Zebra Printer Management

Enrolled Zebra Printers Status

Zebra printers that are enrolled with Omnissa Workspace ONE UEM are listed in the printer management dashboard. There are a number of functions that can be performed from the dashboard.

Dashboard

The Printer management dashboard of the UEM console enables you to monitor and manage all enrolled Zebra printers. The dashboard selections are displayed by navigating to Devices > Printers.

Selections	Description
List View	Contains a list of high-level information about your entire zebra printer deployment, including graphs depicting quantities of specific models and historic data on when printers were last seen, as well as a list of deployed printers, when it was last seen, its type and model, and the Organization Group in which it resides.
Alerts	Displays a list of printer-specific event data including the Friendly Name of the affected device, Sample Time, Transmit Time, Alert Type, Alert Data, Condition, and Severity.
Printer Settings	Provides links to printer-specific configuration dashboards where you can create and manage profiles, as well as upload files for deployment. You can also create and manage your Zebra Print Server.

Device Details

You can view the data specific to an individual Zebra printer by selecting the device’s Friendly Name from either the List View or Alerts dashboard. This launches the Device Details page for the printer.

The Device Details page contains the tabs mentioned in the table, along with the tabs that depict the payloads that can be configured from Printer Profilespage, such as Device, WiFi and so on.

Tabs	Description
Alerts	Displays a list of alerts generated by the device.
Profiles	Displays a list of printer profiles deployed to the device.
Files	Displays a list of files deployed to the device.

You can also perform administrative actions directly by selecting More drop-down menu on the top-right of the Device Details page.

Actions	Description
Device Query	Returns the most up-to-date device data available to the UEM console.
Soft Reset	Reboots the Zebra printer.
Factory Reset	Removes all Workspace ONE UEM profiles and files and restore all settings to factory default.

Configuring Sample Schedule

You can configure sample schedule in the UEM console to permit the printers to perform automated check-ins to Omnissa Workspace ONE UEM at scheduled intervals. The automated check-ins help Workspace ONE UEM to manage printers effectively by getting the printer status at regular intervals. Sample Schedule is configured at Organization Group level. Increasing the check-in frequency can impact performance. You can test different schedules to understand the check-in frequency that suitable for your environment. This helps you to configure sample schedule without impacting performance.

To configure sample schedule:

Log in to the UEM console and navigate to Groups & Settings > Settings > Devices & Users > Peripherals > Sample Schedule.
In the Device Details Sample, select the value text box and enter a desired numerical value. You can also select to increase or decrease the entered value.
Select the type drop-down menu and then select minutes, hours, or days. The option you select applies to the numerical value entered in the value text box. Sample schedule runs at the interval you set.
Select the Child Permission option as per your requirement and select Save.

Configure Printer Sample Schedule

Sample Schedule is configured at Organization Group level. Increasing the check-in frequency can impact performance. You can test different schedules to understand the check-in frequency that suitable for your environment. This helps you to configure sample schedule without impacting performance.

Procedure

Log in to the UEM console and navigate to Groups & Settings > Settings > Devices & Users > Peripherals > Sample Schedule.
In the Device Details Sample, select the value text box and enter a desired numerical value.

You can also select to increase or decrease the entered value.
Select the type drop-down menu and then select minutes, hours, or days.

The option you select applies to the numerical value entered in the value text box. Sample schedule runs at the interval you set.
Select the Child Permission option as per your requirement and select Save.

Upload a Zebra Printer File

You can deploy files over-the-air to Zebra printers. This feature is useful in terms of sending down a .zpl or a .cpcl file that configures the printer to connect to a wireless network.

To upload a Zebra printer file:

Navigate to Devices > Peripherals > Settings > Files.
Select Add New File and select Zebra.
Select Configure.
Specify the General settings for the file deployment just as you would for a printer profile.
Navigate to File > Configure.
Select Upload and navigate to the printer file to add and subsequently deploy.
Enter the File Version that needs to be displayed in the UEM console.
Select Save to save the file or select Save and Publish to deploy the file.

Zebra Printer Alerts

The Alerts page provides an overall view of the status of the enrolled Zebra printers. The alerts list the various errors that you might encounter while managing the printers.

You can view the alerts by navigating to Devices > Peripherals > Alerts. The Alerts view displays all the alerts sent from a Zebra printer to Workspace ONE UEM. Different alerts associated with Zebra printers are listed below.

Battery Low	Paper Out
Clean Print Head (clean printhead)	Power On
Cold Start	Replace Head
Cutter Jammed (cut error)	Rewind (rewind full)
Head Cold (printhead under-temp)	Ribbon In ribbon-in warning (Direct Thermal Mode)
Head Element Bad (head element out)	Ribbon Low
Head Open	Ribbon Out
Head Too Hot (printhead over-temp)	SGD Set
Media Low	Supply Too Hot (power supply over-temp)
Unknown – label ready, PQ job completed, printer paused, RFID error (in RFID printers only), ZBI (Zebra BASIC Interpreter) forced error, ZBI (Zebra BASIC Interpreter) runtime error.

Configure Sample Schedule

To configure sample schedule:

Log in to the UEM console and navigate to Groups & Settings > Settings > Devices & Users > Peripherals > Sample Schedule.
In the Device Details Sample, select the value text box and enter a desired numerical value. You can also select to increase or decrease the entered value.
Select the type drop-down menu and then select minutes, hours, or days. The option you select applies to the numerical value entered in the value text box. Sample schedule runs at the interval you set.
Select the Child Permission option as per your requirement and select Save.

Troubleshoot Zebra Printer Issues

When troubleshooting a Zebra printer, it is helpful to print a configuration report for reference. The configuration report provides details on what is wrong with the working of the printer. To print a report, press and hold Feed while pressing Power On.

The following table provides details on the various issues encountered by Zebra printer users and the actions to be taken to encounter the same.

Issues	Actions to be taken
Clicking Soft Reset does not reboot the Zebra printer or other commands that require an action fail.	The connection between the Zebra printer and Zebra Print Server is lost or has not been successfully established. Reestablish the connection and retry the Soft Reset.
Zebra printer not showing signs of receiving a profile	The printer profile was not successfully pushed to the device. Save and publish the profile again. Then, reboot the printer.
“Pending Registration” still appears in the UEM console after installing the signed Zebra certificate.	Verify that the certificate was installed in the same directory location used to create the certificate and reinstall the certificate if needed.

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