Log files can help you troubleshoot issues related to installation, display protocols, and feature components. You can use group policy settings to configure the location, verbosity, and retention period of some log files.
Log File Locations
For the file names in the following table, YYYY represents the year, MM is the month, DD is the day, and XXXXXX is a number.
| Type of Logs | Directory Path | File Name |
|---|---|---|
| Installation | C:\Users\%username%\AppData\Local\Temp | vminst.log_XXXXXX_XXXXXX.txt
vmmsi.log_XXXXXX_XXXXXX.txt |
| Horizon Agent | <Drive Letter>:\ProgramData\VDM\logs | pcoip_agent_YYYY_MM_DD_XXXXXX.txt
pcoip_agent_YYYY_MM_DD_XXXXXX.txt
vdpServiceServer-XXXXXX.log
Serial*.txt
Scanner*.txt
Netlink*.txt
debug-yyyy-mm-dd-XXXXXX.txt
Note: You can use a GPO to configure the log file location. Use the View Common Configuration ADMX template file, vdm_common.admx. |
Log File Configuration
You can use the following methods to configure logging options.
- Use group policy settings to configure the log location, verbosity, and retention policy. Use the View Common Configuration ADMX template file,
vdm_common.admx. - Use a command-line command to set a verbosity level. Navigate to the
C:\Program Files\View\Agent\DCTdirectory and entersupport.bat loglevels. A new command prompt window appears, and you are prompted to select a verbosity level. - Use the
vdmadmincommand with the -A option to configure logging by Horizon Agent. For instructions, see the Horizon 8 Administration document.
Collecting a Log Bundle
You can use a command-line command to collect logs into a ZIP file that you can send to Omnissa Technical Support. From the command line, navigate to the C:\Program Files\View\Agent\DCT directory, and enter the support.bat command.
Related information
Create a Data Collection Tool Bundle for Horizon Agent
Using DCT to Collect Logs for Remote Desktop Features and Components
Horizon Client for Windows Log Files
Horizon Client for Mac Log Files
Horizon Client for Linux Log Files
Horizon Client Log Files on Mobile Devices
Save Diagnostic Information for Horizon Client for Windows
Collect Diagnostic Information for Horizon Connection Server
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