Log files can help you troubleshoot issues related to installation, display protocols, and feature components. You can use group policy settings to configure the location, verbosity, and the retention period of some log files.
Log File Locations
For the file names in the following table, YYYY represents the year, MM is the month, DD is the day, and XXXXXX is a number.
| Type of Logs | Directory Path | File Name |
|---|---|---|
| Installation | C:\ProgramData\logs | vminst.log_XXXXXX_XXXXXX.txt
vmmsi.log_XXXXXX_XXXXXX.txt
Horizon_Client_*.log |
PCoIP client
From the remotemks.exe process | C:\Users\%username%\AppData\Local\Temp | pcoip_client_YYYY_MM_DD_XXXXXX.txt
Note: You can use a GPO to configure the log level, from 0 to 3 (most verbose). Use the View PCoIP Client Session Variables ADMX template file, pcoip.admx. The setting is Configure PCoIP event log verbosity. |
Horizon Client UI
From the view.exe process | C:\Users\%username%\AppData\Local\VDM\Logs | horizon-viewclient-YYYY-MM-DD-XXXXXX.txt
Note: You can use a GPO to configure the log location. Use the View Common Configuration ADMX template file, vdm_common.admx. |
Horizon Client logs
From the view.exe process | C:\Users\%username%\AppData\Local\Temp\username-XXXXXX | crtbora-XXXXXX.log |
| Message framework | C:\Users\%username%\AppData\Local\VDM\Logs | log-YYYY-MM-DD-XXXXXX.txt
debug-YYYY-MM-DD-XXXXXX.txt |
Remote MKS (mouse-keyboard-screen) logs
From the remotemks.exe process | C:\Users\%username%\AppData\Local\Temp\username |
ViewMP-Client-XXXXXX.logmks-XXXXXX.log
rdeSvc-XXXXXX.log
vvaClient-XXXXXX.log |
Tsdr client
From the remotemks.exe process | C:\Users\%username%\AppData\Local\Temp\username | ViewTsdr-Client-XXXXXX.log |
Tsmmr client
From the remotemks.exe process | C:\Users\%username%\AppData\Local\Temp\username | ViewTsmmr-Client-XXXXXX.log |
VdpService client
From the remotemks.exe process | C:\Users\%username%\AppData\Local\Temp\username | vdpServiceClient-XXXXXX.log |
WSNM service
From the wsnm.exe process | C:\ProgramData\VDM\logs | debug-yyyy-mm-dd-XXXXXX.txt
Note: You can use a GPO to configure the log location. Use the View Common Configuration ADMX template file, vdm_common.admx. |
USB redirection
From the remotemks.exe process | C:\ProgramData\VDM\logs | debug-yyyy-mm-dd-XXXXXX.txt
Note: You can use a GPO to configure the log location. Use the View Common Configuration ADMX template file, vdm_common.admx. |
Serial port redirection
From the vmwsprrdpwks.exe process | C:\ProgramData\VDM\Logs | Serial*.txt
Netlink*.txt |
Scanner redirection
From the ftscanmgr.exe process | C:\ProgramData\VDM\Logs | Scanner*.txt
Netlink*.txt |
Log File Configuration
You can use group policy settings to make the following configuration changes:
- For PCoIP client logs, you can configure the log level, from 0 to 3 (most verbose). Use the View PCoIP Client Session Variables ADMX template file,
pcoip.admx. The setting is Configure PCoIP event log verbosity. - For client user interface logs, configure the log location, verbosity, and retention policy. Use the View Common Configuration ADMX template file,
vdm_common.admx. - For USB redirection logs, configure the log location, verbosity, and retention policy. Use the View Common Configuration ADMX template file,
vdm_common.admx. - For WSNM service logs, configure the log location, verbosity, and retention policy. Use the View Common Configuration ADMX template file,
vdm_common.admx.
You can also use a command-line command to set a verbosity level. Navigate to the C:\Program Files (x86)\Horizon View Client\DCT directory and enter the following command:
support.bat loglevels
A new command prompt window appears, and you are prompted to select a verbosity level.
Collecting a Log Bundle
You can use the client user interface, or a command-line command, to collect logs into a ZIP file that you can send to Omnissa Technical Support.
- In Horizon Client, from the Options menu, select Support Information. In the dialog box that appears, click Collect Support Data.
- From the command line, navigate to the
C:\Program Files (x86)\Horizon View Client\DCTdirectory and enter thesupport.batcommand.
Related information
Create a Data Collection Tool Bundle for Horizon Agent
Using DCT to Collect Logs for Remote Desktop Features and Components
Horizon Client for Mac Log Files
Horizon Client for Linux Log Files
Horizon Client Log Files on Mobile Devices
Horizon Agent Log Files on Windows Machines
Save Diagnostic Information for Horizon Client for Windows
Collect Diagnostic Information for Horizon Connection Server
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