/article/6000807.
Devices Grid
The devices grid provides detailed information about each device that has the profile 'Installed but not assigned', allowing you to search for specific devices.
| Columns | Description |
|---|---|
| Last Check In | This indicates the timestamp when the device last checked in. |
| Last Sample Collected | This indicates the timestamp when the device last reported the sample. |
| Installation Status | The installation status is always ‘Installed but not assigned’. |
| Last Action Taken | This indicates the last action taken by the Workspace ONE UEM console on the device regarding the profile. |
| Assignment Status | This is always ‘Not Assigned’. |
| Assignment Source | This indicates the source of assignment which is a direct deployment or a Freestyle Workflow. In the Installed but not assigned tab, 'Assignment Source' for a device is only possible if the device was previously assigned. |
| Device Friendly Name | This is the friendly name assigned to the device. |
| User Name | This is the name of the user associated with the device. |
| Organization Group | This is the name of the organization group into which the device is enrolled. |
Installation Status in Profiles List View
To align with the deployment tracking changes, we have updated the quick deployment summary view displayed for profiles on the Profiles page.
When you hover on 'view' in the 'Installed Status' column of a profile, it displays four key metrics.
| Metrics | Description |
|---|---|
| Not Installed | This refers to the total count of devices that are evaluated for assignments but have not yet installed the profile. Clicking this count redirects you to the Deployment tracking page, with the view, defaulted to the 'Evaluated' tab and a filter applied on 'Installation status' as 'Not Installed'. |
| Installed | This refers to the total count of devices that are evaluated for assignments and have successfully installed the profile. Clicking this count redirects you to the Deployment tracking page, with the view defaulted to the 'Evaluated' tab and a filter applied on 'Installation status' as 'Installed'. |
| Directly assigned | This refers to the total count of devices that are evaluated for assignments and also received the assignments through a 'direct' assignment, and not through a Freestyle Workflow. Clicking this count redirects you to the Deployment tracking page, where the view defaults to the 'Evaluated' tab and applies filters on 'Assignment type' as 'Assigned' and 'Assignment source' as 'Direct'. |
| Workflow assigned | This refers to the total count of devices that are evaluated for assignments and also received the assignments through a 'Freestyle Workflow'. Clicking this count redirects you to the Deployment tracking page, where the view defaults to the 'Evaluated' tab and applies filters on 'Assignment type' as 'Assigned' and 'Assignment source' as 'Workflow'. |
Profile Status in Device Details Profiles List view
To align with the deployment tracking changes, the profile status column in the Device details > Profiles page has been updated.
In addition to the existing 'App Status' like 'Installed' and 'Not Installed,' two new statuses are available; 'Installed but not assigned' and 'Out of date.'
The 'Installed but not assigned' status applies to any profile installed on the device due to previous assignments but is yet to uninstall the profile. This profile will eventually be uninstalled from the device, but until then, they will be categorized as 'Installed but not assigned.'
Additionally, profiles may now display an additional status called 'Out of Date.' This status indicates that an older version of the profile is installed on the device, while a newer version has been assigned but not installed. This can happen if the installation fails or if the device has not received the commands to update the profile. The status remains until the device successfully installs the newer profile version.
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